business logo of Ross-Simons

Ross-SimonsReviews 13,360

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
grey star
grey star
grey star
grey star
grey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,391
shipping
50
quality
11,820
This company responds to reviews on average within 2 days

Instant Feedback

62,031 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Deidre I.
Unfollow Deidre I.
Send Message
Share Review
Report Review

Beautiful
August 13, 2022

Great experience easy shopping received quickly and the bracelet is beautiful

Date of experience: August 12, 2022
Kansas
1 review
1 helpful vote
Follow THOMAS R.
Unfollow THOMAS R.
Send Message
Share Review
Report Review

Early Christmas Shopping
August 12, 2022

I'm already getting some stocking stuffers. The necklace I bought from Ross-Simons is very elegant. It will make the perfect gift.

Date of experience: August 12, 2022
New York
1 review
0 helpful votes
Follow Susy U.
Unfollow Susy U.
Send Message
Share Review
Report Review

Beautiful and one of a kind
August 12, 2022

It was easy to navigate the online app. The product was purchased as a birthday gift for my granddaughter and she loved it.

Date of experience: August 12, 2022
Georgia
1 review
0 helpful votes
Follow Lisa W.
Unfollow Lisa W.
Send Message
Share Review
Report Review

Great Items
August 12, 2022

Very happy with Purchases. Items as described. I am very pleased with Ross-Simons

Date of experience: August 12, 2022
Texas
1 review
1 helpful vote
Follow Barbara I.
Unfollow Barbara I.
Send Message
Share Review
Report Review

Morganite Ring
August 12, 2022

Pictures of Morganite provided by Ross-Simons showed a very nice pink stone. When I received the ring I ordered, the Morganite stones in it were almost white -- and a dirty white at that. Was not pleased that the advertised ring looked so different from the actual ring I received.

Date of experience: August 12, 2022
California
1 review
6 helpful votes
Follow Terry A.
Unfollow Terry A.
Send Message
Share Review
Report Review

Not good
September 11, 2022

Good for a child but not a wife. Pictures are very deceiving.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 12, 2022
Barbara J. Ross-Simons Rep
over a year old

We understand the necklace was smaller than expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. Returns are easy to set up online.

Illinois
1 review
2 helpful votes
Follow Doreen S.
Unfollow Doreen S.
Send Message
Share Review
Report Review

Nice Jewelry
August 12, 2022

I ordered a gold jade necklace with butterflies and a 3 strand gold plated anklet. Both items were very nice and great for the price point. I also liked the packaging. I'll definitely be shopping with Ross-Simons again!

Date of experience: August 12, 2022
Texas
1 review
0 helpful votes
Follow Cynthia M.
Unfollow Cynthia M.
Send Message
Share Review
Report Review

Thank you
August 12, 2022

Thank you for the easy process in ordering... the result was a stunning bracelet.

Thank you,
Cynthia Fisher

Date of experience: August 11, 2022
New Jersey
1 review
1 helpful vote
Follow Joseph G.
Unfollow Joseph G.
Send Message
Share Review
Report Review

Packaging
August 11, 2022

I would like to see a nicer-looking box with the earrings, I have bought many earrings and never have seen them packaged in a bag. The packaging makes the gift look better.

Date of experience: August 11, 2022
Maryland
2 reviews
0 helpful votes
Follow Charmaine X.
Unfollow Charmaine X.
Send Message
Share Review
Report Review

Easy to order on the site and the jewelry comes very quickly.

Date of experience: August 11, 2022
Louisiana
1 review
1 helpful vote
Follow Ann I.
Unfollow Ann I.
Send Message
Share Review
Report Review

Bracelet
August 11, 2022

The bracelet was great looking and very delicate…. So delicate that it broke on the second day that I wore it…

Date of experience: August 11, 2022
California
2 reviews
0 helpful votes
Follow Joan K.
Unfollow Joan K.
Send Message
Share Review
Report Review

Very Blue
August 11, 2022

Great color between periwinkle and sky blue
Silver work not great but adequate for costume jewelry. Not fine jewelry

Date of experience: August 11, 2022
Colorado
1 review
0 helpful votes
Follow Diane Z.
Unfollow Diane Z.
Send Message
Share Review
Report Review

No review
August 11, 2022

I do not write reviews ever ever ever ever ever ever

Date of experience: August 11, 2022
Illinois
1 review
0 helpful votes
Follow Myrna O.
Unfollow Myrna O.
Send Message
Share Review
Report Review

Gorgeous ring!
August 11, 2022

I am absolutely delighted with this beautiful Italian 5.50 Carat Garnet Ring in 18kt Gold Over Sterling wide band! It's even prettier "in person" than pictured at the website. I love it!

Date of experience: August 11, 2022
New York
1 review
2 helpful votes
Follow Lori U.
Unfollow Lori U.
Send Message
Share Review
Report Review

Quality & service
August 11, 2022

This is not my first purchase, and I am very happy with the quality of the merchandise and the quick service/shipping, will purchase from them again.

Date of experience: August 11, 2022
Massachusetts
3 reviews
2 helpful votes
Follow DEBORAH G.
Unfollow DEBORAH G.
Send Message
Share Review
Report Review

Ross-Simons Jewelry
August 11, 2022

I have been a customer for over 40 years. Being from RI, I know first hand the quality, style and integrity of Ross-Simons.

Date of experience: August 11, 2022
Maryland
1 review
0 helpful votes
Follow DIANE K.
Unfollow DIANE K.
Send Message
Share Review
Report Review

Nice
August 11, 2022

Timely delivery. Nice anklet. Looks like diamonds fits perfectly.

Date of experience: August 11, 2022
Florida
1 review
0 helpful votes
Follow Lori H.
Unfollow Lori H.
Send Message
Share Review
Report Review

Our daughter is going to Love her gift! We can't wait to give her the necklace for her birthday! It is perfect!

Date of experience: August 11, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Colleen Y.
Unfollow Colleen Y.
Send Message
Share Review
Report Review

Excellent
August 10, 2022

Beautiful earrings - I got a pair for my mother as well.

Date of experience: August 10, 2022
Ohio
2 reviews
2 helpful votes
Follow Sandra L.
Unfollow Sandra L.
Send Message
Share Review
Report Review

Lacks quality for price
September 9, 2022
Updated review

Quick and easy but lacks quality for price. Stop sending me reviews

Date of experience: August 10, 2022

Quick and easy
July 31, 2022
Previous review

Quick and easy

Date of experience: July 31, 2022