As with some other students that signed up for a scribd account during a free trial, I too was a victim of their constant subscription charges. For months I tried to contact someone and nothing. I finally had to report my card stolen so I could be issued one with new information.
I opened up a ticket(*******) on 8/1 and received a response from them 20 days later. Their response to my ticket had nothing to do with the subject matter. So pathetic.
At this point I'm not looking for a response as I've cancelled my membership. I'll stick with Libby and it's free.
Hi Nancy, we're so sorry for the frustrating experience here. Upon review of your support ticket, it looks like we recently had a bug within the Scribd app that was producing an error for our Android users. The message that you received was sent out automatically from our system to all affected users to inform them of a resolution that came with the recent app update. We apologize if this message caused any confusion, and also for the delay in responding to your case sooner. We've recently experienced an increased number of requests coming through and have been working as quickly as possible to resolve them.
With that being said, we've escalated your ticket to a specialist for further review and clarification of the original issue you had written in about. You should be receiving a response from them by the end of the business day. Please continue to correspond with us via email in the meantime so we may best assist you. Thanks so much for your patience and understanding here!
They may say ‘unlimited' but alas, the books they give you are not what you truly want. You're roped in with the convenience of all the latest hot reads. As you near the end of the month, coincidently about the same time they're getting ready to bill you again, almost ALL of your saved books are no longer available. I had 205 saved titles only to find 200 were NOT going to be available to me until AFTER my next month's charge. They give you a song and a dance about there being plenty of other books to choose from. What are they? One of them is The Bobbsey Twins. Yes. The Bobbsey Twins. And they'll tell you there are others besides that... all classic books by others that are long gone. These books are readily available at your public library. No fee attached.
I can't help but feel that the books they take away each month from you is their way of ensuring they'll get your money next month.
And their customer service... horrible. You can't talk to anyone on the phone. I sent them a message days ago and no one has reached out.
I cancelled my subscription a damn week before my free trial ended and they still billed me! Now I find out they dont even have a customer service phone number! We need to make a class action suit against these thieves
Hi Muhammed - I'm so sorry to hear you were billed after cancelling. I'm happy to look into this for you. Please send us an email to help@scribd.com with ATTENTION JAMES in the subject line and I'll personally resolve this. Thank you!
Have been charged for several years monthly on credit card and never once was able to access my account and use the scribd services at all. No phone number for customer service is provided by scribd. All I get is canned answers to e mails that fail to address the problem at all. Ridiculous. In contrast, Audible customer service is excellent and I will have to stick with them. Meanwhile, I have to find a way to get scribd to stop charging my credit card. This is horrible. Very disappointed as I really liked what scribd claimed about their services and was eager to use it. Stay away from scribd! They owe me a refund.
Hi Mariellen - We're truly sorry for these issues you've experienced with your Scribd account and absolutely want to help! Please email us at help@scribd.com, then update your review with your ticket number and we'll reach out to you shortly. Thanks!
I signed up to listen to 'unlimited' audiobooks. At first glance, there seems to be a lot of choice. Until you actually listen to one or two books. Then suddenly, all the books you were interested in listening to and everything in your saved items list mysteriously become unavailable.
They claim this is to do with their 'rotating library' but it is simply too coincidental that this happens to be all the books in my saved list. This happened one month and I thought it was a blip. Didn't listen for about 6 weeks. Listened to a few books this month and the same thing happened again.
I am far from being the only person to remark upon this happening.
This website is completely disingenuous when it calls itself an unlimited service to the point where, in my opinion, it borders on being a scam.
Thanks for your review and I apologize for the confusion!
You are correct that we are a rotating library, which will cause specific titles to become unavailable as you read. This includes books in your "saved" list as well as books on your home screen. However, there will always be an unlimited amount of available titles to read on your home screen while you wait.
If you would like to read more on this, this article may help: https://bit.ly/2U0TNGu
I cancelled my subscription with you in February before my free trial period ended, and you still saw it fit to charge me a month later.
Today (7/26/2020), I woke up this morning to a transaction on my card from Scribd. I cancelled with you months ago! What the hell is going on?
Thank you for letting us know - I am so sorry for the trouble with this charge! Since we cannot bill an account that is inactive, you likely have a failed cancelation or a duplicate account. So we can help you with this, please message us at https://scr.bi/assist and one of our agents will assist you as soon as possible. Thanks!
They don't have phone customer service. And when you cancel, in very small prime, they have the words complete cancellation after you already have pressed that button on two other pages. So you keep getting charged and you can't get out of it. It's corrupt and I want better from them.
Apologies for the troubles, C G., we want to make this right for you! Please email us at help@scribd.com, then update your review with your ticket number and a member of our team will reach out to you shortly. Thanks!
I've just noticed on my monthly transactions a £9.99 taken out by scribd. I've never once heard of this scam company or signed up to them. On further investigations I've noticed there's been 8 payments have been taken. Will be phoning my bank tomorrow to stop these thieves from taking anymore
Hi David, thank you for your feedback. I'm sorry to hear about this experience, however, our support team would be happy to investigate these charges and clarify the reason why you are encountering this. So we can best assist you, please submit a ticket through this link https://scr.bi/assist so your request can be escalated. Thanks! -AR
On June 21,2020, i was automatically billed for a subscription with Scribd. However, I was told that my account was on hold because they failed to process my payment. But a notification came to my phone showing that money had been taken out my account by Scribd. I have cancelled my subscription now but in the light of money being taken from me, why can't I use the account?
I'm kindly putting in a request for a refund and a thorough explanation to all of this.
Thank you so much for letting us know about the trouble with your account - I am so sorry you've been having trouble with these charges! Since we are not able to charge canceled accounts, it seems likely that you may have a duplicate account in our system. So we can check into this further, please contact us at help@scribd.com and update this message with your ticket number. Someone will be in touch soon - thanks!
Had to provide credit card to get content which then turned out to be useless. Cancelled account yet they continued to bill. Cannot call them as their phone number has no option for billing, support, etc. Finally after six months had to have credit card company block them from billing. Do not do business with this firm!
My account has been doubled charged since 2018, I requested a cancellation and refund twice and the picture shows where the refunds were credited. This service has no phone number and they refuse to stop charging my account, I have no current subscriptions with them.
Hi Jasmane, we're so sorry for any confusion here. Upon review, we were able to locate a duplicate account of yours that contained the recent subscription charges you're seeing. To protect your privacy, we'll be having a specialist follow up with you via email with all of the information so you may have it for your reference. Please keep an eye on your inbox and continue to correspond with us via email in the meantime. Thanks so much!
If I could leave a 0 star review I would. This company continues to charge you even after you cancel. And then tells you they are "unable to refund". Seriously, take your business elsewhere. Completely unethical.
Hey Monica, we'd like to take another look at your case. Please email us at help@scribd.com, then update your review with your ticket number and a member of our team will reach out to you shortly. Thanks!
I GET THE FREE TRIAL AND DID CANCEL BEFORE THE TRIAL END. BUT WAS SHOCKED RECEIVING ALERT FROM MY BANK THAT SCRIBD DEDUCT MY DEBIT CARD.TF WITH THIS SCRIBD!...PLEASE ANYONE DONT USE THIS SCRIBD TRIAL VERSION...THEY ARE SO FAKE SACMMER.NOW IM TRYING TO GET MY REFUND...HOPE THEY WILL REFUND MY MONEY...WHAT A $#*! COMPANY!
Hello Christopher, I am sorry to hear about your experience. I was able to locate your support ticket #4993105 and we are waiting for your reply. Please respond to the email so we can resolve this for you as quickly as possible. Thanks -LC
Like just about everyone else here, I signed up for a free trial and promptly forgot about the website. I never actually provided my card number, though I did sign up using my google account and they got it through there. I never, in fact, even authenticated my email until I realized I had been getting charged 9 dollars a month for over a goddamn year with no notification. I've been able to refund the current charge but this is absolutely ridiculous. When this many people are leaving you bad reviews about getting charged for no reason, you would think you'd fix your system- it's absurd you don't need to authenticate your email for Scribd to overdraft your account, but you DO in order to cancel your subscription and get a refund! All this for a sub-par website- it's no wonder you need to do this shady $#*! in order to get business.
We cannot charge you through your Google account, so your payment information must have been entered at some point. You must have also agreed to our Subscriber Agreement, which states we are a monthly subscription and you'll be charged monthly if you do not cancel, which you can review here: https://bit.ly/32yAdXk. That said, I am glad you were able to receive your refund, which you are entitled to as stated in our Refund Policy here: https://bit.ly/35HOpz9. If you'd like to inquire about additional refunds, please respond to the agent assisting you. They can assess your account and let you know if they can apply more time. Thank you for your time and have a great day!
Unlawful practice, continue to take membership - make it almost impossible to cancel membership. Terrible business practice stay away do not give this company your credit card details they are criminals. No customer service, do not respond to emails, really awful experience! Can't stress it enough, stay away... the time I spent onto my Credit Card company trying to get reimbursed I could have read 3 books! Wish I could give a big fat Zero!
Hi Cait, we want to confirm that your subscription is canceled and you aren’t billed further. We're truly sorry for the difficult experience here. If you could please email us at help@scribd.com and provide your support ticket #, we can get you connected with someone who can help with this right away. Thanks!
They say you have a month to try this app and you can cancel your subscription anytime you want. Well I did it immediately because I realized very soon that their material didn't interest me, but the button to cancel your subscription, takes you in another page and you think they won't take your money, but that's wrong because the only way to stop them is by removing them from paypal or changing your credit card.
Hi Cristiano - When you cancel your subscription with us, you will immediately receive a confirmation email of the cancellation to your primary email address on file. If you did not receive this confirmation email from us, then the subscription cancellation was not completed by you. We make this very clear in our cancellation guide, found here: https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-premium-membership
Please reach out to our support team at help@scribd.com and we'd be happy to get this resolved for you ASAP. Thanks!
Scribd has a great library of ebooks and audiobooks, and also a wide selection of magazine titles. Granted, their document section is a bit of a jungle but I expect this is impossible to curate. I have never had any issues when I cancelled subscription, and now I don't even want to anymore. I read up to five books a month on Scribd so let me just say that the subscription is insanely value for money.
Thanks so much for your kind words and feedback! We're so glad you're reading with us here at Scribd! Please don't hesitate to reach out to our support team at help@scribd.com if you ever need assistance. Happy holidays, and happy reading! :)
STAY AWAY from Scribd.com, unless you love losing your money to a site that lies to you. My subscription was supposed to last until 10/21/14 and today is 10/1/14 and they blocked access to my account -- unless I want to pay another $8.99, which I don't. Their selection of books is mostly Oprah's Book Club and choice little else.
I'd rather go to Amazon's Kindle Unlimited. At least Amazon doesn't LIE to you and cancel your account. Scribd can pucker up and kiss my (@$$) cheek.
I'm really sorry to hear about your trouble! It sounds like you might've somehow gotten logged out of the account with your subscription, or something strange has happened to the subscription. If you're still interested, please email our customer service team at support@scribd.com. I'd really like to help clear this up and make up for the lost time. Once you email us—or if you already did—please send me your ticket number and I'll be sure we investigate. --Jerry, Customer Service Manager, Scribd.com
My daughter had signed my account up for the Scribd free trial and then stopped using it and didn't cancel it so I've been getting charged just under £10 ever month for at least 6 months if not longer! When I contacted itunes they said only 2 months were eligible for a refund! My daughter has signed up for scribd in the past and they don't even have a number you can call! Also the free trial doesn't even let you have unlimited access!
Hey there, we're so sorry for any confusion here. We're happy to help you with your issue as much as possible, however, subscriptions purchased through the iTunes App Store are managed by Apple -- Scribd, unfortunately, cannot issue refunds or cancel them on your behalf due to Apple's security policies. Additionally, while we do not currently offer phone support at this time, we're more than happy to assist you via email with any other questions or concerns you may have. Feel free to reach out to our support team at help@scribd.com anytime. Thanks!
Over a week ago my account of which I have had for years all of a sudden has no premium
Membership. I read faq and did everything it said to try. Nothing. Put in a support ticket Jun 2. Email response said I would see a response with one business day. No response yet over a week now. Have responded to the original
Email with additional info and still nothing. Can't access my membership that I have been paying for years now. Wth. And before you reply with a uniform we are sorry scribd ticket is *******. Time to find a different service who offers customer service I am thinking. So frustrating not to be able to access my books. One day can and then next it's asking me to sign up for premium
Membership. Seriously after probably 6 years now? Beyond upset. Time to see my bank to stop
Payments. If you can even respond to a support ticket I have no faith you will stop taking my money for something I can't even access!
Hi Rose, we’re truly sorry for the wait, as we’ve been experiencing a higher than normal amount of requests. Our team is working as fast as they can to ensure these requests get resolved. We were able to locate your support ticket and a specialist just replied with more information so the may better assist you. Please continue to correspond with them via email in the meantime and we'll make sure this gets resolved ASAP. Thanks!
Overview
Scribd has a rating of 1.1 stars from 881 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scribd most frequently mention free trial, credit card and customer service. Scribd ranks 188th among Ebook sites.
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Harry - I'm so sorry to hear this. Please send us an email to help@scribd.com and we'll be happy to help with a refund. Thank you!