business logo of Ross-Simons

Ross-SimonsReviews 13,389

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
grey star
grey star
grey star
grey star
grey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,393
shipping
50
quality
11,849
This company responds to reviews on average within 2 days

Instant Feedback

62,160 reviews

We monitor reviews for authenticity

New Hampshire
1 review
0 helpful votes
Follow Sue L.
Unfollow Sue L.
Send Message
Share Review
Report Review

I always check out RS for special gifts. I've been using Ross-Simons for 30+ years.

Date of experience: May 16, 2022
Pennsylvania
1 review
0 helpful votes
Follow Sandra P.
Unfollow Sandra P.
Send Message
Share Review
Report Review

Beautiful!
May 17, 2022

I love everything I have received from Ross Simons! I have been a customer for over 20 years!

Date of experience: May 16, 2022
North Carolina
1 review
0 helpful votes
Follow Elizabeth G.
Unfollow Elizabeth G.
Send Message
Share Review
Report Review

Thanks for having just what my heart was set on! I will enjoy wearing it!

Date of experience: May 16, 2022
Maryland
1 review
0 helpful votes
Follow Diane J.
Unfollow Diane J.
Send Message
Share Review
Report Review

Excellence
May 17, 2022

Easy shopping and amazing selection of stylish items.

Date of experience: May 16, 2022
South Carolina
1 review
0 helpful votes
Follow Robert L.
Unfollow Robert L.
Send Message
Share Review
Report Review

Emerald and pearl necklace and earrings
June 16, 2022
Updated review

The stone in the necklace was not close to the color of the of the emerald in earrings.
Going to try and return the necklace.

Date of experience: May 16, 2022

Good website
May 9, 2022
Previous review

Good website

Date of experience: May 9, 2022
Texas
1 review
0 helpful votes
Follow STEPHANIE Q.
Unfollow STEPHANIE Q.
Send Message
Share Review
Report Review

Angel necklace
May 16, 2022

Ross Simons has nice jewelry at reasonable prices. The angel and pearl necklace is beautiful and will be a nice birthday present for my mother.

Date of experience: May 16, 2022
California
1 review
0 helpful votes
Follow Pooh M.
Unfollow Pooh M.
Send Message
Share Review
Report Review

N/A
May 16, 2022

There is nothing to describe. I do not want to write a review

Date of experience: May 16, 2022
Rhode Island
1 review
0 helpful votes
Follow Iris R.
Unfollow Iris R.
Send Message
Share Review
Report Review

DONT DO IT
June 15, 2022

Broke w/in an hr of wearing it. Will send back. Look down to admire it, and it was gone. Good thing I was in my house or else I wldnt be able to send the piece of junk bk to get my money back.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2022
Barbara J. — Ross-Simons Rep
over a year old

This is not normal, nor the experience we want for our customers. Our representative is calling to assist.

California
1 review
0 helpful votes
Follow karen U.
Unfollow karen U.
Send Message
Share Review
Report Review

Another satisfied customer!
May 16, 2022

My bangle is beautiful. It fits perfectly after measuring with the tool provided.

Date of experience: May 16, 2022
Utah
1 review
0 helpful votes
Follow Sherrie Q.
Unfollow Sherrie Q.
Send Message
Share Review
Report Review

Everything was great
May 16, 2022

Saw on Facebook and liked the looks and quality of the items I saw and the order was quick and easy

Date of experience: May 16, 2022
Michigan
1 review
0 helpful votes
Follow Alicia U.
Unfollow Alicia U.
Send Message
Share Review
Report Review

Your shipping policy
May 16, 2022

Please stop sending jewelry through the U S Mail! My package was jammed in my mailbox and was not delivered securely. Anyone could have taken it! Luckily my neighbor spotted it before it could be stolen. I have a horrible mailman who doesn't care how he delivers packages. I'd rather pay more to have items shipped FedEx or UPS.

Date of experience: May 16, 2022
Missouri
1 review
0 helpful votes
Follow Judith L.
Unfollow Judith L.
Send Message
Share Review
Report Review

Very SATISFIED
May 16, 2022

Easy to use site. Quick, easy delivery!
The necklaces we ordered were exactly for what we were looking!

Date of experience: May 16, 2022
Virginia
1 review
0 helpful votes
Follow CATHY H.
Unfollow CATHY H.
Send Message
Share Review
Report Review

Delivered as promise
May 16, 2022

Great selection and good prices. Like the different styles and designs to chose from.

Date of experience: May 16, 2022
California
2 reviews
0 helpful votes
Follow alexandre H.
Unfollow alexandre H.
Send Message
Share Review
Report Review

Nice, quality products!
May 16, 2022

Huge selection, easy to navigate! Great site and products!

Date of experience: May 16, 2022
North Carolina
1 review
0 helpful votes
Follow JOYCE H.
Unfollow JOYCE H.
Send Message
Share Review
Report Review

Never Again
May 16, 2022

I have ordered many, many items from Ross-Simons in the past. This will, however, be my last order. I ordered two pair of earrings. One pair was the Tree-of-Life earrings. They arrived without the little rubberized backings. When I called customer service and explained that without these backings I would be in danger of losing the earrings because I am on the phone quite often at work and they tend to back out of my ear and hit the floor. I was told that she wasn't sure why they arrived without them. I was welcome to send them back, and see if a second pair might have the backings, or I was welcome to spend an additional $39.00 to purchase two pair of backings. This was certainly not the answer that I wanted to hear. What would have been the harm in putting two little rubberized backings in a small envelope and sending me a pair? I will go to my local jewelry store where they will be glad to provide me with backings.

Date of experience: May 16, 2022
Michigan
2 reviews
0 helpful votes
Follow Denise L.
Unfollow Denise L.
Send Message
Share Review
Report Review

Excellent service
May 16, 2022

Beautiful items, quick check out. Very pleased. Will continue to order in the future. Lots of compliments on necklace & matching earrings.

Date of experience: May 16, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Sherida T.
Unfollow Sherida T.
Send Message
Share Review
Report Review

Great sales!
May 16, 2022

Great deals that are irresistible to ignore. Amazing experience.

Date of experience: May 16, 2022
District of Columbia
1 review
0 helpful votes
Follow Shirley K.
Unfollow Shirley K.
Send Message
Share Review
Report Review

Pendant
May 16, 2022

It's quick and easy, and came really fast. In past experiences, though, I have noticed that, with rings, the stones tend to fall out after a while.

Date of experience: May 16, 2022
Texas
1 review
0 helpful votes
Follow SANDI D.
Unfollow SANDI D.
Send Message
Share Review
Report Review

Good experience, as always
May 16, 2022

I've been a Ross-Simons customer for many, many years. Always pleased with the price & quality.

Date of experience: May 16, 2022
Florida
1 review
0 helpful votes
Follow Dana W.
Unfollow Dana W.
Send Message
Share Review
Report Review

Bracelet
May 16, 2022

Extremely satisfied. Order came before Mothers Day.

Date of experience: May 16, 2022