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RushMyPassport

Overview

RushMyPassport has a rating of 4.4 stars from 5,118 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

service
70
value
72
shipping
66
returns
56
quality
63
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1 review
How would you rate RushMyPassport?
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Heather S.
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RushMyPassport delivered exactly as promised and then some! The entire process was simple, painless and quick. I will recommend to anyone needing to renew their passport without the hassle of standing in line or waiting weeks. One very happy customer!

Date of experience: July 11, 2014
art B.
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Rush My travel did exactly as promised
April 9, 2014

Rush My travel did exactly as promised. They renewed my passport and visa in record time. They made it look easy. Ken altman was great he walked me through the process twice to make sure I had it right

Date of experience: April 9, 2014
Stephen V.
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Could not ask for better service
March 27, 2014

Could not ask for better service. From start to middle to finish you guys were by my side. Love the updated status calls and emails. Every time I called each customer service rep was so willing to help. Five Stars!

Date of experience: March 26, 2014
Judith P.
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Thank you so very much for taking this totally miserable job off my hands and doing it in a most professional, timely, painless way!

I will definitely recommend you to anyone who asks!

So, so worth the payment!

Judith Brunson

Date of experience: December 22, 2015
Julie D.
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I needed my passport within two weeks and was very skeptic to rely on any company. My option was to drive 300 miles and wait in line for many hours in hopes of walking out with my passport. I researched the internet choosing RushMyPassport based upon other reviews. I could not have asked for a better or more professional experience. Amy Figueroa was immediately assigned as my travel specialist and sent a status text and phone message almost every day. You can also watch the website for a status bar which shows each time your status changes. My passport arrived right on schedule. I was notified it was on its way and when to expect it. The expedited fee was well worth what I received in return. If you are unsure of who to trust with such a critical task, this is the company for you.

Date of experience: June 1, 2015
Dennis Y.
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Unexpected great quality of service
March 4, 2014

Unexpected great quality of service. Have used similar services over many years! Never received such prompt and conscientious support! Representative Scott Singleton was detailed and disciplined in his follow up! Bailed me out of a bind! Thanks!

L. A. Winslow

Date of experience: March 3, 2014
David F.
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I first thought the price was high, but if you consider how much work goes into getting a passport, then the cost is not that high. Especially when it has to be done from start to finish in less than week. I would highly recommend using this service if normal channels cannot be used.

Date of experience: June 4, 2017
Kathy M.
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Four days before our family was to leave for Aruba, I realized my passport was missing. I was in a near panic. My husband and 6 children all had theirs and mine was nowhere to be found. I quickly researched options to have a passport expedited. I chose rushmypassport.com. I cannot say enough good things about all of them. I think I called customer service at least eight times with questions and they were very helpful each time and talked me thru each step to make sure I had everything I needed. Knowing Fed Ex is closed on New Years Day, I had to receive my passport in two days. Yes, it came today and I am thrilled! I highly recommend them. Their customer service was unbelievable. Thank you so much! I am Aruba bound!

Date of experience: December 31, 2015
Charles P.
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Could not have been easier
November 6, 2014

Could not have been easier. Received both passport booklet & card on a Thursday after sending out my documents on Monday, this was a full week before the guaranteed delivery date. I travel internationally at least once a month and cannot afford to be without a passport. 100% satisfaction.

Date of experience: November 6, 2014
Michael W.
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The front line phone support associates were always most cordial, courteous and professional. We had a few glitches, but they worked to satisfy them in a most expedient manner. Manny thanks to Customer Resolution Supervisor, Mr. Teddy Etienne, for his personal involvement, professionalism and ability to simply "get the job done"!. I have already begun to highly recommend "Rushmypassport" service to my peers and colleagues.

Date of experience: February 19, 2015
World T.
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Absolutely worth every penny!
October 21, 2016

Absolutely worth every penny! These guys are the best, period. They deliver what they promise, excellent customer service, and people that know their product/services. Refreshingly friendly, courteous, and professional. They took a genuine interest in my questions, had all the correct answers, and delivered my new passport earlier than scheduled. Well done RushMyPassport.com!

Date of experience: October 21, 2016
Sara E.
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Since I am not real handy with using e-mail for business, I had some beginner problems with the individuals answering my concerns. (Must qualify this though, I had a friend who helping and who became quite frustrated.) When Antonio took over and I fired my friend, we got along fine. I did certainly appreciated Antonio's patience. This is to explain why there is only three stars at customer service. It seemed that others felt like they must give a canned response instead of truly listening to what was being said to them. Antonio was great. Thanks for the help and passport.

Date of experience: August 9, 2016
Terri M.
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I have been in the hospitality industry for over 15 years - the service from Rush My Passport exceeded my expectations (which is a hard thing to do!). Thank you very much Bruce & Joseph for being so professional, helpful, and courteous. You outlined everything when I needed my passport asap, and you helped me each step of the way, always answering my phone calls and questions with a friendly attitude. My husband and I are still amazed that you got it done so quickly, and I was able to get my important documents back (birth & marriage certificates) the day my passport arrived (on time!). We will refer you to our friends, family, and business associates - Cheers & all our best!

Date of experience: October 9, 2014
Madaline Y.
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I had a trip planned for end of September and thought I had no issues with my passport being good thru Oct 1 2017. Started thinking what if I got stuck how would an expire passport work over seas. Well I searched and found Rushmypassport.com. It was worth the extra cost to ensure that I get my passport in time. I have it all done and a new passport ready to go in less than 4 weeks. I highly recommend them. Didn't have any issues. Instructions were clear and easy to follow. They took me through each step. Now I can travel and have peace of mind.

Date of experience: May 17, 2017
Dolly B.
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I was a little weary in the beginning, but the Agents were very professional and readily available. They put me at ease with their knowledge and will definitely recommend all my friends and family to use.
Thanks

Date of experience: July 12, 2016
Rita f.
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My husband and I just returned from a wonderful trip to Paris yesterday evening, thanks to rushmypassport.com and William Weaver's assistance. My passport was nearing expiration (2 months left), and I erroneously thought that would be sufficient. There was no time to arrange an appointment at the State Dept., and I was truly in despair. I learned about rush... online, read some of the testimonials, and decided to give it a go. As soon as I was coached through the process by phone, the rest was relatively easy and painless. I completed the paperwork on a Monday evening, mailed the necessary forms and current passport via UPS on Tuesday, and had my new passport on Thursday of the same week. I'm appreciative and grateful, William, for your help. Thank you.

Date of experience: May 28, 2014
M S.
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I'd never gotten a passport before and didn't really know what was involved but they made the whole experience "pain free". My boss told me 3 days before leaving on vacation for a week that I had to get the process started immediately, before I left the state. Their customer service people were very knowledgeable and friendly.

Date of experience: July 12, 2019
almost m.
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All very efficiently handled, via a smooth system but also by a quite professional service rep named Ben. I would have lost much more than the cost of the services had i not happened upon this company.

Date of experience: February 10, 2016
Nate G.
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Excellent customer relations, speedy service, dedicated personnel and real, accessible business hours made what could have been a painful hassle into a pleasant experience. Thanks in particular to Scott Singleton, my Passport Specialist, for the individual attention and great service throughout the process.

Date of experience: April 29, 2014
Margarita W.
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I've been very pleased with the service RushMyPassport provided. We had to renew a child's passport in a rush and picked this company based on the customer reviews, Wall Street journal article and the clarity of instructions on the website. It was a good choice! The reps were very responsive and professional and helped us realize that one important piece needed to be added to the package (a certified translation of a marriage certificate from another country). After we realized that obtaining this extra document would take additional time, we upgraded to a 2-day service and received the passport very promptly. I especially liked the e-mail notifications clearly stating the status of the order - it's really good to be informed! Overall, great work and we'll use them again, if needed.

Date of experience: November 13, 2014