The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
Highly effective and professional. Works Great! Looks better! Love it
Easy to design and quick delivery. Recommended for anyone!
Absolutely love the place card. It took a little bit longer than it said it was but it is beautiful!
I love my new QR code scan sign. It's so cute, professional and makes life so much easier!
It was so easy to customize my purchase and I love it!
One of the squares around my QR code are severely crooked! Another one was missing the film on it and is very scratched up.
The order was good just did think that it will take so long for a Spey made name to take so long to get to me.
I didn't like having to create a PayPal account just for this purchase.
I purchased a personalised necklace for a birthday gift on 13/9/21 with a 6-9 day shipping timeframe specifically so I could get it in time for the Birthday. Four weeks later, it arrived on 9/10/21 from China I believe, way too late for the birthday gift. I had to spend more money on a substitute gift. Then... when it arrived, the quality of the necklace was awful. A big chunk of the jewellery was taken out of the necklace pendant near where the name engraving was done. It looked terrible, like the imprint of the letter J was done incorrectly and didn't match the other engraving - See attached photos, zoom in to the arrow near the J. The company are still playing games with me about giving me a refund and I have had to lodge a paypal dispute. So disappointing, on both counts.
I don't like that there is no automatic response section. I am not sure I did things correctly. I also did not like the section that said 4 payments- then I could not figure out how to do that, instead, I ended up signing up for a credit card that I did not want and cannot reverse.
Quick and easy ordering process with no problems at all
Quick and easy to order and to unwrap. Beautiful piece!
Ngl this is embarrassing from them. Nearly 1 month since I ordered my product and it still hasn't arrived. Been sent emails saying all this rubbish bout COVID and $#*!! Sort your website out feels like this website is run by absolute Mongs, then when I try contact them wiv the "contact us" it keeps saying "failed" if I ever get my order, which I probably won't then I'll be happy but still never buying off her again. DONT BUY FROM THIS $#*! WEBSITE
I had this bracelet made for my mom for Mother's Day with my brother's and my name. My mom absolutely adores it and it looks just how I expected it would. Great quality and fits her perfectly
Absolutely love my necklace, looks exactly like the picture, came within delivery days and is exactly what i wanted! Cant recommend enough! Thank you
Love my necklace! The quality is great. Amazing customer service, i asked if it waz possible to post it a little quicker and this was arranged so easily. Thank You!
Ring came today and fits perfect, I got the ring with my kids name engraved and birthstones, This ring is so sparkly and fantastic. It's really high quality. I am thrilled with this product! Thank you!
I have ordered several of these name necklace from this shop. Always a great experience! So cute! My daughter loves these. Highly recommend. Thanks!
Love these simple and elegant bracelets. I bought one for my daughter and I and we love them. So dainty and sweet, plus easy to size. And the shipping from overseas was SUPER fast! Thanks
Very happy to have found a name necklace that was completely sterling silver! I love the necklace but I will be honest that I was a little surprised seeing how dainty it is. The necklace chain is quite thin which worries me but I haven't had any problems yet. All in all, I love the necklace.