RushMyPassport

Fast (Friday afternoon to Wednesday morning), efficient service. Emails daily indicating status of my order were very helpful to ease the worry. Not a glitch through the whole process. Instructions were easy to understand. This is, IMO, a top notch professionally run service that you can count on. I wouldn't hesitate to use them again if need arose and i have already recommended them to a friend. And, yes, I worried a lot but obviously that was wasted energy. A big thank you to Rushmypassport.cpm

This is my fifth or sixth renewal and I chose this service as we were not sure submitting our renewal through the USPS would guarantee the efficiency and spped we needed as our trip has already booked before we realized that we needed to be sure we could have our passports quickly.

The expense was hefty but so well worth it! We had our passports in about a week and received emails along the way informing us of the progress being made. When time comes for ou next renewal, we will definitely make use of this service again even though we will start the renewal as the current passports expire!

Many thanks!

The representatives I worked with were very helpful, friendly and guided me throughout the entire process. They explained what I needed and what to expect. The communication from rushmypassport is amazing. They alert you along the way the status of your account. They let me know when they received my documentation, when they examined it and when it was shipped back. I was never left wondering where things stood. I have already recommended them to my friend.

My recent experience with RushMyPassport.com could not have been more satisfying and pleasant. Three days ago I realized that my passport was not valid for a Pilgrimage I am scheduled to make to Israel today. We contacted RushMyPassport.com for assistance on Sunday evening, got them the required materials by the end of the day Monday, they processed it on Tuesday, and had it delivered to me first thing this morning in time for my scheduled trip. RushMyPassport.com made the impossible, possible. I couldn't be more pleased with their service, in particular with the help of James Rosier, nor more grateful.

I contacted this site based on the customer service reviews. My initial experience was less than satisfying as it took me over an hour to get to the person who could provide me with actual information on the process, and this was after I had paid the required fees. As a professor of marketing it would suggest that it would be helpful to list the processes prior to requiring payment from a customer. Also, provid training to the folks at the front end. Once I ws given a case manager, Scott Singleton, he was most helpful with my questions and responded in a timely manner. I commend him for turning what started out as a nightmare into a positive experience. THank you

With 10 days left on the calendar before I began my journey to europe, i found myself scrambling to get a passport ASAP! I looked online, did some research and came across rushmypassport.com. I am very pleased with the service provided and cant thank those who helped me get my passport enough. Everything was timely and any question or concern i had was wasily answered by the customer service. My personal rep was William Weaver and he was great! Thanks rushmypassport, couldnt have done this without you.

Six days before leaving on a trip for Christmas (on a Sunday morning) I realized my passport had expired. I was sick thinking I might have screwed up Christmas for our family. I searched online and found RushMyPassport.com. I'm pretty wary of things that seem too good to be true and I wasn't prepared for the expense. I had no choice... I am extremely grateful for this service. I expedited on Monday praying they would deliver. And they did! My new passport was delivered to my door Wednesday mourning. What welcome relief! Now to pack and fly away for the holidays. Thank you!

Rushmypassport offers one of the fastest courrier service I could find. It was certainly the easiest.
Their sign-up process is streamlined and, unlike some of their competitors, made fully clear BEFORE you have to pay.
As soon as you sign up, you receive automatic instructions plus a call from customer support to guide you through the steps you need to take.
They generate forms for you, create shipment labels, and everything you'd need.
The amount of effort I had to put was minimal.
I wish working with all service providers was like this!

I've had to renew my passport several times and it always feels like a lengthy, cumbersome, and somewhat stressful process with zero control or communication once you hand over your old passport. The regular emails, updating me as to where my old passport was at and what stage the renewal process was in, provided me a window which eased the anxiousness I normally feel. Not only that, there was an actual person I could talk to if I had any concerns or questions. I would recommend it to anyone renewing their passport, regardless of their expedited service.

I would recommend that you improve your checklist, so it is more clear and detailed. When you package your items, you should have a list of what goes in the sealed envelope and what is inside the mailing envelope. Add put more clarity around what to choose for prices to checklist so people write the correct check amount. Last, it was very confusing as to what to do if you hand carry - what offices can you go to as a walk-in vs theose that you need an appointment which only applies to those traveling within the next 14 days. The information I had to seek via your company and calling the Passport office was a step that I would have wanted to avoid since it was not one phone call, but 4 phone calls.

When a company does what they say they would do, plus provides excellent customer service throughout the process, they will win my business long term, and rushmypassport has done that. I chose the 2 week option and got passport in about 1 week. Email updates throughout process were much appreciated. Alson knowing the person in charge of my case was also nice, and James Rosier did an excellent job. All I can say is keep the good work and I certainly recommend this company.