RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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Deliverer did not bring my wife's gift to my complex. Could not contact deliverer, entire website was in mandarin. Now my gift is lost in the USPS system.
I got the pieces with no instructions. The base didn't hold it up. I couldn't get the figures to sit on it without the falling off. I tried to glue the base. It still was wobbly. I am not sure how it was supposed to work.
Great ordering experience; very lengthy shipping but worth the wait.
The UP adventure book was the best Christmas gift idea I could get for my girlfriend. My girlfriend and her family all cried when she unwrapped and showed it off.
Placed my personalized order and bought a great book for a friend. Simple website… nice gift.
I purchased a flower wall plaque for my mom for Christmas. I purchased it two weeks prior to Christmas and we are well into the end of January and I still have not received my item… To say I am upset as an understatement and they have been hard to work with! I have been on an email chain with them now for about 6 weeks, trying to get my money back. They have failed to deliver it to the correct address on top of it… not sure what this company is trying to do here but they are missing their mark big time…
Ordered on Dec 26 for a birthday gift on Jan 5. Did not receive until Jan 23rd. Sent me email saying needed to use different format to send but didn't tell what format or where to send it. Very slow in Responding to my emails. Then find out it is made & shipped from China not USA! They did refund me $8 for my troubles. Very little for what it cost! Product looked fine once received but was a big let down after all the trouble & 3 weeks after the birthday it was ordered for.
I ordered a custom picture for my wife and paid extra to have it expedited. It took almost a month to get here and a full week after they said it shiooed out. The wood base is cheap and wont atand up, but the trinket people are suoer cute.
Still waiting for my order. Been longer than the longest given time, and customer support said it still isn't finished production. Told me to wait a few more days and it still isn't done. Would not have ordered if it were to take this long
Ordered on december 20th, didnt get a message back till January 20th, that my order is out of stock and cancelled, after being led to believe my order would happen, after paying for vip service.
Ordered the product as a Christmas gift. Was supposed to take 5-8 days for delivery. It's been over a month and I still have not received this product
I ordered two gifts (12.18.24) a week before Christmas (12.25.24)and paid for express delivery… I did not receive them until 01/17/25. It took a month to receive. I was glad to receive the gifts and very satisfied with the product but it wasn't right I payed 25 dollars extra to wait an entire month to receive my order.
Looks absolutely nothing like the picture on the website, took almost a month to arrive.
The item on line looked like actual wood with metal diecast cut flowers. That is not what I received. The wood is plastic & so are the cut out flowers. The paint was smudged on one of the flowers cause the cut wasnt clean.For the cost of the product it should be better quality
Good quality like the product
Shipping needs work but good 👍
The quality of the embroidered names is poor. Can barely see a the kids names. The cup itself wasn't of quality for the cost. Be glad to provide pictures. To sell a cup for $75 at this quality makes me feel like I was taken advantage of.
I was expecting a real plate not plastic and the stand is not good quality either. The item does not match the pictures
Paid 20$ to expedite my order and never received anything. I want a refund! I will never order anything from here again.
Glue did not hold up and it came apart within two weeks. A waste of a lot of money
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members