business logo of Ross-Simons

Ross-SimonsReviews 13,430

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,399
shipping
50
quality
11,893
This company responds to reviews on average within 2 days

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62,303 reviews

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Nevada
1 review
0 helpful votes
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Anklet
May 26, 2022
Updated review

It is pretty but too small for me. I will gift it to family member.

Date of experience: May 26, 2022

It was good
May 19, 2022
Previous review

It was good

Date of experience: May 19, 2022
Georgia
1 review
0 helpful votes
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Nice look
May 26, 2022

The ring looked great. Fits perfectly on my middle finger. I will start wearing it regularly in later July.

Date of experience: May 26, 2022
Tennessee
1 review
0 helpful votes
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Always a pleasure to deal with.
May 26, 2022

I've ordered several items from Ross-Simons and I have not been disappointed. Quick shipping and so far, all of my items have been of very good quality and value.

Date of experience: May 26, 2022
Utah
1 review
0 helpful votes
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Return Buyer.
May 26, 2022

Love the merchandise and selection along with reasonable prices. I've never been disappointed.

Date of experience: May 26, 2022
New Jersey
1 review
0 helpful votes
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Rings
May 26, 2022

I ordered the ring set and it came really fast! I Love them! Thank you!

Date of experience: May 26, 2022
West Virginia
1 review
0 helpful votes
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Bracelet Gift
May 26, 2022

Ordered one of these bracelets as a gift not disappointed.

Date of experience: May 26, 2022
Texas
1 review
0 helpful votes
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*
May 26, 2022

***************************************************************************

Date of experience: May 26, 2022
Florida
2 reviews
0 helpful votes
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Bracelet from Ross + Simons
May 26, 2022

Easy to order. Nice item at good price. Fast delivery. Good communication/

Date of experience: May 26, 2022
New York
1 review
0 helpful votes
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Salesperson was very helpful in returning earings I was not happy with them. They were very hard to close

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 26, 2022
Barbara J. Ross-Simons Rep
over a year old

Our customer service team assisted with the return setup. We understand these earrings did not work for you and hope you find the perfect pair.

Connecticut
2 reviews
0 helpful votes
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Jade bracelet
May 26, 2022

Needed help from customer service. Service was impeccable.

Date of experience: May 26, 2022
Georgia
2 reviews
0 helpful votes
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Gold Chain Order
May 26, 2022

Fast and easy! The chain I ordered was disappointing, much smaller than I envisioned vs. how it was pictured!

Date of experience: May 26, 2022
Pennsylvania
1 review
0 helpful votes
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Great
May 26, 2022

Very easy and satisfied all around with my experience

Date of experience: May 26, 2022
Florida
1 review
0 helpful votes
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Silver Mens Bracelet
May 26, 2022

The bracelet is light in weight and was not represented well in the picture.

Date of experience: May 26, 2022
Oregon
1 review
0 helpful votes
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Love these
May 26, 2022

It's so quick and easy to buy quality jewelry online…. Just press a button and it's all mine. I ordered all three rings: Sapphire for my birthstone, Ruby for my guy's birthstone, and Emerald for Saint Patrick. They are beautiful stacked together, or individually to wear with my engagement ring.

Date of experience: May 25, 2022
California
1 review
0 helpful votes
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Good service/ it was a gift
May 26, 2022

The shopping is great. I had a heck of a time paying with my credit card. I kept getting tossed back to the credit card screen. I could not put spaces in for the phone number

Date of experience: May 25, 2022
Florida
1 review
0 helpful votes
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Great quality and good service
May 26, 2022

My bracelet was delivered faster than expected and it looks so glamorous as shown in the picture

Date of experience: May 25, 2022
Maryland
2 reviews
0 helpful votes
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I returned the earrings look larger on the site. The picture showed the earrings hanging below the model on your site. That wasn't true when I received them, very small and didn't even hang below my earlobe.

Date of experience: May 25, 2022
California
1 review
0 helpful votes
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Love their jewelry
May 26, 2022

Really easy to navigate and love the jewelry here!

Date of experience: May 25, 2022
Illinois
1 review
0 helpful votes
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Nice Turquoise and Lapis Cuts
May 26, 2022

Earrings are nicely cut stones in daisy type formation set in soft gold setting. The earrings are comfortable to wear and bright colored against each other!

Date of experience: May 25, 2022
Alabama
1 review
0 helpful votes
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White gold locket
May 25, 2022

Ordered for graduation gift for granddaughter. Came on time and price/value was excellent. Service met all expectations.

Date of experience: May 25, 2022