On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The RS ring sizer tole me to order a size too big, so that part of the experience was not good. I hope the replacement ring in the correct size arrives soon. My husband died in May, and I am so looking forward to wearing this eternity ring in remembrance of him.
Ordered a beautiful ring
Easy
Came quickly!
Very good experience
The last item I received looks nothing like what is on the website. Nothing. I was admittedly disappointed, but I have kept the product verses returning it. My one and only disappointment to date.
It was smaller than I wanted but overall, very nice! Would definitely recommend. Thank you
Easy, fast, successful. My only issue was trying to find shipping on the purchase to research tracking. That piece of the website is poor.
Everything ordered over the years are gorgeous, great gifts, great treats for me.
Easy ordering, great price, top notch customer service!
Ross Simons has a very user friendly web site and the prompt service is fantastic.
Ross Simons is very easy to navigate and I always find a nice surprise to order.
So far so good. Little concerned about their being so bendy.
Shipping cost was reasonable. I felt that the item description was understated.
I'm very disappointed that my ring broke so quickly! Hopefully I can find the missing piece
On the rare occasion that I've wanted to return or exchange an item for whatever the reason, Customer Service has always been extremely helpful & professional. Never have a problem!
My necklace and earrings are so beautiful. My Husband got it for me for our Anniversary. I have not taken them off since, I received them. The color of the jade is just absolutely stunning. And at a good price too. The delivery was even early by 2 days. Excellent customer service. I will definitely be purchasing again from this establishment and am recommending this store to all of my friends and acquaintances. Thank you again.
Fast shipping! The box is amazing.They are a great company.Very satisfied!
Shopping with this company I always get exactly what I pick out. It always looks like the picture. These look very pretty on and fall just at the right lengths with my short hair. The shipping is fantastic..
Easy to order and they come as described.
My packages arrived very fast, I was not expecting such a beautiful packaging and the pieces were simply gorgeous.
Prompt and courteous and I've used them for years. I will again, also
I loved the one ring. The other was not the same size as the original ring I ordered.
Great experience buying a special gift. Perfect for a friend who loves butterflies.
So pretty! The necklace exceeded my expectations. This is my 2nd purchase from here and both were extremely nice.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret the issue you experienced with the necklace; this isn't typical nor the experience we want for our customers. We see we have assisted you with a return.