I should've listened to Scannero reviews. Now I'm out of both time and money, with zero support or resolution. Learn from my mistake—don't trust this service at all.
The Scannero reviews were right—they scammed me just like they did to so many others. Wish I had listened before signing up.
Dear Henderson F,
Thank you for your feedback, and we're truly sorry for any confusion caused.
We assure you that Scannero is a legitimate service, and we do not charge customers without authorization.
Based on the information provided, we were unable to locate an account under your details. Could you please share the email address associated with your subscription so we can investigate this further?
We are here to assist you and resolve this issue as soon as possible. Looking forward to your response.
These guys are A grade scammers. I only paid for the 0.98$ trial fee and after the payment I hit the countinue button and all of a sudden without my consent, they charged 26$ from my account. They didn't even ask for the bank details, and no otp required. They had saved my card details from the previous trial fee payment. As I couldn't locate my lost phone using their service I requested a refund and they're saying that the trial fee can't be refunded. Their trial fee was 0.98$ and I got robbed of 26$ by these theives. Don't ever think about getting service from these scammers.
At first, everything seems legit—until a massive charge hits your account out of nowhere. Detectico reviews reveal many others were blindsided by the same shock.
Dear Ethan,
Thank you for your feedback, and we're truly sorry for any confusion caused.
Please note that our service includes an automatic subscription following the trial period, as clearly stated during the sign-up process. However, if you've submitted a cancellation form, we’d be happy to check the status for you and make sure no further charges go through.
To assist you properly, could you please share the email address you used to register? We will promptly investigate the issue and ensure it's resolved for you.
We assure you that Scannero is a legitimate service, and we do not charge customers without authorization. Thank you for bringing this to our attention.
I was charged the monthly fee several hours before the 24h trial period was done. (Still hasn't been 24h) They won't allow me to log in since it isn't giving me a reset password option nor is it accepting the password I set less than 24h ago.
Massive scam!
Please be careful they debiting my account over and over again. Without authorisation and it does not work. It's a con designed to get your bank details - the app cannot trace your phone that's also a lie. If you lost your phone you will not find it - the marketing is misleading. They just want your bank details to empty your account
"Never visit this website! It's all a scam. They claim the subscription is 29 liras for one day, but end up charging over 1000 liras. When I request a refund, they tell me to log in to my account, which doesn't even have a password. When I request a password, it never arrives.
Fraudsters and scammers."
Day after the initial payment (1eur) it was tryed to withdraw 50eur without any notification. Hopefully card was frozen, but anyway looks like a scam. And noone number was found by the way.
"AVOID (scannero.io) AT ALL COSTS! This company is a SCAM. They unauthorizedly charged me despite canceling my subscription within the 24-hour trial period. Emails from the company confirm they charged me at the 22-hour mark, violating their own policy.
Despite acknowledging their mistake, they refuse to provide a refund. Their customer service is HOPELESS and UNHELPFUL.
Do not trust this company (SCANNERO.IO PHONE TRACKER) with your money or personal info. Their business practices are DECEPTIVE and UNFAIR. Zero stars isn't enough - I'd give them -NEGATIVE stars if possible.
This is just another cleverly designed method to rob you of your money,,,,,,it is absolute crap and returns no results to the devices i own...please be carefull this is a waste of time and money...i have paid membership...its just cap
They scammed me, took for me 17$ on first day and second day 27$, support doesn't working they just ignored so don't trust
Biggest criminals ever. Service itself is useless and they debited me twice without my consent.
Its unfathomable how my debit card would be automatically debited twice within 24hrs of sign up without me initiating nor authorizing the transaction.
This a is clearly a well orchestrated scam.
I made a payment for the free trail which was Rs 72.86 and against this I got an OTP. As soon as I entered the OTP, the payment was made from my card and apart from this another payment was also made which was of Rs 2913.28. I want my money back which deducted from my card by doing fraudulent. I opted only for subscription of trail of one day that is 72.86 but extra amount of 2913.28 should be refund in my account.
I'm writing to express my disappointment and frustration with the unauthorized charge of over $18 from my bank account. Initially, I was led to believe that I would only be paying $0.89, but instead, I was charged a much higher amount without my consent. Google should mark website as fraudulent
The page offers a trial time to locate a phone, its precise location. It requests a charge of 0.89 US cents for the test, with a credit card transfer, after which during non-working hours it charges you 49.80 dollars for the month of service, since you do not even have refund option.
I would not recommend using the Scannero tool. Although they advertise a $1 trial, they charge an additional $35 for online support. They claim that there is an option to remove this charge before proceeding with the trial, but this option was not made available.
Firstly they add on extras with your trial of which you cannot opt out. I tried to call customer service, which is meant to be 24/7 and all it rang 4 times then cut off. The service they offer does not work. I did a test on my phone number and never received an sms or voice message. Aed128 for what? BIG TIME SCAM. DO not fall for this, trust me!
They are all a bunch of thieves. Cunning beasts who cheat innocent people's money... They said they will put my money back in my account, but after about 10 days, the money has not arrived in my account..
I entered OTP for 72 Rs subscription but the app deducted another 2913.98 RS without any OTP.
People tend to use this service in emergencies.
This was a nightmare. I already lost a phone aND inorder to find the lost phone I ended up loosing an additional 3000 to this website.
On top of it I was offered a free one month subscription instead of a refund.
What am I gonna do with it?
I lost my phone so tried scannero - lucky that it was in my friends car. But then I find out scannero have billed me $1.47 for a 24hr trial and immediately after another $81.89 - for something I never used nor did I sign up to. I am an frail pensioner dwarf and this experience has really taken a lot out of me - I can't afford to be ripped off like this but they don't care and won't refund me - evil nasty scum
Answer: It is not allowed to monitor adults without their consent.
Scannero.io has a rating of 1.6 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scannero.io most frequently mention credit card, next day and customer service. Scannero.io ranks 52nd among Activity Tracker sites.
Dear Jack R,
We understand your concern. Based on the information provided, we were unable to locate an account under your details. Could you please share the email address associated with your subscription so we can investigate this further?
We are here to assist you and resolve this issue as soon as possible. Looking forward to your response.