I ordered Jovan's Fresh Patchouli which I haven't been able to find for a few years. Scentmatchers matched it perfectly! They sent me an offer for a second bottle, and I took advantage of that. I will never be without my favorite fragrance now. Thank you Scentmatchers!
I ordered a scent from scent matches in December and upon receipt was unsatisfied with the scent. I returned the product to the company immediately and followed up with an email to ensure delivery. Jennifer, "customer service manager" (a title they use quite lightly) stated she had processed my refund in early January. I explained that the debit card that I had used for the purchase had been canceled, and she assured me it would not be a problem. One month later I still have not received these funds. Upon contacting Jennifer again about this refund I received a scathing email stating she had "no idea why I continued to contact their company about this issue and that the company should not have to pay her to keep repeating herself to me." At this point I will be contacting my banking institution for some resolution. Jennifer needs some serious training in her customer service skills but regardless this is a company who appears to have less than stellar business ethics... steer clear!
I unfortunately read the reviews too late. I ordered a discontinued scent and just received it. It is what most customers say... It smells cheap and disgusting! It was not even close to the scent. Matter of fact am taking it to be analyzed. Do not ordered anything! I put scent on and I bagged and had to SCRUB it off! Please find another scent you like at a reputable place. Now let's see how quickly a refund comes!
This was my first time using this site and the choices were easy to make and checkout was simple. I honestly can not wait until the product gets here! That scent was discontinued almost 10 years ago and I have not found a replacement yet so I am really excited about this.
I love Sun Moon and Stars, thought I would never find it and wasn't paying what ebay sellers want so I took a chance and ordered a replica. This company not only exceeded my expectations, they surpassed it by having a loyalty program. Don't be afraid, if there is a cologne no longer offered, give them a chance. You won't be disappointed! I will order again!
Ordered a perfume no longer available for them to match and was scammed... they are crooks and lie about receiving returned merchandise. They don't give refunds or anything. They just ignore the problem and hope you go away.
I took a chance... I loved a scent that had been discontinued long ago so why not try.
Ordering was easy. My box came fairly quick. Nice bottle. Scent not as remembered. I contacted costumer service, They gave me many options to choose form which would satisfy me. Even though this time didn't work for me this time I would highly recommend them.
I took a chance and ordered my favorite scent from the 1980s - Blue Jeans. It arrived yesterday and I am more then thrilled with it. It smells just like I remembered. I cannot tolerate most scents that people seem to drown themselves with so I can never wear anything except natural oils because I find todays scents are so overpowering. I am overly sensitive to scents, including scented candles; incense, etc., but this scent is one that I shall be able to wear. Thank you!
Excited to see my favorite perfume on their list. When I received it it was NOTHING like the perfume I asked for. Smelled like baby powder and the smell made me sick. Told No returns or refunds after sent an email.
I just wanted to give you some positive feedback regarding my recent purchase with your company. I was so pleased to learn that your company does not conduct testing on animals! (Product is vegan!)That is why I decided to go ahead with the purchase. It was also a nice personal touch to have a name engraved on the bottle (as this order was a gift) I was pleasantly surprised to receive update emails through every step of the process! Your company certainly is all about 'Customer Service!' When my sister received her gift, she was elated and said she couldn't stop smelling her fragrance (Tuxedo) and also commented on the nice packaging.
Thank you for your attention to detail and making this shopping experience a pleasant one!
I will be a repeat customer in the future!
I was very worried that the fragrance you sent me for So Pretty by Cartier was going to be too strong. Once I tried it on it was wonderful. I have a lot of allergies and So Pretty is one of the only fragrances I can use. I think it might be a bit stronger, but works just fine for me. You have a new customer and I'll spread the word. Thank you so much!
I was excited that my signature scent that everyone commented on Cachet which smelled go good on me could be reproduced. BIG FAIL! The scent I received was ok, but nothing at all similar to cachet. I'm so sad I don't know where to go next. The packaging is very nice and pretty, but the product falls very short.
I came across this company when I was searching for perfumes similar to my favorite that had been discontinued. Spring Fever by Origins. The first bottle of perfume that arrived didn't smell like the original, so i emailed the company and they immediately responded. They offered several options, either a refund, or offer to remake the scent. I opted to have them remake the scent. The new perfume arrived super fast, and smells like the Spring Fever I remember. This company has excellent customer service and I will order from them again!
"Thank you thank you thank you. I gave up on perfume after Avon stopped making Topaz, then I found you. You are amazing! Five stars are not enough. You kept me informed every step of the way so I never had to wonder what was happening, or if anything was. High quality scent, not inexpensive or cheap smelling. Even the shipping box was well packed. You thought of everything. I am thrilled, worth every penny. I've already told people about you. Did I remember to say thank you?"
The service is much needed, packing was well done for safe delivery and service is customer friendly. Thank you for a good product,
Please keep me on your mailing list for sales and special offers.
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The time it took from start to finish was fast. The perfume smells identical to the original. I was emailed with progress and information throughout the process. I ordered multiple bottles for my wife based on the reviews and we weren't let down. Great service and product, THANK YOU!
Thank you to everyone at Scentmatchers.Com. My wife loves your work. I have been looking for Cachet for many, many years and have found only partial bottles on Ebay, questionable bottles, or dead ends on the web. Your work to match it is apparently dead-on as she loves it and that's what I was aiming for.
Science/Chemistry is a good thing.
I was really impressed by Scentmatchers' service and their willingness to try to match my favorite perfume. In the end, they came exceptionally close and I am blown away by how hard they tried. And although my final product isn't exactly the same as the scent I once loved, it's really close and I am happy to have it to use. I would recommend them if you need a scent duplicated, their customer service is amazing and they will go above and beyond to help you.
Caswell Massey stopped making Tricorn Cologne for men a few years ago. I had been using it for many years and was quite disappointed. I tried many different colognes for men, but none came close. I found ScentMatchers on a Google search and I am back in business again. The scent is identical and their service was extraordinary. I coudln't be happier and would recommend them to anyone looking for a discontinued fragrance. Bob L.
I love this scent but since the manufacturer has discontinued it, I have had problems finding remaining bottles. I went on e-Bay and found containers for $200 plus to $300 plus but not the perfume or colon. You had it as a ScentMatch. This is my first order. I have skin sensitivity and many scents cause rashes. We will see if this scent match will smell as good with out the skin irritation that often hounds me!
Overview
Scent Matchers has a rating of 2.9 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scent Matchers most frequently mention credit card, smell anything and baby powder. Scent Matchers ranks 7th among Perfume sites.
Business History
Shortly after Scentcrafters formed, Adam and Angela also started their life together as husband and wife. Literally a couple months after that, Angela found out she was pregnant with their first child. At that time Scentmatchers was also created. Needless to say, it was a busy period for the Schultz's!
Scentmatchers started after Scentcrafters' customers repeatedly asked if we could also provide a service to bring discontinued fragrances back to life. After enough people asked us this, we eventually woke up to the idea that, "Hey, we should give people what they want."
In 2013 we took the next step as a company and hired our first employees. We now have over 28 years of combined experience producing discontinued fragrances, and to date we have sold over 100,000 individual bottles of discontinued fragrances.
In 2014 we decided to increase our commitment to customer service and we hired our first full time Customer Service Manager, Pravin. We pride ourselves on providing quick and prompt customer service as repeat business becomes the cornerstone of our company.
In June of 2017 we increased the amount of perfume oil we used in fragrances by 50%, which we feel increases the quality of our product by it more potent and longer lasting.
In 2018 we created this new streamlined website on the Shopify platform that we are very excited about. We also added 2 more full time employees as the business continues to grow.
Despite some initial growing pains, we are now considered one of the foremost experts in creating discontinued perfume and cologne. We look forward to recreating your memories as you become part of our story.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
In this case we processed your refund and then notified you we processed your refund. You e-mailed us again shortly after to ask where your refund was. We responded that we had already processed it and sent you a copy of the e-mail we sent notifying you of the refund as well as the receipt from our credit card processor. You e-mailed us again a couple days later. We again told you we had processed it and if you had questions or for some reason could not find your refund to contact your bank so they could find it for you. Finally after 11 e-mails, yes, I did inform you that I couldn't spend my time continually replying to your e-mails to provide the exact same answer. I apologize, but we are very busy and in fairness to our other customers we can only answer the same question with the same answer so many times. Eventually it is time to move on if you aren't listening to our answers.
Best Regards,
Jennifer Monroe
Customer Service Manager
Scentmatchers.com