Overview
RushMyPassport has a rating of 4.4 stars from 5,119 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.
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Bill Hess was wonderful and professional. Overall great experience and would recommend. I thought it was a scam but had no choice since my son's passport expired and we were leaving for a hockey tournament. Totally my fault but I didn't check it until the last minute. Bill answered all my questions and I was updated every step of the way. I received the passport in time! Thank you so much.
I did not realize my passport had expired and needed it renewed for a last minute trip. I found the process easy to follow and any questions I had were answered immediately by customer service. It took all the stress out of getting a passport renewed quickly. I was very impressed with how smoothly the process went and I was kept well informed with updates to verify my information was received, when it was processed, and when my passport was on its way.
From start to finish, the experience with rushmypassport.com was great! I dealt with 4-5 individuals who explained how the service worked, walked me through the process, ensured the material submitted was correct, and followed up on the status of the order. Everything was smooth and received on the day originally explained.
I will definitely suggest this service to anyone who is in need. Thank you very much to everyone who helped during this stressful time!
I was skeptical, but they delivered--3 days earlier than promised! Customer service was excellent. It's a detailed process and you have to make sure all your paperwork is in order, but they really lay it all out for you and make all the requirements clear. Hopefully we never let our passports lapse and get in the situation again, but the service they provide was definitely helpful. It saved us from having to cancel our vacation!
This is a great business! Customer service was very helpful in going over the process with me and making sure I had everything correct before sending it off. I paid for the 8-12 day and received even before the 8 days! This process can be stressful and bring a lot of worry but with rushmypassport you can be assured they will take care of you and get you your passport in the time they say!
I needed a (child) passport for my daughters last minute trip to Mexico, I was not only amazed how fast the process was, but how organized and helpful the website, customer service reps and overall experience was. They really take the time and have steps in place to make sure you don't miss a step, forget a document, or delay the process.
Perfect. I can't imagine what anyone would be dissatisfied with. I had a customer service rep call me call me because they saw that I had hung up while on hold with their help line. He wanted to make sure I had my concerns met. I dealt with five reps in different roles and they all delivered.
Needed a passport renewed in a few days. RP was terrific. Very helpful in guiding me through the completion of the application. Agent made sure everything was completed fully and that all the documents were in order. As in, we walked through each question, item and page. Kept me informed daily of the progress. Passport arrived on day earlier than expected. PERFECT!
My experience with RushMyPassport.com was made easy with the assistance of Case Manager, Quincy V. He was a complete professional and so patient when dealing with me. When calling to get help throughout the process other agents were all courteous, patient and professional.
I will always recommend RushMyPassport.com to family, friends and work colleagues.
Regards,
Ciaran Quinn
I called before sending documents to verify. Customer service had different protocol and I had to have papers certain way before I called back. My agent said he didn't need travel confirmation code, but I did. Another call but Very efficient and professional. Received passport one week before promise date. Thank you & would recommend to others!
The representative on the phone was professional and clear. They seemed to have encountered common mistakes before, and helped me not make the same ones. I felt confident sending the packet off. They then notified me each step of the way, so when the new passport arrived a few days after I sent it, I never had to wonder where it was.
Most of my contact had to do with the clarity of the instructions. Several of these were unclear. However all customer service reps were helpful about explaining the process and were very pleasant. The end result was good and even faster than had been promised.
* I would prefer to not have my full name posted on-line
I was skeptical to use this service but I was in need of it so decided to go through with it. The process was so easy (besides things out of their hands like getting the pictures and printing them out) and it all happened within the requested and necessary time frame. I feel much less stressed about my upcoming trip and would absolutely recommend them to anyone needing to rush their passport and not wanting to deal with government agencies yourself.
Everything went smoothly, am very happy with the service and professionalism of the staff, the only problem I encountered was with the government agency not approving my photo, but everything was rushed through after that, thank you for a job well done!
Thank you very much for getting my new passport to me in plenty of time prior to my departure. It is important to update your recommendations as to what post offices continue to offer the service to process passports.
I learned that in Los Angeles, many of the previously available locations for passport processing stopped providing that service. It appears that the LAX Post Office is the main location that is currently open and available. Several people who stood in line with me also reported that they were sent to a closed location that no longer processed passport. We who went to the wrong locations ended up losing many hours of precious time waiting in long postal lines to only discover that the passport service had been discontinued.
Ben Figueroa was excellent, friendly, and efficient in assisting me with any and all questions I had throughout the process of having my passport replaced in time to make my study abroad trip! Thank you Ben and RushMyPassport! I am so grateful!
I did not need 24 hours service so I only paid for the 10-12 business days service. They were incredibly quick and responsive to questions - so excellent customer service - but they said they received my documents on June 10 (starting 6 days after I paid them since it took some time to fill their check list - partially my fault for the delay) and the passport did not arrive until June 23. It was in time for my needs but they themselves provided a date of departure of June 21 (which was before the actual departure date) and the passport arrived 2 days after the date so if it had been real... I would not have received the passport in time for the trip date on the official govt form. They did honor the time I contractually paid for if you don't count any prep time... Just Beware... it will take longer than they suggest it "can" be done.
I was very nervous about using something other than a government business. We needed our passport within 3 weeks. When I called in a person efficiently answered all my questions. We had our passport in 11 days. We appreciated all the emails that keep you up to date on how the process was going.
My family has used the services of RushMyPassport several times and we have always been pleased with the professional and timely service. It is a great for someone not wanting to be without a passport for any length of time. There is no hassle and the staff makes the process as easy as possible.
I read the expiration date wrong on my passport and had just booked a last minute trip to London. I was panicked and did not know what to do since I was leaving in eight days. I found rushmypassport.com and could not have been happier with the service. Bill was super responsive and the entire process was quick and easy. I got my passport yesterday with a few days to spare until I travel. Thank you, Bill, for such a great experience despite what could have been a disaster. I would definitely use this company again for anything passport-related. Highly recommend!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members