02/22/2024
Hi
My name is Shafiullah Khatri I have permanent disability I lives in California I am visiting now Sugar land Texas I am using wheel chair scooter for my mobility.
On 02/22/2024 I went to your store in Sugar Land for shopping I was surprised to enter in your store there is not accessible door your entrance door is manual which I need to open my self I purchased few items in your store there is one counter which has disabled sign to access people with disabilities so I went to that counter but the cashier of that counter even she had n other customer when I had requested er please attend me for payment but she refused me and she said from que when I asked her that counter shows to access for people with disabilities he said sorry go to que when your number will come than you can pay I had trolly and I need to manage my scooter too it was very hard for me to handle trolly and my scooter.
I asked from the store Manager but he was very rude and said to me we can only attend by que when I indicated him there is wheel chair sign at counter then why you not attending me but he refused me very rudely and they were laughing on me.
This is my humble request and complaint to you kindly make your entrance door automatic or at least with push button so people with disabilities can enter independently and enjoy shopping.
Kindly educate your staff regarding dealing with people with disabilities so they can pay as earlier as possible and other people who are in que will not get disturbed,
Regards with thanks
The details of my visit at your store are as follows:
Ross
Sugar Land Texas *******
Receipt number
0353-03-9938-4053-3
Tender Detail #:1-01-0-10-*******
Date: 02/22/2024 5:46:33PM
Shafiullah Khatri
1415 Broadway #206
Alameda CA 94*******075

Tania had no customers. Other customers where in line with another register. We requested a price check because the price was missing. She told us for@ 2 minutes to get in line for another register to get a price check because she was busy with (no) customers in line. She eventually called her supervisor over to do the price check after publicly denying us service with a stare down. Tania stated that it would take her too much time to help us because she has to log in to the system to do a price check and that there are other customers waiting. ( Mostly Mexican or Latinos). When we left, she still did not have any customers. The whole place is Mexican or Latino hired and there is no diversity except my family as customers where we were stared down and looked down upon. We were publicly dishonored and refused service at first. We felt there were racist agendas, & very poor customer service. In the end when I suggested Tania work on improving her customer service, she loudly replied that her supervisor said she supported her actions and that she was in the right -(for denying us Customer service, and that for price checks one has to get in the back of a line for another register in order to have service with some one else, and for the stare down.) ——Tania represent Ross ——
For public arguing, denying service, and being racist. The look on your face at my family explained everything. The supervisor ended up helping us after we asked other customers in a different line that Tania wanted us in- if we could please get service, and if that would be ok. The supervisor according to Tania, still supports workers actions (of this type of disrespect, lack of common courtisy, treated differently based on race.) This is the 2nd time to this store and the second time being treated poorly. **If You are military or veteran, do not even bother coming here. They do not like diversity of customers, even when hiring. **Location: Round Lake Beach, IL. **P.S Thanks Ross for the stare down and lack of professional customer service. Vets: stay away unless you want to be triggered. We fought for our county and this store repays us by disrespect and justifies their actions to mistreat others. We were never apologized to for being maltreated.Ross: you may need price check station/s; It is too much work for cashiers to handle a price check even with no customers.

We let Tania and her supervisor know that if we decided to buy it, we would go in another line (because we were declined service, and to go to Another register where Tania is not working) According to Tania, this treatment is store policy and supervisor policy to treat customers in this manner. The only reason why we finally got service is because we refused to leave until we recieved service. **Do not even bother coming here. ** Especially if the policy on customer service and racism does not change, lack of diversity required by law. This location is for Latinos and Mexicans only- Just look around. Tania demands this treatment and considers it fair treatment.Solution: Boycott Ross.

I JUSTLOVE it!

I GOT A VERY NICE DRESS FROM YOU

Not bad

Ok

Great prices good quality love them

I like to get odds and ends here

Best place to shop at

Some decent finds here. Won't empty your wallet.