Scribd

My daughter had signed my account up for the Scribd free trial and then stopped using it and didn't cancel it so I've been getting charged just under £10 ever month for at least 6 months if not longer! When I contacted itunes they said only 2 months were eligible for a refund! My daughter has signed up for scribd in the past and they don't even have a number you can call! Also the free trial doesn't even let you have unlimited access!

Over a week ago my account of which I have had for years all of a sudden has no premium
Membership. I read faq and did everything it said to try. Nothing. Put in a support ticket Jun 2. Email response said I would see a response with one business day. No response yet over a week now. Have responded to the original
Email with additional info and still nothing. Can't access my membership that I have been paying for years now. Wth. And before you reply with a uniform we are sorry scribd ticket is *******. Time to find a different service who offers customer service I am thinking. So frustrating not to be able to access my books. One day can and then next it's asking me to sign up for premium
Membership. Seriously after probably 6 years now? Beyond upset. Time to see my bank to stop
Payments. If you can even respond to a support ticket I have no faith you will stop taking my money for something I can't even access!

Cancelled my trial membership in November yet a charge mysteriously appeared on my March Discover card statement (and perhaps others I didn't notice). Complained a week ago and given ticket #*******, yet no one has contacted me to resolve this. Guess I have to file a dispute with my credit card company. How is this site still in business?

Two days after I signed up, all the books I had saved became unavailable. I listened to five books in a two day span, each book had an approximate duration of four hours. Now those books are only available to me after the next billing date. So for the next 28 days I'm suppose to read stuff I'm not interested in, or that I've read before. Almost every title I search for is available on 06-16-2023. I signed up on 05-16-2023, all books I search for became unavailable on 05-18-23.

Who are these people and how do they get into my bank account? I have changed my cards 4 times coz of these unknown transactions and my bank had been refunding me for the fraudulent actions by these selfish scammers. Is there anyway we can sue these people? Please respond.

Stay away! I got into their premium membership service on a 14-day trial period. Figured if I didn't find decent material that justified paying a monthly fee I'd just cancel it before this two week trial expired and keep my money. However, three days later I got a PayPal e-mail notifying me about a payment to someone I've never heard of, with some personal e-mail. When I called the PayPal customer service they informed me it was Scribd who had charged me, without my authorisation. Smells fishy, and reading other reviews here made me jump out of it before getting cheated further. Currently disputing the payment on PayPal.

STAY AWAY!

I have not been a member since October but they have started charging my credit card monthly. They have time to update their Facebook page regularly with random news updates to promote themselves but no time to respond to messages or help tickets. I have multiple tickets and messages over the past month and they have not responded. Taking money from people's credit cards without their permission is outright theft and fraud and it's crazy that they have done it even to people who are not members. Who knows how much more they have done. Horrible con artists at this company.

After writing a review and email I was offered an apology and have now been refunded. I hope others who have had difficulties with Scribd can also resolve them. I would like to say thank you to Scribd for their cordiality in responding.

DON"T SIGN UP! I paid for a year subscription and can't use it. I forgot my password. I clicked on the link that says "forgot password", I was suppose to receive an email allowing me to reset my password. NEVER received it. I contacted customer service and all they did was create a ticket. It is 2 weeks later and I still haven't received a n email or anything that will allow me to get access to my account. I paid almost $50 for a yearly membership. Scribd is some $#*!!

This app is simple and straight forward until you try to cancel your membership. Suddenly you are forced to jump through all sorts of hoops that lead to a dead end. Following the very instructions given by the app itself can't be done because you are instructed to click on a "cancel premium membership" button that doesn't exist. Cancelling membership through the site according to its own instructions, you have to repeatedly click "continue with cancellation" for almost 10 minutes before you are asked why you want to leave and forced to click one of the reasons before able to click "continue with cancellation" once more which brings you to a page not found message. If you mistakenly click the much larger and highlighted "stay with scribd" button during any of this you are immediately brought to your home page and left to start all over. This crap must be illegal.

Firstly I paused my membership during which I still was charged! Since I then decided that the paid version of Scribd didn't give enough value to keep paying every month, I decided to cancel. In my feedback I wrote to them that I just found it unbelievable that they could still charge me while I had paused my membership, on which I never received a reply. Very customer-unfriendly. Every single dollar spent on Scribd after the first month of membership for me was money thrown away.

I signed up for a 30 day trial on 31/12/19 and cancelled on 25/01/20 within 30 days.

You charge PayPal $9.89 USD despite only agreeing to ever pay $8.99 USD

I dispute it you lie to PayPal.

I cancel on PayPal on the 7/2 and then log in today and you were going to charge me again
Ok couldn't view books on my phone so your service is not fit for purpose.

I will contact the bank who's credit card you charged and dispute it

I will be asking for a copy of the merchant slip I signed accepting your terms of trade with my signature

04. 03. 20 my ticket number is ******* and I will be listing on all sites that accept reviews what you have done till resolved

I started using Scribd 6 months ago and rave to all my friends about it. The list of titles is amazing and for a small monthly cost you get to read everything whenever you want. The quality of print is great, the App works a treat and it syncs everything so I am able to read or listen on my laptop or phone or any other device whenever I want. I had been looking for this type of service for years... now I've found it, it's changed my reading world. Great service, amazing value for money. Thank you Scribd.

I tried their service for less than an hour after realizing it was not useful for me, then I cancelled the serviced and de-subscribed. Note to mention that I didn't utilize any file from them.

30 days later I noticed they charged my with the whole fee. I made a reclamation for the fee, but they even refuse to give my a proper answer.

Do not even try their 30 day trial.

Wish that there was a zero rating. Cancelled numerous times, still being charged but can't log on to service to use because I do not have an account! DO NOT use the 30 day free trial, you will continue to be charged even if you cancel. Scribd has been stealing my money for a year. Scribd, do not write a bs, double talk. We're so sorry this has never happened before reply to this review. I have been reading the replies to all the dissatisfied customers that you have stolen from. Maybe it's a surprise the first 50 times it is brought to your attention but after that it is just the way you do business. I will follow up with my credit card company to try and cancel the payment. It seems this is the only way to stop you from stealing my money.

In the past six months I've had to report fraudulent charges from scribd.com three times. Each time I would report it and get a new credit card with a new number. That company would make 5-6 small charges of $9.99 each of those three times. I have no idea how they got my cc number in the first place as I've never heard of them before this started. Also how in the world are they getting my new credit card numbers? I have to cancel my business Capital One and wait for a new one each time. Trying to figure out now how to completely block them.