From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
Clear and quick response
All accompanied by the attached documents for proof
Fino ad ora tutto bene, le mie richieste sono state accettate con cortesia e professionalita'. Aspettiamo ora l'epilogo di questa esperienza, cioe' che, come avete promesso, non ci saranno ulteriori addebiti sulla mia carta bancaria.
Saluti
You haven't answered me in 48 hours has you promised your customers. I had to write you again 4 days after to let you know I haven't got any answer about you. When I called you at first I just told the lady I was not going to renew my subscription for the next coming month for the Brandtboys Website I never said to cancelled it.
Then you wrote me back to let me know you are gaving me back my money.My request was so simple to understand I asked the lady to send me an email with a confirmation mentioning I would not renew my membership to have a proof that I wasn't renewing it but I still had some weeks left on my subscription so I could still go on the website until the last day of my subscription.
Here I am once more giving you more explanations
I had a problem with an automatic transaction i didn't approved and they helped me to get my refund. Thanks you very much for your help,
We're always happy to help, Fernando! Thanks for the 5-star review.
Raphael
Segpay Customer Service Manager
Ordine pagato ma il servizio disperso, dopo un po' di pazienza tutto risolto. Grazie.
Sent money to you for service
Never received. Sent through cash app your contact told me to send it to
Depuis le début du mois de février, je n'ai plus accès à la vidéo cryptée de RLC. Pourtant, j'ai payé 99,95 € le 02 septembre 21, le 04 novembre 21 et le 03 décembre 21.
Don't sign up terrible site customer service sucks and they process my credit card three times almost $200 worth of charges when I agreed to a one month at 9.95 No one will get back to me or refund my money
Very good service very fast. Transaction is very fast and believe ble service
Thanks for the 5-star review! We always strive for excellence.
Raphael
Segpay Customer Service Manager
I requested that my subscription would be cancelled. I received an email stating that a ticket has been assigned and that I would receive a response in 48 hours. The only response I received was a survey.
2 days ago, I wished to join " AdultPrime"
Open join member page;
Click on - 30 days for 14.99€
Click on - Paypal
- Transaction is done fpr 14.99€
- 2 minutes later Payyal " you have just agreeed to Pay 1.49€ for " onehugesite.com for 3 days, then 27€ for 30days ( NEVER HEARD OF ******* onehugesite.com before!
- I wrote to Segpay fr this illegal transaction.
- Hope traps like this will not happen again!
I had a problem and was redirected to cam4 is silencing all the way. No reply. They said they blocked me and don't need to answer me anymore.
They facilitating a scammer, i allready proofed she is a scammer. But cam4 don't want to listen.
Paypal is now contacting why i storned the payment to segpay. I told them this reason and that they have to get it back from you. You should get it back from cam4. And then maybe they will contact me.
I'm scammed for many thoused euro.
Very rapid response. A definite wish to resolve the issue as fast as possible
Always happy to be of help, John! Thanks for the 5-star review.
Raphael
Segpay Customer Service Manager
Suite à un achat sur le site cam 4 un abonnement a été, sans mon avis, sans bon de commande dûment signé et accepté par Moi, sans acceptation par ma banque, a été frauduleusement souscrit. Des suites sont prévues
No me an echo una devolución tras varias veces. Se me efectuó un pago equivocadamente
Issue resolved quickly. Was able to cancel
And get a refund
Glad we could be of help, Jacqui!
Raphael
Segpay Customer Service Manager
Customer care good and respect
Nice talk
Social skills
Such kind words! Thanks, Carlos.
Raphael
Segpay Customer Service Manager
Recharge during the event, system failure, wrongly deducted fee, contact customer service for a week and no one handles it, the reply received is useless
Buena Gracias a qué me harán mi reembolso a una equivocación mía así que yo creo que fue una buena atención muchas gracias.
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Hi Drouillat G.,
Your kind response is greatly appreciated. Thank you for the kind review!
Raphael
Segpay Customer Service Manager