Overview
RushMyPassport has a rating of 4.4 stars from 5,119 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.
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This service was a wonderful solution for me when I needed a passport fast. The online instructions were clear and easy to follow, and the follow up phone call they made gave me confidence that I had completed everything correctly and that there would be no snags in the process. They kept me informed every step of the way, and I received my new passport earlier than predicted (whew!). Can't say enough good things about this service.
The service was outstanding.Nothing could be done better.RushMyPassport was a very impressive organization at every level.Basically the whole process was 2 days shipping and 2 days office work.Since one day is dealing with a US government passport agency one has to say they also did a very good job.Thank you for saving my sanity.My highest recommendation.
Service provided was as promised. The people I dealt with professional and courteous. My husband and I submitted our passports in one envelope and the company gave us a refund of one USP shipping without us having to ask. 10 years from now when it's time to renew my passport I would definitely use Rushmypassport again.
From the time that I got everything to fedex on a sat. The next thurs I received my new passport and I had paid for the 5-7 business day service. The agents were more than helpful and assisted me with every step to get it done right and fast. So much better than waiting the 3-5 weeks expedited with reg us govt services... this takes the hassle and waiting out. Will always use this service along with my family.
Rushmypassport was everything they promised and more! Throughout the process they responded to my phone inquires, text messages and even to my Facebook message in a timely, professional and friendly manner. My passports were delivered well within the promised time window. I don't think I could have gotten our damaged passports replaced without this service. Now it's off to Ireland with no delays to our travel plans.
We found out at the last minute that my passport was expired! We have been looking forward to this Western Caribbean cruise and needed my passport asap! I found Rush My Passport through a search engine and after some research and investigation, I said a prayer and gave them a try. They actually ended up being even faster than expected. They were so fast, I could have waited a whole more week before using them...but that would have really been cutting it close! Thanks Rush My Passport!
I paid a premium for a 24 hr rushed passport and received my passport on time. I felt well informed and guided through the whole process. Advice to new users would be, ensure you call the support center with any and all questions when preparing your application and docs.
I was particularly fascinated when I called and informed them that my documents were all set to be sent and I spoke to a very courteous Passport Specialist Tamara who reviewed each document with me and answered all questions. I ordered a 10 to 12 day passport renewal processing, but I received my passport in 6 days! I am so beyond impressed of how they handled my request from the very beginning to the time I received my passports (Yes, the old and the new). I was given updates via email and text messages each time a step was completed which made me so at ease with the whole process. I am floored with how professional, Flash-Gordon quick and helpful Rushmypassport's Customer Service Representatives are. Thank you so very much for your outstanding service! Keep up the amazing work! Undeniably, I am recommending this company to everyone I know!
Spot On! Worth the extra dollars to expedite passport processing when you're in a "pickle" like I was. Easy access to customer service throughout and your passport is handed to you at the door! 5 Star Rating!
Mr. James Rosier was right on the spot letting me know that the passport photo had been rejected & then making sure we stayed on schedule. The service was every bit as promised. Thank you very much!
This service is so efficient and organized. The communication is great, and you are regularly updated as to the status of your passport. They take the confusion out of the process. I had a great agent, Bill Hess, who walked me through my application efficiently and clearly. No need to read all the fine print. He gave me confidence that I had not made mistakes, and my application would be approved. There is no room for error when you need this service, and they are very careful. Passport was delivered as promised! Thank you so much
Bill Hess and Kyle Stewart were extremely thorough, patient, and helpful throughout the process of gathering my documents. It was a pleasure and a treat to use this service. My passports arrived right on time as promised.
This firm offers a pleasant and convenient experience with superior service and results. It was nice to deal with a company whose performance exceeds their promises! I would recommend them without hesitation.
Short wait time when I called... Delivered great service...Never thought I was left out of communication loop...Wish the federal government would hire your people from sales to technical to callers! Great job...
Results as advertised! I needed a first time passport very quickly. The process was easy to follow and my case manager, Ben Figueroa, was very helpful. I would definitely use RushMyPassport.com again.
I normally don't take the time to fill out reviews like this, but decided to make an exception in this case. You took what was shaping up to be a very stressful situation and made everything as simple as it could possibly be.
The people I spoke with were everything you could ask for as a customer interface, and my passport even arrived a few days earlier than expected, which was a nice bonus.
Thank you!
We were in "panic" state when we found out my husbands passport expired and we were leaving for our vacation in 5 days. We contacted "rushmypassport.com" immediately and they quickly informed us that this could be taken care of in time if we followed their exact instructions. An agent literally guided me through the entire process and, as promised, we received our passport in 4 days. You guys rock!
Truly helped me out of a big jamb with just days of needing this passport.
No waiting when calling with questions, polite and friendly svc, communicated every step of the way and as far as I'm concerned a real class pulled off by a good group of people.
Thank You,
Tim Frye
Easy. Painless. Quick. I was worried about an upcoming mission trip to Haiti being as I realized that my passport expired 5 months and 20 days after my trip starts too late to do the standard renewal process. Received my passport in plenty of time.
I was in need of a passport as mine had gotten lost recently and RushMyPassport was more than helpful in guiding me on how to get a new one! I received mine not even a week later from ordering it and am so happy with the customer service reps I had talked to. Definitely would recommend this agency!
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- West Palm Beach, FL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members