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Ross-SimonsReviews 13,537

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,402
shipping
50
quality
12,005
This company responds to reviews on average within 2 days

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62,663 reviews

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Washington
1 review
0 helpful votes
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Ccat Charm ring
June 10, 2022

I was very excited to get this ring and it is really adorable.

Date of experience: June 9, 2022
Florida
1 review
0 helpful votes
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Great
June 10, 2022

Great Product came just as expected. The diamond was beautiful and the necklaces were delicate yesterday.

Date of experience: June 9, 2022
Washington
2 reviews
0 helpful votes
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Always happy with my purchase
June 10, 2022

Easy to shop, great jewelry and I'm a repeat customer

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Beautiful jewelry!
June 10, 2022

Very easy to order online and the product looks beautiful! Bought it as a birthday gift for my sister-in-law.

Date of experience: June 9, 2022
New York
1 review
0 helpful votes
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Disappointed
July 10, 2022

I have ordered many products from this site disappointed this time to order what was advertised as an Italian horn and when arrived several stickers indicating made in Indonesia.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 9, 2022
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn of the confusion you may of had with your purchase. In the description it states this item is an Italian horn which is referring to the design and not the origin in which the item was made. For further assistance with any questions or concerns please reach out to us at 1-800-835-0919.

California
1 review
0 helpful votes
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Cute kitty earrings
June 10, 2022

I ordered the black kitty earrings and they arrived very quickly. The size was exactly as pictured on the website.

Date of experience: June 9, 2022
Arizona
1 review
0 helpful votes
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Easy user friendly site. Kept me informed of the status of my order all along

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Product looked cheap and did not look like the picture advertised

Date of experience: June 9, 2022

Good deal today
June 2, 2022
Previous review

Good deal today

Date of experience: June 2, 2022
New York
1 review
0 helpful votes
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Another beautiful piece!
June 9, 2022

Easy navigation, Loved looking at all the Jewelry! Great pricing for quality pieces.

Date of experience: June 9, 2022
New York
1 review
0 helpful votes
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Very good
June 9, 2022

Quick and easy, the packages arrived on time and quickly

Date of experience: June 9, 2022
Maine
2 reviews
0 helpful votes
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Good job Ross-Simons
June 9, 2022

Simple to use and order and the delivery was without incident. I would order form them again.

Date of experience: June 9, 2022
New York
1 review
0 helpful votes
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Very satisfied. Thank you
June 9, 2022

Have always been very pleased with your products. Thank you.

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Lovely exchange
June 9, 2022

Unfortunately I had to return my beautiful Jewel. But the joy of working with the return customer service agent was above and beyond.
Easy peasy!
Thank you Ross-Simons for training your staff well.

Date of experience: June 9, 2022
Georgia
1 review
0 helpful votes
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Service
June 9, 2022

Excellent customer service delivery can be counted on with every order.

Date of experience: June 9, 2022
Massachusetts
1 review
0 helpful votes
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Pearl dragonfly brooch
June 9, 2022

Trying with happiness. Thank you sooo much. Its perfect and the shipping was wonderful. This is such an important piece to me (along with pearl seahorse)

Date of experience: June 9, 2022
North Carolina
1 review
0 helpful votes
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Great purchase!
June 9, 2022

Received my purchase in a timely manner. Can't wait to wear it!

Date of experience: June 9, 2022
Florida
1 review
0 helpful votes
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Beautiful, fast service
July 9, 2022

Really nice experience, good quality and good price

Date of experience: June 9, 2022
Doug D. — Ross-Simons Rep
over a year old

We love to hear from our happy customers! We want everyone to love the jewelry they receive and strive to provide great pieces for every budget.

New Jersey
2 reviews
0 helpful votes
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Very attractive
June 9, 2022

Website is easy to use and the cruet is beautiful to look at and made well.

Date of experience: June 9, 2022
North Carolina
2 reviews
0 helpful votes
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Looked pretty
June 9, 2022

I found what I thought would be a perfect statement earring. It looked and sounded from the written description that it was what I was seeking in an earring. However, in person when I received it, it was tiny. Not at all as I expected, or wanted.im returning them.

Date of experience: June 9, 2022
New York
1 review
0 helpful votes
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It is a beautiful
June 9, 2022

Very good service. I had to send something back and had a wonderful experience

Date of experience: June 9, 2022