RushMyPassport

Please just use the expedited feature that the government offers Because this company is literally taking your money and doing nothing

I called and spoke with several employees and everyone was professional and helpful. My only feedback would be to better illustrate the difficulty of the walk in experience when so many passport locations (library, post office, county clerk's office? Are booked weeks in advance. This might only be applicable in Las Vegas, but letting future customer's know this difficulty can help alleviate some of their stress moving forward. Thanks

I contacted RushMyPassport.com in a panic when I realized that my passport would expire within 6 months of my travel dates. Certain countries will not allow this!
Everything with RushMyPassport was so well organized.
Customer service was amazing. They answered all of my questions (and calmed me down!), walked me through the entire process and emailed updates every day.
Can't wait for my passport to expire so I can use them again!

I am terrible with forms, and being too old to have grown up with computers, am frequently confused by the language and don't know what is wanted - so end up making an error, or missing a small but crucial direction, that sends me back around to redo a long detailed form. I had to call you back several times for help and advice and each time your person was patient, pleasant and helpful. What a relief! Can't thank you guys enough.

This was quick and extremely organized. Those within the organization were willing to help at any time and answer questions. It arrived as promised...even a day earlier. I've already told several people that if they ever find that they are in need of a passport quickly, Rushmypassport.com is the place to go!
The only thing is to remind people who are getting their photo at the post office to take cash for the photo. Some post offices do not take credit cards for such things. Luckily we had the cash, but others ahead of us did not which resulted in them having to leave, get cash, and wait in line again.

The Rushmypassport.com website was very informative and easy to navigate. Went to website, Ordered Passport, gathered the requested documents and shipped them out using the Fed Ex label they provided. The whole ordering process took about 20 minutes. 7 days later I received my new Passport via Fed Ex.
I should also mention that this all happened during Government shutdown. Rushmypassport.com doesn't miss a deadline. Your in good hands!

Honestly, this was well worth the money. I realized a week before my trip that my passport had expired 3-years ago! I was desperate. I found rushmypassport.com via the State Dept. website and from beginning to end the process was seamless. Rushmypassport.com's customer service team deserves 1000% of the credit. As a consumer, I've been on the receiving end of terrible customer service more often than not. This customer service experience was like skipping through a field of daisies. They pick up the phone within 3 rings. No matter who I spoke with, they knew the status of my order, and advised me with cheerfulness and professionalism. Other companies could learn A LOT from Rushmypassport.com. Bravo.

New Hampshire

James Rosier, our customer service rep, walked us through every step of the application. He was courteous and knowledgeable about the entire process, answering every question we had. Both of us (Harry and Margaret McCarty) were amazed to receive our new passports within FOUR DAYS! Mailed 3 pm on Monday, received 4 pm on Thursday! With e-mails to keep us apprised of the process, we were up-to-date throughout the process. We have already recommended rushmypassport.com to friends and family and will heartily do so whenever someone has need of such service in the future. Thank you for a job very well done.