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How would you rate Ross?
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Georgia
6 reviews
58 helpful votes
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Love going to Ross. Always find something I need, want, have to have. Great prices! If I have a return with my receipt, even if it is over 30 days, They either give me my money back or store credit. Love this place!

Date of experience: May 17, 2018
California
6 reviews
7 helpful votes
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This is my Go-to store when I am caught off guard with a reason to be dressed up and I don't have that special dress to set the pace. I'm a 2XL gal so no many styles will fit me and I can't me to find my fit in these stores, imagine my delight. Yup dresses, skirts, tops and pants

Date of experience: March 21, 2016
California
10 reviews
12 helpful votes
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Real bargains
March 12, 2016

Ross has great bargains if you can find what you want. I go in and look around to see what might be something I would like. It is not a place to look for a specific size or item, but if you are willing to take pot-luck some great things can be had at a low price.

Date of experience: March 11, 2016
Tennessee
4 reviews
13 helpful votes
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I purchased a dress at Ross and wrote a check but when I checked my bank account I noticed that 2 electronic transfers were deducted. I called the customer service line where the agent proceeded to find my transaction and get it reversed and she also apologized to me for the inconvenience! I will continue to shop at Ross

Date of experience: May 8, 2019
North Carolina
1 review
7 helpful votes
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Great
November 3, 2019

Great store, great savings and friendly staff. I've been shopping at ross as a south african for the past 8 years and I've never been disappointed. Whether it was for active wear cocktail dresses or the most fabulous events I shop at ross and am always happy

Date of experience: November 2, 2019
California
2 reviews
5 helpful votes
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The women with the name Vivian is the reason I am reluctant to visit this store. She is very unfriendly and hostile.she also discriminates against white people and very rude. I actually like this store more than others and it's location is good for me to visit but I dread going there because of her.Now she is upfront greeting people but doesn't greet us.

Date of experience: May 28, 2023
Utah
2 reviews
1 helpful vote
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I recently shopped at the Ross Dress for Less in St. George, UT. I was having trouble locating an item and the Assistant Manager, Bethany Delafore (I may have spelled her last name incorrectly), was extremely helpful and went above and beyond to help me. I will be forever grateful! I love Ross and love the service I received from Bethany and the St. George store and will definitely continue being one of your best customers!

Thank you!

Kim S.

Date of experience: June 24, 2021
Florida
1 review
0 helpful votes
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Great Finds
September 14, 2021

I recently shopped at Ross, my husband we always find great finds for kitchen and home decor for very reasonable price. I love this store. We never leave emptyc-handed. I would recommend visiting Ross and save money without payer mall retail prices.

Date of experience: September 12, 2021
Oregon
4 reviews
15 helpful votes
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I love to shop at Ross!
January 13, 2015

I love to shop at Ross! If you have not been there, you must give it a chance. They have your favorite brands and for sooo cheap! If you live in a large city... I've noticed they can get a little out of control... but in smaller towns it is great.

Date of experience: January 13, 2015
Wisconsin
1 review
0 helpful votes
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I was there to shop because I recently open my credit card for Ross so they send me a 10 percent off to use the manger did not want to put my coupon through she made me call customer service card had them ask her to put it through it has not been use and she say ok and all hang up at then end she say no it's been used can't process it intop of that the cashier gave me 10 percent off for shoes been dirty so she cancel that also say no we don't give nothing for shoes being dirty I was very upset she was very rude didn't give me the 10 percent off from the shoes joether 10 from them being dirty she should be fired for how rude she was to me I felt really embarrassed not going there anymore to that location very unprofessional of her

Date of experience: January 16, 2024
Alabama
6 reviews
9 helpful votes
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In need of a new image
December 5, 2017

Ross is my least favorite retailer. Its not because of a lack of deals, its because every store Ive visited from California to Alabama has a thrifty image. If I wanted to shop at a thrift store, Id go to a thrift store. The shopping experience here is dull and outdated. Ill probably only shop here if someone else wants to go.

Date of experience: December 4, 2017
Texas
1 review
1 helpful vote
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Return policy
January 7, 2022

I went to Ross at lakeline austin the cashier & manager were so rude that you don't have receipt we can give store credit we can't look up your credit card when I bought my bottom pant in December for 7.99 $ they said we have holiday extended until January 24th now with tag of 7.99$ they are saying we can give you 49cents how one denim pant will be 49 cents I will make sure nobody in my group will go Ross so cheap people are working. I left store without buying any stuff.

Date of experience: January 6, 2022
California
16 reviews
12 helpful votes
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Great discount store
December 28, 2015

Usually a mess in the store, but if you can take time to look closely for what you are looking for you will find a good deal. They sell the same stuff Macey's sells if you just look hard for it. If you see something you like or need chances are you will not find it again there! Fun if you have the time to scour the store.

Date of experience: December 28, 2015
New York
2 reviews
0 helpful votes
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Great store
June 10, 2022

I lived in Colorado awhile back and I discovered Ross clothing store. I loved it. Amazing merchandise, great prices.
I am just disappointed that you are not able to order on line. I moved back to New York (adirondacks) upstate and the closest store to me is PA. I would shop online but there isn't any on line stores I hope to see them on line soon.

Date of experience: June 9, 2022
South Carolina
1 review
5 helpful votes
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If I had 10 employee's like her, I would BE RICH.
As a cashier, she was fast and efficient and knew her store.
Asked her a couple question's about hat's and she sold me a hat too.
Keep this lady as she is clearly an asset for Ross stores.

Date of experience: June 2, 2023
New Mexico
1 review
0 helpful votes
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Roo ladies pperfume
November 29, 2022

Purchase a bottle of white diamond perfumed
Once got it home and tried it was awful
Tried to return it back to store, Ross would not refund it with reciept, Ross must not understand profit and loss in retail. This was not right. My last shopping experience with Ross. They suck, guess they needed my 30.00 more than I did

Date of experience: November 29, 2022
Florida
1 review
0 helpful votes
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Rude Personnel
August 26, 2022

Ross Located at 1375 SE 17th St, Fort Lauderdale, FL *******. An associate was rude and harass me while I was shopping there. I ask for the Manager and some other person name Nikky, according to the badge, came and was very rude as well. When asked if she was the manager she pretend to be offended and was yelling at me and my wife all over the place. This place is outrageous, be aware.

Date of experience: August 25, 2022
California
18 reviews
23 helpful votes
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Ross has changed
July 28, 2015

I used to love Ross. Then I moved to California and went to one. I was never really able to tell who they were catering to. A new mini store moved into the neighborhood mall and I bought a lotion dispenser for my new bathroom, as well as a soap dish. I put lotion in the dispenser and used it the next morning. The lotion came out green - it was white when I put it in. I returned the dispenser with the green lotion in it. That's when I bought a ceramic soap dish that appeared to have been properly fired. When I went to clean the new shower and the shelf upon which the soap dish sat, I saw that the paint from the soap dish had leached onto the stone in the shower and stained it green. I was horrified. The SOAP DISH was not sealed. It was not meant to get wet? This time I just threw it away. No more Ross. Oh, it will shock no one to learn that both products were made in China. Perhaps I should just be happy they didn't give me cancer.

Date of experience: July 27, 2015
Texas
1 review
0 helpful votes
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The worst store
December 4, 2023

Ross is the worst store ever bad customer service they would not let us through when it was one minute left she would not let us through they made us walk the whole building from Ross to h and m.

Date of experience: December 3, 2023
Colorado
1 review
6 helpful votes
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Just came out of Rosses in Lawton Oklahoma they were so unfriendly just took my money and handed me my change not thank you, a smile or nothing and I said thank you for shopping at Rosses when they are so unfriendly it makes me not even want to go back in. Would rather go in a store and pay more for what I want, and be Treated like they appreciate me in their Store. I mean not a hello or anything

Date of experience: March 5, 2017

Overview

Ross has a rating of 2.3 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Ross ranks 10th among Department Store sites.

service
43
value
37
shipping
18
returns
28
quality
36
+18