Overview
SatellitePhoneStore.com has a rating of 4.2 stars from 236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SatellitePhoneStore.com most frequently mention and customer service. SatellitePhoneStore.com ranks 182nd among Telephone sites.
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Thank you. I bought a satellite phone from you around October 2021 and also purchased 2 yrs of service. I have only used it 2 or 3 times. Come October, will you be able to remind me to buy more service and do my unused minutes continue to roll over? Thanks. Stan Armbruster.
Phone assistance was part of my decision process. The ease of placing my order over the internet was simple. The product arrived with all the accessories. I was pleased and surprised that the SIMS card was installed along with the battery which I charged-up. I have yet to set-up the phone but will do soon.
Thank you, Chris
Couldn't have been More helpful in answering questions about my needs and more easy to deal with. Product arrived sooner than I expected, however a shipping notification would have been the cherry on top so I could assure I was onsite for UPS delivery. It happened that I was so all was good, but wasn't aware of its arrival until UPS drove up. I am out in mountainous region so to have my new 9575 as a no fail way to keep in touch was just what my kids wanted out of me!
Couldn't be more satisfied with the product, and support behind it! Nicole was Superb :)
I was very pleased with the prompt response to my order. Got good and useful info on the unit. Received it promptly. Easy to follow You Tube video was a great help. Very pleased with the entire process.
Very easy to order on the website. I was contacted by customer service just to make sure I had ordered everything I needed. They were very helpful in pointing out a number of options that I hadn't thought of that really enhanced the first time buying experience. Everything worked perfectly and arrived very quickly. It couldn't have been easier.
I'm am a multiple return customer and satisfied with customer service & equipment rental.
Started using for Boy Scouts so we could have emergency phones in backcountry and continue to use on camping trips out west into the backcountry fir personal use.
A little confusing on plan details. Had call that helped choose best plan. Was told by one employee that phones would be ready to go upon arrival. They were not. Note in box said call for activation, left message, still waiting for activation help.
I have been looking at this site for a few days trying to figure out what phone and plan would work for my lifestyle.
Hopefully I have found exactly what I need but I will know as soon as I use it abroad.
There was a mistake with me order because of a misunderstanding, Callie got a hold of me and helped me through it. I ended up returning the product i initially bought and she helped me get a unit better suited to my needs. Both her and Barry took exceptional care of me and they both went out of their way to get me taken care of. I thank you both
Very helpful phone customer service. However, the phone arrived a day later than promised, even though I paid an exorbitant shipping price. The phone, case and accessories were filthy, which is totally unacceptable during covid 19. When I called to ask if your products were cleaned before rental, a rather unpleasant man said the usually were, but because of the hurricanes they weee being shipped out sometimes without being cleaned. The phone worked fine. When I tried to place the phone into the fedex package to return it, the package was half the size of the phone, so, in stead of safely ( covid wise) being able to place it in a fedex drop box, I had to drive 30 miles to the nearest fedex store.
The day before I was to send the phone back in, I received an email asking if I wanted to buy it. Because of the aforementioned experience with your company, I declined.
Phone cale timely with all overseas adapters and was easy to register to the network. Only issue was small crack found on phone where antenna housing is. Not causing any malfunction though.
The phone connections were weak, but I reLly had it more for piece of mind than to talk to anyone.
Activation of the prepaid reload took a lot of time. Such services must be 24/7.
Good
So wonderful!
My only issue is with UPS, they don't handle very well, instead of putting the package on the porch,, they set by the gate and drive off. The USPS, Fed-Ex, Amazon, all deliver to the house and put on the porch
Though the validation process for payment required and extra step …in this day of identity theft it was worth it and I so appreciated their integrity and follow through in this manner
Got overcharged for a sat phone rental. Turns out shipping time is NOT included, even after I paid for a shipping return label from them. Customer service was nice, but ultimately didn't do much. Won't buy from them again. Would not recommend.
This company sent me a Phone with obsolete instructions and the phone stopped receiving text messages after six days I have been fighting with them for over a month to refund prepaid minutes and part of the rental charges. They are dishonest! Stay away
Our national team is made of communication experts, IT engineers, travelers and adventure enthusiasts who passionately explore the world. For the same reason, we understand how important communication is and we actively innovate and provide solutions for a stable connection. Whether it’s voice and high speed internet offshore, a regular call from the Grand Canyon or working online in the remote areas of the Amazonian jungles, it is our pleasure to provide you a solution and a piece of mind that you have the technology to stay connected anywhere under the open sky.
Our specialty
Satellite Phone Store expands through 3 offices located in Sarasota Florida, San Diego California, and Anchorage Alaska. Our team of certified experts sell, rent, and support mobile and fixed satellite communication products using both Iridium and Inmarsat as well as Globalstar and Thuraya satellite networks. List of products and solutions we specialize in include satellite phones, satellite internet hub spots, maritime data terminals, fixed and mobile land terminals and service plans customized for each customer to receive the best value for the lowest cost.
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- Sarasota, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members