Ryobi ToolsReviews 797

This review is based on a 40V 12' electric chainsaw. Locked completely up after a dozen uses. 2 1/2 hours on the phone with Ryobi customer service and I finally gave up (never answered). Tried the on-line chat with customer service, and got an answer in a lightning fast 40 minutes. Was told they only do warranty through 'service centers', and the closest one to me (I'm in SW Florida) is in Tampa (2 hours away). Called the service center and they gave directions to ship it to them (at my expense) with a $25 deposit. They will asses it and determine if it is in fact a warranty issue. If it is they will use the deposit towards shipping it beck to me. If it is not warranty, I will have the option of having them fix it for obviously more expense. I do expect good things from the service center as they were very nice and accommodating over the phone. MY PIONT IN THIS REVIEW IS THAT IF YOU INTEND ON BUYING RYOBI PRODUCTS, DO NOT PLAN ON A PLESANT EXPERIANCE WITH ANY WARRANTY ISSUES.

I purchased buy Ryobi Lawn mower from Home Depot in Oct 20 because it was on sale, I needed a mower and I wanted to buy electric, I'm sorry I didn't look further. This is my third summer and the mower is falling apart. I'm use to constantly tightening the screws on the sides but never thought I needed to look out for the screws holding the wheels in place underneath the back tires. Today I lost a plate when the screws fell out. I called Ryobi and waited for hours,11 - 1, before I spoke with a guy that said I had the wrong department, he transferred me to a number that didn't picked up by 3, so I called Home Depot. Who nicely stated that the item was too old to return when all I wanted was screws and a replacement plate to keep the back tires in place. I told him this and he promised to contact Ryobi and get back in 48 hours. Good luck with that.

Seems we have to vet everything anymore or accept that all manufactures are more or less a catch me if you can company

I wasted 2 hours out of my day waiting to speak with a knowledgeable person about my garage door opener. There is no specific person that you can speak with because the options don't allow for garage door customer service.After waiting for 1 hour, I reluctantly opted for a call back. 4 hours later, I recieved a call back from a woman that obviously did not want to be asked any questions when I said that I needed to speak to someone in regards to my garage door opener. She very abruptly put me back in the que again and it has been another hour on hold listening to the BS recording about how important you are as a customer. Ryobi's customer service has severely diminished.
TOTALLY UNACCEPTABLE.

I have now bought 2 Ryobi power washers. They are great when they work, but they don't last long. The motor on both of them has stopped working. It's very frustrating. On both, the light on both the plug and the unit went on, but the motor didn't work. I thought it was just a fluke on the first one so I bought another not even a year ago. Today, I prepped the area I was going to power wash, and went to start the motor, and nothing happened. I've been reading reviews and they all say I need to buy a new unit. I will not but another Ryobi.

I started purchasing Ryobi tools around 15 years ago as an HVAC mechanic, quality and durability has never been an issue on job sites. Collection had grown to include trimmers, blowers, lights, saws, drills and much more. My family knows what to purchase for me at Christmas, birthdays and fathers day. I wish I could find the 18 volt pool vacum in Canada, any assistance would be greatly appreciated. Absolutely love the Ryobi product line. Can't wait to see what I get this father's day.

I have been a Home Depot customer at the Hoover Rd. Location in Warren MI, since its opening approximately 30 years ago.
I purchased a Ryobi 18volt battery and a Blower and String Trimer on 06/11/16.
I then bought a Edger Tool on 07.27/20.
I just recently purchased a two 18 V battery and chose a 22" Hedge Trim Tool as a free gift.
I have had two hedge trimmers by two different companies, and none can compare to the design and quality of the Ryobi Heger. I loaned it to my neighbor to trim two large shrubs and he was excited over the performance of the tool. I would like to win the Home Depot Gift card for my review but other than keeping a folder of manuals along with the receipts, I do not know how to take photos and attached them to my review. I can only spread the word on my extreme satisfaction of the products long with the generous gift to my family and friends.
Thank You.
Respectfully:
John Gianfermi

I am a rank amateur woodworker and purchased the miter saw a couple of months ago. So far it has done everything I need, much better and faster than a hand saw, with great accuracy. Its dust collection system is also very good. I bought it at Home Depot and registered it soon after that. I'd recommend it to anyone serious about making accurate cuts.

Bought a Brushless 21" battery operated lawn mower. Broke within the first year. Has been in the shop to get fixed under the "warranty" for 60 days with no resolution in sight. Customer service hold times are 1hr+ with multiple "disconnections" and no call back.

My 40v weed eater needed a replacement part and the process of putting installing the part is beyond my skill level. So I called Ryobi and Home Depot and was sent to places that no longer work on Ryobi products. The nearest one is an hours drive. I tried to contact Ryobi's chat help and after waiting a long time on 2 different attempts I finally gave up when no one came online. Every time I called Ryobi I always spoke to a computer never a person. A personal touch would have been nice at some point.

I am very well please with our Ryobi 40 v string trimmer. It is light and has plenty of power. As a bonus the battery is interchangeable with our mower.

Ryobi Tools has a rating of 4.32 stars from 665 reviews, indicating that most customers are generally satisfied with their purchases.

I recently replaced a previous edition (RY*******) power head; the Ry******* is the current edition. In the earlier edition the motor was lower on the shaft with the batter located at the end of the shaft. In the newer edition both the motor and the battery are located at the end with the motor on top. As I use the unit, my bare forearm frequently comes in contact with the motor which heats up with use causing a burning sensation to my forearm. The burn causes no "injury", but is painful nonetheless.
If you have the RY******* unit, I recommend keeping your forearm covered to avoid bare-skin contact with the motor.

This review is not based on a Ryobi tool. It is regarding the lack of service centers since Home Depot closed their service centers.

I have used Ryobi for years, have many tools and have been very pleased with them. Really, the only problem I ever had was with a refurbished leaf blower. I took that to Home Depot and in a couple of weeks a new one was shipped to me. I have no complaints regarding the tools. My complaint, as with several others, is regarding the servicing of a warranted tool. Since Home Depot closed their service centers, I will have to drive 90 miles to have a tool repaired/replaced. A friend of mine just drove 60 miles two weeks ago and as of yesterday they have not looked at the tool yet. I was told by an agent on the phone that we have to take the tool in, but the service center will ship it back at no charge. The agent also told me that they were working daily trying to get more service centers. As I told the agent, that until they get service centers that are within a reasonable distance (as was Home Depot) they should pay the cost of shipping the warranted tool to the service center

When the time comes that one of my warranted tools needs repaired/replaced, if I have to drive 90 miles to a service center I will definitely consider another brand.

I had a battery go bad and contacted Ryobi, and they replaced the battery without any hassle.
I recommend Ryobi tools and their excellent service.

Just added a PSD101 18 in belt sander to my tool list, which brings me to 32 tools, 9 charges and 17 battery. Can't tell you how much i love the product and use they all the time. I am a retired woodworker and cabinet maker. I work on small projects, home repairs and toys for the grandkids. Living in Florida we have hurricanes, The radio and area lights and the fan help me go 5 days without power. I sleep with a CPAP to help me breath, i used the power inverter to keep me going. Alone with the 18 volt tools I have same corded tools including my 35 year old BLUE 10 1/2 in. Surface planer. THANK YOU

The chain saw is handy and works well. The 1.3 Amp battery is junk. Less than a year since purchase the battery will not take a charge. I purchased a 4 Amp battery. I will see how long it lasts.

I rarely leave reviews, however the 40 volt weed eater is so HORRIABLE, I had to warn others. The design for the string has it backwards. This causes the string to break. I have a standard home with a normal front and back yard. I have had this issue from day one. Home Depot said talk to manufacturer. I found a Ryobi rep at the store and showed them a movie of the string breaking after 16 inches of use. It takes me 3 hours to weed eat 2 yards because 2 hours I am f*&% with the string. The string breaks at the head so you need to remove the head, take it apart, remove the string, put it back together, then
Re-string it again. Don't waste your money.

1. Good powerful battery.
2. Followings need improvement.
A. Need improvement on bigger holes, big clearer indicators for new trimmer lines to insert.
B. Tougher trimmer lines.
C. Allow trimmer base to touch the ground; therefore, tougher base needs to be constructed.
D. Since the trimmer is so heavy, need shoulder strap.