The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
I love this bracelet! It came out perfect and it looks great on my husband's wrist. My children also loved seeing their names on the bracelet. The quality is very nice.
Got this for my boyfriend. He loved it. It arrived in time for Birthday, despite me ordering a week before. Mag was very responsive and helpful. Would definitely order again.
Beautiful necklace, great quality and It's exactly as pictured. Fast shipping and it came in a beautiful box that would be wonderful if this were a gift for someone. Thank you!
I was so impressed with how quickly my item came. Thank you so much for the additional personalisation that I requested too, I didn't expect it to be achievable, so it was a lovely surprise
Bought this necklace for mothers day and shipping is not bad! The necklace is so cute! The circles were smaller than I expected but the chain was the perfect length!
Love this necklace! I ordered it with my sons name 2 years ago and needed to get one with my new daughters name too! So pretty! Thank you
The necklace came out just as the picture is seen (with your own customizations). Its so beautiful and its better than i expected! Comes in a cute little gift box.
It honestly was better than i expected, it looks beautiful and it's just great material. I wish it could've came sooner but i think that's my bad. I'll definitely be buying from here again. I'm more than happy with what i got. Loved it!
I bought this necklace for myself and I absolutely love it! It's beautiful and dainty like I wanted. I love wearing it with my other necklaces since I can adjust the length. I could not believe how cute and perfect the packaging was also!
I absolutely cried when I received my necklace because my babies are my life, and the quality seems to be pretty good.
Seller is nice and quick to respond which is so helpful and I appreciate it a lot! Shipping was nice and the rings came beautifully wrapped with a beautiful box. I'm in love with my ring, thanks
Or send me the product I purchase two months ago.
Fathers day is gone and I am very disapointed with you all.
The shipping did take longer than I expected but so worth it! The picture is kinda blurry but it is so cute and such good quality. Also came with care instructions?
I ordered a father's day gift 10 days before Father's Day. We are now 14 days from date of order (and 4 days past Father's Day) and it is still sitting in New York. I would not order from this company again. There are others with better service. On the same order date, I ordered a similar customized gift from a different company and it was received the day before Father's Day. Won't make this mistake twice.
Great quality - super quick shipping perfect cute anniversary gift! I love it so much, Would recommend!
My husband got his bracelet yesterday and I have a few pressing issues with it. The font looks completely different than the picture when I ordered it and the bracelet is too small—I made sure to measure his wrist so it wouldn't be. He somehow got it to fit but it's SO tight, cutting off his circulation. Finally, this morning, he sends me a picture of the leather splitting and unraveling. It hasn't even been on for 24 hours. I am thoroughly dissatisfied. Now, I won't have a gift in time for Father's Day because shipping took forever. I emailed them and all they did was send me the tracking number for THE ORIGINAL purchase. They didn't even address my concerns. Terrible customer service.
Earlier than expected date of delivery. All 4 items were exactly what I wanted, my mom and grandma will be thrilled. Thank you
My husband loved it! Satisfied the the product. I bought a black leather bracelet with a thin silver engraved charm for my husband. It came in time. Size fits as expected. Con: Don't expect the engraving to look all silver, the letters will look copperish.