RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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I ordered a gift fur my fiance fur v-day 6 weeks in advance so it would be here on time for sure and I still haven't got it. So, I had no gift on v-day and felt like an idiot.
This was my daughter and wife 3rd anniversary gift. They loved it it was looked just like the pic even better. My girls loved it and so did I.
The item I ordered was to be personalized and when it came it was wrong. I emailed for a correction and never received an answer.
Waited till way over the promised time for delivery. Didn't get a response till I sent a email 4 times. My item is paid for and still nothing received
I made an order and paid extra for fast shipping, I didn't receive it for 2 months and it showed up broken. Never saw a refund for shipping in my account either. Awful experience.
Shipping took a long and I was concerned. Product was beautiful.
I ordered a gift for my mom, and it came falling apart and very faded. It looks like a 3rd grader made it. The quality is horrible.
The website was easy to use.
We love the ring. I got it for my daughter with her son's name. Wish the print of the name was bigger, but she loves.
I purchased a leather-bound book as a birthday gift for my wife and opted for expedited shipping (5–7 days), bringing the total to around $100.
However, the company didn't withdraw the funds from my account until three days later. I never received an email confirmation or any form of communication. There was no contact information available, and I was left completely in the dark.
In the end, my order took nearly five weeks to arrive. Throughout the entire process, I received no updates, confirmation, or order details. I was convinced the site was a scam and even was contacting my bank to dispute the transaction.
The leather book looks great
Everyone that saw the item loved it
Wonderful experience and very nicely crafted jewelry. Very impressed.
Words on the wooden family tree are crooked. I have emailed you and you requested pictures. I sent those two days ago and have not heard anything further.
Shipping time is really long, even with expedited shipping. I ordered on January 31, and paid extra for 3-5 day shipping to ensure delivery of this gift in time for Valentine's Day (February 14). The site said it ships within 3-4 business days, and add 305 days for shipping and it should have gotten there comfortably by Feb 14 (15 days later). The product did not ship until February 17, and then took 15 days to arrive. After a week, the tracker application no longer tracker it - just a blank screen. It stayed in China for 4 days waiting to be dispatched. When I complained about the late delivery, they offered to refund $10 (this was before it had left China). I went back and forth, and they then offered to refund the difference between regular and expedited shipping ($17) even though regular shipping should have been free based on the order amount, and finally after a long haggle they refunded the full shipping charge only (no refund on the product). The item itself is nice, but timing is not their stroing suit.
Ordered 03/01/2025. 9 to 12 days to ship. March 4 and still not arrived.
Can't tell you if it is good or not, haven't seen it.
Ordered for my anniversary. Plenty of time given the statement on the website. There is room to improve here for sure.
I just received my board with the handwritten recipe. It is wrong! There are so many words missing the letter "i". I can not give this gift. I am heartbroken. It is absolutely awful. I'm going to see what I can do. I wish I could give a negative star. So I have to give a 1 star.
I ordered the week of thanksgiving and was told it could be a couple weeks. I was delivered about 8 weeks later.
Waited a month bur still got what I wanted thank you so much I like yalls shop might order again
Paid for the express delivery 3 to 4 day delivery and received it a month later. Should have received a credit for the express delivery that was paid for. That didn't happen, Will not be ordering again.
Ordered a gift for my mom for Christmas with ample of time to receive it prior. It has been nearly 2 months since I first ordered it. I have reached out by email. I am told to be patient that it would be coming, it never did. Asked for a refund and they send they would make it a priority to ship and give me pennies for my inconvenience that was a month ago. Communication is poor. I am still without a gift for my mom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members