U.S. Small Business Administration
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U.S. Small Business Administration

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Washington
1 review
1 helpful vote
Follow Chevela P.
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Smh this is supposed to help us the working honest ppl! In 9/18 my home was damage thru a flood storm and Sba would not help me I had 5 ft of sewage and water in my basement lord why will our country leave hard working ppl like this my car is gone smh but you gave out so much money with these Ppe loans lolbvs but won't help ppl that really needs it but y'all want ppl to vote or respect our systems NOOOOOOOOO respect us help us smh I work for the state and couldn't get help but want me to come to work and nurse on patients but umm who is helping me while my house has over ******* worth of damage this is not right and disappointing shame on y'all really

Date of experience: September 27, 2023
New York
1 review
8 helpful votes
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Worst of them all.
April 12, 2021

This government agency is crap. The people that work their are inexperienced and also crap. If your a minority expect a 99.9% chance they'll deny you.

Date of experience: April 12, 2021
Georgia
1 review
5 helpful votes
Follow Valerie R.
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Terrible!
December 30, 2021

Since the new administration in Washington "revamped" the guidelines helping businesses in the US is a joke you send them EVERYTHING they ask for and request only to be to told we don't have it or we didn't receive it, send it to this email or that email. Let's not mention the over an hour hold time just to speak with someone who is totally clueless and unhelpful I WAS a blue voter and ready thought we as a nation would have better access but it's ALL a joke and next week we will see advertisements saying "over a billion left" from the sba funds so American business are on track to rebounding but the truth is we can't get the funds. Sadly

Date of experience: December 30, 2021
New Jersey
0 reviews
0 helpful votes
Follow David M.
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The SBA disaster funding progrtmsd are a joke. Only the very well established business seem to get any funding and even that is a struggle. Most little businesses with 1 to 50 people are put in the SBA customer Service Blendeer for months just to get any relieable information on their application, while their busienss goes under.

Date of experience: December 30, 2021
Massachusetts
3 reviews
19 helpful votes
Follow Mileidys W.
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Someone applied with my SSN for a loan I reported to SBA and other agencies and they did cancel the fake application active mine through customer service apparently because I called again and that customer hostile representative never did. Customer service look like they ar untrainned properly and with a sense of power over callers

Date of experience: July 29, 2020
Michigan
1 review
0 helpful votes
Follow D S.
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Poor servicing
May 16, 2022

The most horrifying experience; not just for myself many others across the world! Certainly should be closed for business

Date of experience: May 16, 2022
Illinois
22 reviews
91 helpful votes
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Let down
July 25, 2019

The Small Business Administration has a resource website offering SNIPPETS of info for people starting out and building small businesses.

There's an option to be paired with a mentor and on the site is a statement that someone will try to call you twice and the third attempt will be email.

You cannot submit your request without entering your phone number, even if you tick the selection that indicates you prefer to use email.

It has been 3 weeks and I have not been contacted by anyone. If I have been, they never bothered to leave a message (absolutely IMPERATIVE in business; NO ONE answers calls on their mobile phone they don't recognize).

I have never received an email, either, so it seems this site is some sort of government tax write-off for uncle Sam; something thrown together to give the appearance of being helpful, but no working parts.

The links: I fit the women's veteran category, so I signed on with the Chicago chapter, and was slammed with emails from every state involved because the owners say there is no way to be on the mailing list for one city. FAIL.

This site is mostly worthless, in my opinion. Like any government agency that would consider ME worthless, it's a loop of specific unspecified (you read that right) data that still has to be verified state by state, city by city, and business category by category.

More frustrating trouble than it's worth, especially since the robocalls have increased exponentially since submitting my contact info. Not surprising.

Date of experience: July 25, 2019
Georgia
1 review
3 helpful votes
Follow Isael B.
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SBA.gov nightmare.
August 11, 2020

Over Three months ago I submitted my application for a loan for my small business which was approved after having signed and accepted the conditions. This is the date(three months) that the money has not yet been deposited in my business account, on my first call(one month after application) to confirm what happened the answer was error in routing number and that was a personal account okay. The route was changed, the account number was changed to a business account. Two months later after several calls the same. They tell me to call the bank. I been to the bank three times and the answer is the same SBA have not deposited the money. I sent two emails to the SBA customer service department and they haven't event had the grace to communicate with me back.It's a shame that small businesses like mine have to suffer abuse of this powerful government institution and less in the middle of this moment of crisis. SBA.gov exists to provide assistance and help to small businesses. We are the reason for its existence. We pay for its existence. SBA work for us and not the opposite.

Date of experience: August 11, 2020
Louisiana
1 review
2 helpful votes
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What A Joke
January 15, 2021

One star is significantly more than this company deserves. We've been dealing with them for about 5 months now and have gotten nowhere. After being denied from every other assistance program out there because of our jobs, we were finally preapproved for our loan with SBA. We waited, and waited to get further information... until they called us on the last day of application acceptance to tell us that the IRS sent back our transcript request to SBA one week before informing us due to the request being illegible. They told us that if we didn't get other paperwork sent in THAT DAY that our application would be withdrawn. I was unable to get it done so late in the day, so it was withdrawn and we had to reapply, which we did the following day. Weeks went by and we were never given further information about the application. Calling customer service was a waste of time because we were told our application was "under review" every single time; as if it was scripted. They told us they could not give us any help and to just wait for someone to contact us further. The only loan officer that I had contact for, and who did ANYTHING to help us was our initial loan officer, Brenda Harrington, who supposedly contacted her team lead to help us, but eventually blocked me from email and left us in the dark, yet again.
Now I'm seeing that our application was withdrawn, yet again, and no one could respect us enough to inform us of that. The entirety of SBA is a joke and waste of time.

Date of experience: January 15, 2021
Iowa
1 review
2 helpful votes
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Out for themselves
April 20, 2021

They will hard check your credit score just to offer you the tiniest loan possible, do not apply find other means of getting funding

Date of experience: April 19, 2021
Arizona
1 review
9 helpful votes
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Where is my money
August 25, 2020

I could write an essay and dealing with the SBA. SBA been one of the worst government agencies I've ever dealt with. I was approved for an SBA loan three months ago. Still have not received the money that I signed for and I was approved. That I was told would be in my account in 3 to 5 days. I have listen to four different account representative give me 20 different stories. And always tell me don't worry you'll be getting your money we just need to send it back to your account. I have talk to people at the SBA that I've got fired and left go without the SBA picking up their email or their phones leaving Go for days and weeks wondering why no one would answer me when it turns out he Attorney\representative that was working with me doesn't even work there anymore. Now they say they reinstated new guidelines and I have to reapply remind you I have all the approved paperwork I signed up as a personal guarantor for Loan,
The paperwork shows that the timeframe of the 30 year loan is already working away at the Fre. Upon year I've already lost three months without even receiving the money I was told the loan will be funded within 3 to 5 days and now after three months they're telling me I need to reapply because They have new guidelines. They have now asked me to Sign what would be fraudulent documents requesting tax returns for the Llc company wasn't even existence for the time lines for the register tax returns. This is the most messed up federal run program I have ever seen in my life and I can assure you they are driving people in a bankruptcy instead of helping them. Good luck on receiving your money. And if you've received it within the timelines you are blessed.

Date of experience: August 25, 2020
Florida
1 review
3 helpful votes
Follow Ted J.
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SBA is a joke!
January 22, 2021

SBA gives loans to those who don't need it and screws the common small business during COVID-19. They and the "States of America" are a joke!

Date of experience: January 22, 2021
California
1 review
1 helpful vote
Follow Ramesees K.
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The PPP loan gets and SBA approval loan number. Generated by the SBA. However they claim they have nothing to do with PPP.

Date of experience: May 19, 2021

Overview

U.S. Small Business Administration has a rating of 1.4 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with U.S. Small Business Administration most frequently mention customer service and small business. U.S. Small Business Administration ranks 12th among Affordable Care Act sites.

service
31
value
23
shipping
9
returns
10
quality
21