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SegpayReviews 3,883

3.2

From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

service
107
value
87
shipping
40
returns
52
quality
90
This company responds to reviews on average within 6 days
Germany
1 review
0 helpful votes
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Quick and effective
February 13, 2022

Great service, quick and effective. Resolved my problem in Matter of minutes

Date of experience: February 13, 2022
Raphael M. Segpay Rep
over a year old

Glad we could be of help! Thanks for the 5-star review.

Raphael
Segpay Customer Service Manager

Texas
1 review
0 helpful votes
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Best attention
February 13, 2022

I liked how they were there on time when I had questions

Date of experience: February 12, 2022
Raphael M. Segpay Rep
over a year old

We always try to prioritize our customers! Thanks for the 5-star review, Fernando.

Raphael
Segpay Customer Service Manager

North Carolina
1 review
0 helpful votes
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New charges
March 14, 2022

No refund issued. Forced to call credit card issuer

Date of experience: February 12, 2022
GB
1 review
0 helpful votes
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Excellent
February 10, 2022

Great quick replies and sort problems very effectively

Date of experience: February 10, 2022
Raphael M. Segpay Rep
over a year old

We strive for excellence here, David! Thank you for the 5-star review.

Raphael
Segpay Customer Service Manager

Colombia
1 review
0 helpful votes
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Aun no tengo solucion
March 12, 2022

Me indicaron que de 1 a 2 dias se comunicaban conmigo para el reembolso del dinero y nada

Date of experience: February 9, 2022
Indiana
1 review
0 helpful votes
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Quick & attentive
February 8, 2022

I needed to cancel a subscription I found making automatic withdrawals from my bank account ever month. I requested Segpay cancel it. An employee got back to me very quickly and after I furnished Her with a little more information she took care of it within 24 hours. Nicely done!

Date of experience: February 8, 2022
Raphael M. Segpay Rep
over a year old

Joseph,

Your 5-star review lets us know that we are on the right track. Thank you for the acknowledgment.

Raphael
Segpay Customer Service Manager

Germany
1 review
0 helpful votes
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Storno und Rückmeldung dazu wurde sehr zeitnah durchgeführt. Das Geld ist schon wieder auf der Kreditkarte. Sehr gut.
Besser wäre es natürlich ohne dieses völlig überflüssige Ärgernis am Sonntagabend gewesen!
Aus diesem Grund nur 4 Sterne.
Aber Ihr Service ist sehr gut und souverän.

Date of experience: February 8, 2022
Raphael M. Segpay Rep
over a year old

Kurt,

Unannehmlichkeiten sind immer ein Ärgernis. Es ist gut zu wissen, dass wir schnell und gründlich handeln konnten, um Ihr Anliegen zu lösen.

Danke schön,

Raffael
Segpay-Kundendienstleiter

France
1 review
0 helpful votes
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Excellent!
February 8, 2022

...

Date of experience: February 8, 2022
Raphael M. Segpay Rep
over a year old

Francis,

Thank you!

Segpay Management

Australia
1 review
0 helpful votes
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Did not listen
March 10, 2022

Because you can access the website with my details does not mean I can but you did not listen and your advice changed nothing. I still cannot access what I paid for on my phone and have wasted hours of my time and also my money. You should use my subscription because I cannot

Date of experience: February 8, 2022
Mexico
1 review
0 helpful votes
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Cancel account
February 6, 2022

Muchas gracias por sus atenciones, espero poder usar su servicio en un futuro,

Date of experience: February 6, 2022
Norway
1 review
0 helpful votes
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Okay
February 5, 2022

I am blessed.,.,.,.,.,.,.,.;.;.,.,.,.,.,.,.,:.,.,.,.,.,.,

Date of experience: February 5, 2022
Raphael M. Segpay Rep
over a year old

Hi Tor,

Thanks for the 5-star review!

Raphael
Segpay Customer Service Manager

Germany
1 review
0 helpful votes
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I was subjected to a case of fraud by a streaming website, which had charged three transactions via paypal, when in fact I only had authorized one.
I reported the case by mail and it was resolved within a few days.
This is exactly what I had hoped for - but I had expected much more complication and having to proove the facts from my side.
This was a pleasant surprise, in response to an unpleasant event.

Date of experience: February 3, 2022
Raphael M. Segpay Rep
over a year old

Glad we could be of help! We appreciate the honest and kind review.

Raphael
Segpay Customer Service Manager

Luxembourg
1 review
0 helpful votes
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Good thanks
February 3, 2022

Fast polite efficient, thank you was pleasantly surprised!

Date of experience: February 3, 2022
Raphael M. Segpay Rep
over a year old

Hi Jérémy,

Thanks for the kind review! We're glad we could be of service.

Raphael
Segpay Customer Service Manager

Mexico
1 review
0 helpful votes
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No solution for costumer
March 4, 2022

Bad
I wrote because PayPal made the current payment of a cancelled subscription. Therefore, I asked for help so the transaction be cancelled or have a refund.
The answer was: your subscription is cancelled

Date of experience: February 2, 2022
California
1 review
0 helpful votes
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Still waiting
March 4, 2022

Waiting for money back. Still haven't seen it on my credit card

Date of experience: February 2, 2022
Germany
1 review
0 helpful votes
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Great Job
February 2, 2022

I got very good help with a Substitution that i cant cancel and i got a Quick answer from segpay and the help me wirh the cancel. Good Job

Date of experience: February 2, 2022
Raphael M. Segpay Rep
over a year old

Sven,

We are happy to hear that you had superb service. Just remember we are always here to assist you with any of your concerns.

Thank you,

Raphael
Segpay Customer Service Manager

Texas
2 reviews
0 helpful votes
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Crooks
March 4, 2022

Segway is a racket. I told them I did not order the subscription they were charging me for but they would not refund me.

Date of experience: February 1, 2022
California
1 review
0 helpful votes
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Happy camper
February 2, 2022

Outstanding experience with your service. Always respond to my email and providing great customer service.

Date of experience: February 1, 2022
Raphael M. Segpay Rep
over a year old

Jose,

Our team is here to assist you 24 hours a day 7 days a week. Let us know if you need any additional assistance.

Thank you,

Segpay Management

New York
1 review
0 helpful votes
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Very responsive in a timely manner
February 1, 2022

A renewal was auto-processed for a website I no longer wanted. I had no notice that my subscription was ending and an automatic renewal would be processed. When my credit card company advised me of a pending transaction I was able to identify which subscription was being renewed. This company handles accounts for numerous sites. I contacted the company and stated I didn't want to renew that particular site and had a prompt response. The next day my credit card company showed a credit equal to the charge, while the charge was still in the pending stage! Very satisfied!

Date of experience: February 1, 2022
Raphael M. Segpay Rep
over a year old

Tim,

We are delighted that our team was able to assist you with your concern. Thank you for the review.

Segpay Management

Guatemala
1 review
0 helpful votes
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Good
January 31, 2022

It was good.

50 characters?

Holly $#*!ing $#*!, ok.

Dear agent
I love you, please marry me

Date of experience: January 31, 2022
Raphael M. Segpay Rep
over a year old

Daniel,

Thank you for the 5-stars!

Segpay Management