From the business
Selectblinds.com is the top rated, most reviewed online window treatment company in the United States with over 300,000+ customer reviews. We provide quality, custom window blinds and shades at competitive online prices. We also offer free shipping along with a 90 day satisfaction guarantee. Don’t worry about hiring an installer, these window treatments are a DIY dream! Choose from wood/faux wood blinds, roller shades, cell shades, roman shades, plantation shutters, drapes, and other popular types of window treatments.
SelectBlinds Reviews Summary
The company enjoys a generally positive reputation, highlighted by customer satisfaction with product quality, ease of ordering, and effective installation processes. Many customers appreciate the availability of free samples and the overall aesthetic appeal of the blinds. However, concerns arise regarding inconsistent product quality and unclear installation instructions, which can lead to frustration. Additionally, some customers reported negative experiences with customer service, particularly regarding handling defective items. Overall, while the company excels in providing a user-friendly purchasing experience, enhancing support and product consistency could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Online shipping was simple. Good selection of sizes and colors.
The shad arrived and fit perfectly. However, it was delivered later than we hoped.
End cost ends up being more than quoted? Added on handling?
I received the wrong blind and had to do an do an exchange and it was a great experience
I ordered online with my measurements something I was not too well versed at doing. But the instructions select blinds fave for measuring was spot on. The Roman shades came Delivered promptly as promised. The fit and quality of the fabric was excellent and looked very good at my windows. Overall very pleased.
I got the blinds I ordered, when I was expecting them after I was notified that they had shipped. They arrived in mint condition and were very easy to install. I always get the sturdiest mini blinds because I have 3 indoor cats. All of the mini blinds I've gotten from you over the years still look brand new.
I have looked at many sites for blinds and select blinds was the best type and good value.
Hello Eva,
I apologize because you had a negative experience with us due to our website not being as user-friendly as you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. I am going to be letting our internal team who handles these issues be made aware so this can be looked into.
My name is Brian, and I am SelectBlinds’ brand ambassador. I'm interested in what we can do to move from a negative review to a positive review, we want to make this experience right for you. Please feel free to email me at BrandAmbassador@selectblinds.com, and we can discuss our options.
Brian,
One set of shades was held up in customs but still arrived at a reasonable time.
Measure thrice order once.all is. We will be ordering others
Ordered the blinds online. They were delivered on time. The blinds are well made and easy to install
Very easy directions to follow to order. Great fit and easy installation!
Everything went great. From ordering, shipping, and installation.
Overall it was a fairly good experience. One of the blinds didn't work well... wouldn't go back up so they quickly replaced it! So that was nice but we've had our blinds less than a month and even those that went up well are now starting to have issues going all the way back up. I got shades because I like to see out of the whole window, so it's a little frustrating when I can't get them to retract all of the way.
When ordering my custom roman shades on selectblinds.com, i was asked which pleat style I prefer, after clicking various options, I wasn't given a photo of the chosen style. I had to use Google to understand various pleat styles instead, and when I received the $2,000 in roman shades, I was unhappy with the way it looked because of the pleat style confusion.
Further, one very large shade was measured wrong (which is easy to do on a large window with a bendy tape measure) and their policy of being able to have one shade per order remade conveniently doesn't apply because it was a motorized shade. Had that been clear, I might not have made the risk ordering motorized shades online. I could've had a professional come out and do the measuring if I knew this was such a risky process. Now I have $2,000 worth of shades that I'm disappointed in and no way of returning them without paying almost exactly what I paid in the first place.
Hello Amanda,
I apologize because you had a negative experience with us due to your Roman Shades not arriving in the top quality you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian, and I am SelectBlinds' brand ambassador. I'm interested in what we can do to move from a negative review to a positive review, we want to make this experience right for you. Please feel free to email me at brandambassador@selectblinds.com, and we can discuss our options.
Brian,
Ordering was straight forward with a clear and precise website. Loved the instructions and videos on how to measure the windows. Product came nicely packaged and well packed. Installation was a breeze with the detailed instructions included. Wife is happy so I'm happy!
I'm extremely satisfied with the blinds. The fit perfectly and installation was very easy. I would highly recommend these blinds.
I've been looking for blinds for sometime and I came across your site. I am satisfied with the online portion and looking forward to installing the blinds in my children's bedroom.
I loved the website as it was very easy to navigate and gave lots of ideas and choices to choose from.
Ordered up two very large, motorized, solar shades for very sunny townhouse... Self installed, setup the mobile app, etc... now these puppies lower at 7am and go up at 1pm... nothing but good things to say to date... they've been up about 2 months with no issues.
Quick and easy ordering and great customer service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeffrey,
I apologize because you had a negative experience with us due to the price increases. Certain factors cause a price increase like promotional changes, but when the measurements increase or multiple customizations are chosen, the price can increase. Our goal is to provide a positive user experience, so the feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian, and I am SelectBlinds’ brand ambassador. I'm interested in what we can do to move from a negative review to a positive review, we want to make this experience right for you. Please feel free to email me at BrandAmbassador@selectblinds.com, and we can discuss our options.
Brian,