The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
I love the great deals they have! I ordered the heart shaped mother's necklace in rose gold with 8 stones in it along with the promise ring in rose gold with heart shaped stones in it. Both look very nice. Though a few of the letters were missing some of ink in them. The tracking number said it was arriving later than it actually did. I was really happy when it showed up! I was worried a little that it was a scam because it does come from China. But I'm glad I ordered what I did.
It took a bit to come in but it was well worth the wait.
J'ai payé 70€ et 8€ de frais de port pour être livrée en 4 jours. Cadeau prévu pour Noël. J'ai commandé le 10. Aucune nouvelle. Ils ne répondent à aucun mail. Il n'y a pas de service après vente mais rassurez vous ils ont bien accepté mon argent. Je suis très déçue. Si vous voulez jeter votre argent par les fenêtres c'est ici.
It took over 3 weeks to ship when it states it'll take 4-8 days. When I received it the box was super damaged. I do like the necklace.
Great experience with my first purchase! Hope when I order again it will be as good as the first time@
So cute in my office! Love it happy I got it, easy for clients too
Shipping took a minute but it arrived and it's great!
It was quick and easy but the shipping time is too long.
I'm not entirely sure if this website is a legitimate store or a scam sight. I order a bracelet from them in mid November from them for a Christmas present. The expected delivery date was in early December so I was quite surprised when I had heard absolutely nothing from them by this date, but checking my PayPal they had taken payment so the order clearly had gone through. I contacted them and they gave me a very vague response apologies for the delay but promising to hurry the order and saying it would arrive in time for Christmas. A week later still nothing apart from my customer service reply, not even a confirmation of the order, so I contact them again asking for some indication of timeline will it arrive in time for Christmas? They told me that they couldn't give me and indication of the estimated delivery date and were no longer willing to say it would arrive in time for Christmas. I cancelled my order and am homing to get a refund without having to go through PayPal. I have no idea if my order would eventually turn up or what the quality would of been. I personally feel this is a scam sight but I don't know maybe it is just really really bad customer service…
I got this for a Christmas gift so I really haven't seen the bracelet on yet.
Ok sad with the final product. Looks cheaper then picture on site.
Took a while to get them but that is expect when orders are made once requested. Once I got I, my girlfriend absolutely loved it. It was a great gift idea.
The foot print was not what the picture showed but it is fine I made it work with my other foot prints this was just as much my fault I should have been more alert about the product.
I like that the product is not JUNK when it is received. It is actually nice looking for the price. Also the packaging and card that come with it are adorable.
I ordered the Dad bracelet with one initial and three names and it was perfect.