SatellitePhoneStore.com

I got the $109/mo plan (usa number, 150 minutes, rollover) and never used the phone as planned. At the end of 10 months, I elected to return the phone because I had never used it. The rep, Tyler, and billings, said return "the phone" and I would be able to cancel the contract without a newly revealed early termination penalty. Strike one. So I returned the phone, as well as the accessories with the phone (charger, cable, usb drive, etc in the original box) not thinking I was obligated to return them as neither Tyler nor the billing dept ever said anything. The billing department used terminology like "the unit," which was undefined. Strike two. After returning the phone and those accessories, I was told by Tyler I would continue to be charged unless I returned the SIM card. First I ever heard that I have to return the SIM card. Tyler was also very rude and unprofessional. Strike three. I returned the SIM card after digging in the trash and looking everywhere for it. This is by far the worst experience I have had with any vendor. I paid over $850 in monthly fees for the "free phone," and was spat at when miscommunicated to. I will avoid this vendor, this sales rep, and satellite phones in general in the future. What an incredible waste of money. Here's the SIM card, you jerks!

Callie is one of the most professional, forthright online dealers I have interacted with! Willing to answer all your questions, giving great advice, guiding her customer to make the best possible choices! Highly recommend Satellite Phone Store before any of the others I contacted as well. Callie was the only one of all I Sat. Phone dealers I contacted that gave me timely, informative responses that were beyond " just a sales pitch". I am very confident that if I would have any issues this dealer will jump right in to assist!

We took our Sat Phone to Alaska for a 12 day trip, the unit arrived on time, batteries charged and ready to go. We will rent again, no doubt about it. The price was reasonable, the unit worked well, it was wild to be able to call home from a remote location in the wilderness. We liked that we had some minutes to use for calls home, but we rented the unit for peace of mind. You never know what can happen when your over 50 miles from the nearest help.

I have rented this model phone successfully before in the Sierra Nevada Mts and the Himalaya, mainly for emergency use as a mountain climber. The phone I used this time Aug 2015 was glitchy. With either fully charged battery, it would flip alternately every 3-4 seconds between "searching" and "registered", all the while with 3 or 4 bars of reception showing. Making a few calls worked only about 1 time out of 6 attempts.

This was not just a satellite-passing -out-of-reach situation. It occurred repeatedly in my hometown, on the trail, and even at the top of Mt Whitney, the highest mountain in the 48 States. There certainly was no obstruction there.

I love my phone and the service you provide. I am able to find my products and submit my order and payment but it takes several days before the prepaid card says it is activated on my account. Why isn't that part more automated and seamless? I asked the chat about buying a larger/longer prepaid card and if my rollover minutes would still be available and their answer was that there were no rollover minutes and if there was, I would lose them. This conversation dissuaded me from purchasing the other card. I also wish there was a tether option to the INMARSAT 2 phone so I could use my computer in an emergency.