business logo of Ross-Simons

Ross-SimonsReviews 13,392

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,393
shipping
50
quality
11,852
This company responds to reviews on average within 2 days

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62,163 reviews

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Connecticut
1 review
0 helpful votes
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Silver snake
May 18, 2022

I ordered the necklace for mothers day and it arrived very quickly. I have the gold and silver one as well.

Date of experience: May 18, 2022
Kentucky
1 review
0 helpful votes
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Excellent
May 18, 2022

Nice items and very pretty. Fast and good quality for the price.

Date of experience: May 17, 2022
California
1 review
1 helpful vote
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Went online. Found the ones I wanted and purchased them.

Date of experience: May 17, 2022
Georgia
1 review
0 helpful votes
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Great bracelets
May 18, 2022

I'm very happy with my 3 bracelets. They shine so much and are very comfortable.

Date of experience: May 17, 2022
Tennessee
1 review
0 helpful votes
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Item damaged
June 17, 2022

Mother of pearl shell glued on crooked. Super mad. Shocked QA missed this or a jeweler just let it go like that.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2022
Barbara J. — Ross-Simons Rep
over a year old

We apologize and agree that the piece should not have shipped with flaws. We have notified our Quality Team to ensure this is not an issue going forward.

Texas
1 review
0 helpful votes
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Disappointed
May 18, 2022

I like the earrings. However i think the photo of the ring is deceptive. Small, and barely make out any blue stones.

Date of experience: May 17, 2022
New York
3 reviews
1 helpful vote
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Very happy!
May 18, 2022

Was looking for a sterling silver bracelet to replace one I bought from a local jewelry store that got irreparably stretched. Was so pleased to find almost an exact replica on R-S and the price was great. Love it and wear it everyday.

Date of experience: May 17, 2022
Rhode Island
2 reviews
0 helpful votes
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Gift shopping
May 17, 2022

Ordering online was pretty easy & self-explanatory. This was a gift, though, & although I filled out a "gift card" the recipient seems not to have gotten it.

Date of experience: May 17, 2022
Arizona
1 review
0 helpful votes
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Beautiful bracelet
May 17, 2022

No problems other than a long delivery time which had not happened with previous orders. Hi

Date of experience: May 17, 2022
North Carolina
1 review
0 helpful votes
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Very Pleased
May 17, 2022

Shipping was fast and the jewelry well protected. They arrived quickly.
I'm very pleased with my new earrings. They are small enough to wear every day, but large enough to be obvious. The style is a classic oval hoop with delicate, high relief beading. The main wonderful feature is that while they are substantial in appearance they are still very, very lightweight. This is important to me; I've purchased solid gold and gold vermeil in the past but found the straight metal too weighty, dragging my earlobes down and overstretching the piercing holes. These resin-cored versions are feather light and perfect.

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Happy
May 17, 2022
Updated review

I love my ring. I looked at it on line for a couple of months and finally ordered it.

Date of experience: May 17, 2022

So far so good
May 10, 2022
Previous review

So far so good.

Date of experience: May 10, 2022
South Carolina
2 reviews
0 helpful votes
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Thanks
May 17, 2022

I'm happy. I will continue to shop at Ross-Simons.

Date of experience: May 17, 2022
Rhode Island
1 review
0 helpful votes
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While the stones are a bit darker than those shown online, this sweet little band is a perfect complement to by sapphire and diamond engagement ring and my simple band.

Date of experience: May 17, 2022
Illinois
1 review
0 helpful votes
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Smashing success
May 17, 2022

We were very satisfied with our experience with Ross-Simons. The Waterford watch arrived on schedule, a wonderful timepiece to adorn our living room.

Date of experience: May 17, 2022
Ohio
1 review
0 helpful votes
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Have been looking for a Necklace like this in the Sterling Have always been Pleased with the Service

Date of experience: May 17, 2022
Rhode Island
1 review
0 helpful votes
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Nice necklaces
May 17, 2022

Ordered two necklaces for summer. One had coral stones and a pearl and was a little skimpy. The other had a gold shell pendant with topaz accents atop the shell and a pearl tucked into the shell and is very lovely.

Date of experience: May 17, 2022
Louisiana
1 review
0 helpful votes
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Beautiful items
May 17, 2022

Love the jewelry AND the prices! My second purchase from Ross-Simmons, and it surely will not be the last.

Date of experience: May 17, 2022
Michigan
1 review
0 helpful votes
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Great so far as previous purchases have been. Very consistent.

Date of experience: May 17, 2022
Rhode Island
2 reviews
0 helpful votes
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Very Nice
May 17, 2022

Shopping is easy and I received my items very quickly. Thank you.

Date of experience: May 17, 2022
Texas
1 review
0 helpful votes
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Just what I wanted
May 17, 2022

Easy ordering, came in a timely fashion, & I'm happy

Date of experience: May 17, 2022