RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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I paid extra for expedited shipping and the "VIP service" and received neither! Everything is made in China and then shipped overseas so it takes weeks to get and then the quality of the product is horrible. The "y" in my son's name doesn't even look like a letter. I will definitely never buy from this company again!
I paid extra for guaranteed shipping and my item did not come as stated. I asked for a refund of the extra money, and did not get it.
Took over a month to receive. Ordered well before Christmas. Didn't receive till mid January.
What I ordered and what I got was completely different. What was shown that you would receive turn out to be a cheap cheap flimsy piece of board with names and flowers you could barely read or see the flowers. No worth the $80 I spent. I was embarrassed to give it to my mom for her birthday. Oh and it took about a month to get because it comes from China not California. Would love my money back.
This company is a joke. I order a birthday flower plaque, they looked amazing and very good quality on the website but, when I finally received the product(after a month) it looked like something you could pick up at a dollar store. It was on a cheap piece of wood, the color was faded and it was hard to read. I paid $80 for crap. You can't get ahold of the company, it says they are out of California but, it comes from China. I would love my money but, good luck getting a hold of someone in China.
It doesn't look like the handwriting on the recipe Only half of the recipe was on the board. I hate it! 😠 Very sad it's my mom's and she passed. And it nothing like want I thought 😭😭😭😭😭
The website said that the product would be shipped within 5 to 8 days. Apparently that is when it left China. And then it was another 12 days before I actually saw it arrive at my house. It was meant as a Christmas present. But it was two weeks late. The product itself was a good quality. Better than I expected. I was a little shocked at the end price of my product of $80. It makes me wonder what I would've gotten for the $36 that it started out at.
My order was over a month late, and was incomplete. I could not be more dissatisfied or disappointed in the lack of customer service lack of contact ability or with the product itself. I would never use this site again, even if it were free.
Was 2 weeks late from the delivery date provided upon order. Looks terrible, the spacing between names is not even & overall looks terrible
When first ordered it said 5-7 shipping days. Now over a month later still hasn't arrived and tracking is not great at all. Very disappointed as it said it would be here before Christmas and was a gift for my girlfriend that did not show up on time. I would not purchase anything from here again.
Ordered a cutting board December 14 and January 14 still haven't received it.
I understand due to the holiday that pkgs would be delayed so I took that all in consideration, however I didn't receive any response of updates until pkg was in route to be delivered...
I should've read reviews
-no customer service, they send you a tracking code from China.
I've been waiting over a month for the items I ordered. Now going through dispute on cc. It really is a scam, don't do it.
Item not as advertised and slow delivery promised 2 weeks but got it in 4
My order was scheduled to arrive in 9-12 days. It has now been five weeks since ordering and still shows in transit.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members