business logo of Ross-Simons

Ross-SimonsReviews 13,537

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,402
shipping
50
quality
12,005
This company responds to reviews on average within 2 days

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62,664 reviews

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Nevada
1 review
0 helpful votes
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Whale
June 10, 2022

Not as detailed as the picture depicts - bought necklace is silver but pewter would have been better - love the chain = over all I was impressed by Ross-Simons customer service and love my new necklace - would buy from them again

Date of experience: June 10, 2022
New York
1 review
0 helpful votes
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Love it
June 10, 2022

Easy to order and fast delivery. Everything I have ordered has been superior quality. Have some good sales. Like to order from reputable stores.

Date of experience: June 10, 2022
Oklahoma
1 review
0 helpful votes
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Great Value
June 10, 2022

Thanks for those special buys and free shipping. Looking forward to replacing my broken earrings.

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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Happy Customer
June 10, 2022

The earrings are gorgeous and I will order from Ross-Simons again without hesitation. Order came quickly with nice packaging. Thank you.

Date of experience: June 10, 2022
North Carolina
1 review
0 helpful votes
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Toddler cuff earring
June 10, 2022

The earrings were a lot smaller than expected. They were a gift for my granddaughter. We are yet to try them on. I may be returning them.

Date of experience: June 10, 2022
Texas
2 reviews
0 helpful votes
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Sapphire
June 10, 2022

Easy and reasonable price. Smaller in person than picture appeared but still satisfied. Will order from you again.

Date of experience: June 10, 2022
Virginia
1 review
0 helpful votes
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Excellent place to buy jewelry!
June 10, 2022

Object purchased was much smaller than expected, so I'm returning it.

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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Same as the title it was really tiny turquoise earrings

Date of experience: June 10, 2022
New York
1 review
0 helpful votes
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10/10
June 10, 2022

Lovely site, wonderful selection and plenty of affordable items

Date of experience: June 10, 2022
Oklahoma
1 review
0 helpful votes
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Took a long time to get them, but experience was fine.

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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Easy ordering and delivery.
June 10, 2022

I am pleased with my purchase and thank you for your very user friendly website.

Date of experience: June 10, 2022
New Hampshire
1 review
0 helpful votes
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Item as described
June 10, 2022

A great experience from item discovery, to ordering, to delivery

Date of experience: June 10, 2022
Massachusetts
1 review
0 helpful votes
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A very happy wife on her birthday
June 10, 2022

The site was very easy to use. Found exactly what I was looking for. The earrings were very beautiful and my wife was very happy on her birthday

Date of experience: June 10, 2022
Virginia
2 reviews
0 helpful votes
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So-so
July 10, 2022

Not worth the price paid. Not my style. Not becoming to the face.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 10, 2022
Doug D. — Ross-Simons Rep
over a year old

We understand the earrings were not right for you, we offer many other options and would be happy to assist in finding the perfect pair for you.

Minnesota
1 review
0 helpful votes
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Recent purchase
June 10, 2022

Have always been pleased w/the quality and design of items purchased

Date of experience: June 10, 2022
Florida
3 reviews
6 helpful votes
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Nice
June 10, 2022

Although I'm keeping the bracelet it seems smaller and frailer than I had expected. I don't know how this could have been avoided but for the most part, I'm happy with the quality for its price.

Date of experience: June 10, 2022
Florida
2 reviews
0 helpful votes
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$50 coupon
June 10, 2022
Updated review

Was challenging to use coupon but thank you for your assistance

Date of experience: June 10, 2022

Was challenging
June 3, 2022
Previous review

Was challenging

Date of experience: June 2, 2022

Nice gifts
May 21, 2022
Previous review

Nice gifts

Date of experience: May 21, 2022
Florida
4 reviews
0 helpful votes
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I need three boxes, one for each item. There is no where to check to make sure that is what I get. I received lovely packaging with each item. Thank you

Date of experience: June 10, 2022
Maryland
1 review
0 helpful votes
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Great experience
June 10, 2022

Very prompt delivery. Beautiful product. Completely satisfied.

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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GOLD SMALL SQUARE EARRING STUDS
June 10, 2022

The earrings are much thinner than what I expected for $80+.

Date of experience: June 9, 2022