From the business
Selectblinds.com is the top rated, most reviewed online window treatment company in the United States with over 300,000+ customer reviews. We provide quality, custom window blinds and shades at competitive online prices. We also offer free shipping along with a 90 day satisfaction guarantee. Don’t worry about hiring an installer, these window treatments are a DIY dream! Choose from wood/faux wood blinds, roller shades, cell shades, roman shades, plantation shutters, drapes, and other popular types of window treatments.
SelectBlinds Reviews Summary
The company enjoys a generally positive reputation, highlighted by customer satisfaction with product quality, ease of ordering, and effective installation processes. Many customers appreciate the availability of free samples and the overall aesthetic appeal of the blinds. However, concerns arise regarding inconsistent product quality and unclear installation instructions, which can lead to frustration. Additionally, some customers reported negative experiences with customer service, particularly regarding handling defective items. Overall, while the company excels in providing a user-friendly purchasing experience, enhancing support and product consistency could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to use site. Arrived promptly and were easy to instill. I would recommend this company
Return customer. I replace the line that had broken. I ordered the exact same blinds that I purchased originally. The mounting system was completely different. I had to put a whole new set of holes in my windows. I am disappointed.
The site is a little wonky but the selection is good.
The website is super easy to navigate, although there are many choices for style, color, design, etc. The instructions were helpful in determining how to measure the window to ensure I received the proper size. The window I purchased for is short in length and there wasn't an option to change the length of the spinning rod used to open the blinds. So the blinds have a rod longer than the actual window. Instructions for installation were easy to follow.
We requested free samples. They arrived quickly and we loved them so much that we placed an order right away! One arrived cracked but the customer service team was amazing and we received a replacement right away. We love our new blinds in our home and plan to order more.
We were attracted to SelectBlinds for the variety of options available for window coverings. Generally, we are happy with the blinds we ordered, the price, and delivery. As long as you measure accurately, you should receive what you expect. Ordering from the website was pretty simple: have your measurements handy and name each room or window that your blind will go on.
I ordered black blinds and they sent me white blinds and said it was my fault even though their picture of my order showed a solid black blind so I'm out $500 - never order from this company and stick with blinds.com as they stand behind their work - Blinds.com has even sent me new blinds when I messed up the dimension..
Hello Brian,
I apologize because you had a negative experience with us due to your Blackout Cellular Shades not arriving in the colors you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. Upon looking at the pictures you sent, the shade your holding showing a white Cellular Shade, is of the back of the shade, the front is the color Noir (black)as you ordered. We have the backs of many shades show as white as this is a very common HOA standard.
My name is Brian, and I am SelectBlinds’ brand ambassador. I'm interested in what we can do to move from a negative review to a positive review, we want to make this experience right for you. Please feel free to email me at BrandAmbassador@selectblinds.com, and we can discuss our options.
Regards,
Pretty easy install and the product looks good. I had a couple of blinds rip a bit, and they sent out replacements quickly. Have used them before and will use them in the future
Ordering was easy. Installation was fairly simple for my shades and they look great.
Easy and straightforward. Client is very happy with the quality of the product
Blinds fit well. Work well and we're as described. Very satisfied.
I live in Alaska and use a freight forwarder in Tacoma Wa. Sales tax was added to my order and I attempted to contact via chat to see what options as we do not have to pay Wa sales tax because we are in Alaska. Chat took over 20 minutes to respond and the only answer was "we don't ship to Alaska". I again explained the question (taking another 20 minutes for them to respond) and the answer was "try selectblinds canada, they may be able to honor your request" Very frustrating customer experience.
We did receive and install the blinds. They were cut to specification perfectly and easy to install. The lifting mechanism is stronger and sturdier than I anticipated. Great product just poor online customer experience with no way to speak directly with a human.
Hello Jerome,
I apologize because you had a negative experience with us due to issues at checkout with sales tax. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. I have let our customer service team and user experience team be made aware so this, so it can be looked into. I previously processed a $41.98 refund back to your card on file. Please let me know if you need anything more. Feel free to email me at brian.royston@selectblinds.com and we can discuss our options.
Regards,
I live in Alaska and use a freight forwarder in Tacoma Wa. Sales tax was added to my order and I attempted to contact via chat to see what options as we do not have to pay Wa sales tax because we are in Alaska. Chat took over 20 minutes to respond and the only answer was "we don't ship to Alaska". I again explained the question (taking another 20 minutes for them to respond) and the answer was "try selectblinds canada, they may be able to honor your request" Very frustrating customer experience.
Binds came quickly, were reasonably priced and exactly what I ordered. They look great and high quality. Very satisfied.
Any company would thrive if they gave the same customer service as I received. Helpful, courteous, and personal.
Quick delivery and fit perfectly. Instructions were simple and easy to follow.
So easy to install and hang. Almost hard to believe hanging was that easy. Remote instructions were clear and easy to understand as well.
Great customer service! The website is a bit confusing and challenging, times out, login again, start over with input of measurements. Also, the UPS delivery for offshore manufacturing is terrible. UPS lost or delivered to wrong address 2 separate shipments. Customer Service is excellent for US manufacturing and follow up on UPS mistakes. They can't help with Vietnam custom orders.
So easy and fast delivery. Loved choosing my own style for my bathroom window!
I never would have purchased these shades if they had been full price as they are overpriced in my opinion. However it was the only color that I liked and you had no other less expensive shades in the same color. That said, I expect these shades to be absolutely gorgeous. But when we got them the screws were the wrong size and my husband had to go to the hardware store and get new screws.
I never would have purchased these shades if they had been full price as they are overpriced in my opinion. However it was the only color that I liked and you had no other less expensive shades in the same color. That said, I expect these shades to be absolutely gorgeous.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris,
I apologize because you had a negative experience with us due to your Top Down Bottom Up Shades not arriving with the mounting brackets you received a few years ago as you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. We strive to make our products the very best and at times we make changes to our products, including mounting hardware.
My name is Brian, and I am SelectBlinds’ brand ambassador. I'm interested in what we can do to move from a negative review to a positive review, we want to make this experience right for you. Please feel free to email me at BrandAmbassador@selectblinds.com, and we can discuss our options.
Regards,