Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.
This summary is generated by AI, based on text from customer reviews
1st time buyer of a Ryobi walk behind lawnmower it's light weight and stores easier than my old gas one
Don't see the purpose for the led light but all in all it's a great machine and I would recommend it to anyone.
My only regret is I didn't purchase it a lot sooner.
Got this to replace our gas trimmer which is hard to start. Big difference! Works great lots of power. I kept it on low speed which of all the power I needed. I will be looking at Ryobi tools to buy now.
Does a great job and easy to use. Would recommend this garden tool to anyone. I hope this review helps.
Just received the cordless blower. Fantastic service. It shipped out right away. Tried it out as soon as I took it out of the box. It works great.
The website will not allow me to register my tools nor create an account. All links circle back around to registering page. Drop menus don't work. So overall learning about their product through their own means doesn't work. Been attempting through phone/tablet/desktop
I really like this trimmer it is easy to use I have trouble with the longer trimmer but this one fits my hand just perfect and works great
Assembly out of the box was easy, no tools required. The weight is only 6LBS and NO cord to worry about. The blowing power is just OK but it meets all my blower needs for leaves & debris.
I had a hard time deciding which trimmer to get. Luckily I had a home depot employee patient enough to go through all the models. I ended up with the 40v 15 in brushless. I read a review saying it was loud. I personally disagree. Runs very smooth, well built and easy to load. It took me about five minutes to assemble out of the box. Pretty happy so far.
These tools are awesome and so easy to use! I would highly recommend for any one!
But, especially for Seniors! They are so easy to operate, even I Child could use them ( Don't recommend. A
Child use) I Love are ROBI Tools! Thank you ROBI!
P.S. The prices are awesome too!
The weed wacker is a good machine BUT being one with alternative attachments it would be NICER if it had an additional Battery so I could keep on going with other things to do
I purchased this Ryobi 18v sprayer from Home Depot. The first one lasted a less than a month, Home Depot replaced it. I got it in the fall so I didn't use it for a few months. I go to use it and it will hardly spray, called Ryobi they told me I have too take it to a repair center. I took it in on June 16 they said the motor was bad and they advised Ryobi to send me another one. I got it back on July 14th or so, in the mean time I had to buy a pump sprayer to spray for spiders. I tried to use the Ryobi sprayer and this new one would not spray very well, called Ryobi and they said I would have to take it to the repair center. I asked her "Why would I want to try a 4th one?" She said if needed I would have to take a 100 to the repair center. I wasted a $100.
I've tried weekwacker brand, sears, and others and nothing compares to Ryobi. I've had the model 137r for I don't know how many years but it's never failed. I bought a new one because the bearing are starting to be very noisy. The great thing also is the different attachments you can buy. Keep up your great products.
I bought a 10 in 18 volt trimmer and I works perfect for my yard. I have a collection of ryobi cordless tools and have never had any problems!
I have always trusted RYOBI as a tool company and the trimmer will be replacing an old gas powered trimmer I inherited from my father. I fell that going to a battery trimmer helps the environment.
A very well product 100per satisfied easy to work with lite weight I have different Ryobi tools all of them are made very well Thank you
Congratulations to the designers and engineers to the Ryobi Team for putting together a well rounded machine.
I recently purchased a RYOBI chemical sprayer to add to my many RYOBI tools, it works very well, I just turn it on and point the spray nozzle and pull the trigger.
I have set up a special wall in my garage to hang all of my Ryobi tools and a charging station for all of my batteries, So Easy! No gasoline or oil to spill, no wrenching my shoulder pulling a rope. Just slip the battery into the required tool and go to work. Thanks RYOBI! I would like for you to create a small battery operated heater, battery operated, safe to carry anywhere, like a camper, hunting blind, boat, tent, etc.
We bought a 20 in 40 volt lawn mower. It worked amazing. This is our 6 th ryobi product we have purchased and we love them all.
Saw a neighbor using this blower & the next day purchased it at Home Depot.
We love it because my wife does not have to pull a starter cord to start it. It is strong enough & the battery last long enough to blow our entire, large driveway, back patio & all else. If you need an extra stronger blow, you just push the "turbo" button right on the handle to get a tough spot or heaver sticks. It is quiet & does not disturb our neighbors, even on Sunday.
Get one, there is no cord to drag around.
Art & Connie, HHI, SC
I now own 13 of the best and most-used cordless tools, the latest which is the weed trimmer. I love them all, since they save me gas, which is more expensive than the electricity used to charge the batteries. They all also allow me to work any place anytime without an electric cord. Most of them are also lighter and therefore more efficient in time and effort. I always promote Ryobi tools to my friends. Yeah!
Answer: I own 2 chain saws, 18" bar and 14"bar, both run excellent, I have cleared a lot of trees over the last several years on property up north, thank you
Answer: Yes, call Ryobi's 800 number. They will send a replacement. The same thing happened to me.