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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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Virginia
1 review
0 helpful votes
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Not bad
January 4, 2022

The necklace looked nice when it arrived. It took it quite a while to get here (maybe 3 weeks) but I was able to track it. So, overall it was a good experience.

Date of experience: January 4, 2022
Michigan
1 review
0 helpful votes
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Satisfied with bracelet
January 4, 2022

I like the bracelet, could have a better latch to ensure not falling off.
The thing i did not like was a confirmation or tracking number for my item being shipped. I didnt even know if my order was shipped or if i would get it on time.

Date of experience: January 4, 2022
Texas
1 review
0 helpful votes
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Uncle's heart
January 4, 2022

I loved the heart w angels and my uncles pic on it. I new my tia would love it snd she she did when she received it.

Date of experience: January 3, 2022
Indiana
1 review
0 helpful votes
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Very poor experience, will not order from this company again

Date of experience: January 3, 2022
California
1 review
0 helpful votes
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Not the best quality
February 2, 2022

The delivery took longer than expected and the rings looked thin and cheap

Date of experience: January 3, 2022
Virginia
1 review
0 helpful votes
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Memorial Necklace
January 3, 2022

Ordering was easy but the necklace was not as I had ordered. It was supposed to be worded omg English but instead was in a fact in French.

Date of experience: January 3, 2022
Arizona
1 review
0 helpful votes
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Good website. My customer service human was Chilam. That person was amazing.
Gave me hope when I thought the package was lost.
My husband loved his bracelet even though it came days after Christmas.
It was a great New Year gift.

Date of experience: January 3, 2022

Awesome web site
December 6, 2021
Previous review

Awesome web site.

Date of experience: December 6, 2021
Texas
2 reviews
0 helpful votes
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Great Customer service and product
January 2, 2022

I ordered a bracelet with 6 names on it. It arrived on time and looks beautiful.

Date of experience: January 2, 2022
Kentucky
1 review
0 helpful votes
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Tree necklace
January 2, 2022

It is absolutely beautiful! Shipping took longer, but it's to be expected at this time! Overall, very happy and I want one for myself now

Date of experience: January 2, 2022
Ohio
1 review
0 helpful votes
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Its okay.
January 31, 2022

I order my mother and father their Christmas gifts from this website. First when I ordered everything, I did not receive another email updating me and it was coming close to a month after ordering. I finally emailed THEM asking about tracking, and they DID email me back pretty quick and finally gave me the shipping and tracking information. I then got the packages a few days after Christmas. The quality of my mothers gift was pretty nice, but my fathers bracelet that I bought, the words were starting to smear slightly. But overall, everything came in fairly good condition so I'm pleased.

Date of experience: January 1, 2022
Colorado
1 review
0 helpful votes
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Pretty necklace, disappointed grandson
January 31, 2022
Updated review

Was easy to order. Thought I would get to see a proof but there was no more communication with Rosefeels until after shipping. No response to my inquiry until after shipping either. Unfortunately it did not arrive on time. But necklace is pretty and recepient is happy with it.

Date of experience: January 1, 2022

Was fairly quick and easy
December 3, 2021
Previous review

Was fairly quick and easy. Would have liked the opportunity to chat or ask the question if Rosefeels would verify photo quality before making product.

Date of experience: December 2, 2021
Michigan
1 review
0 helpful votes
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Very happy
January 1, 2022

The bracelet for my husband and necklace for my daughter were beautiful!

Date of experience: December 31, 2021
Massachusetts
1 review
0 helpful votes
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Not that great
January 30, 2022

Pretty disappointed quality is poor, cheap feeling falls off easily definitely a waste of $70

Date of experience: December 31, 2021
Texas
1 review
0 helpful votes
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Very nice item
December 31, 2021

Emotional exited overall very characteristic purchase

Date of experience: December 31, 2021
Pennsylvania
1 review
0 helpful votes
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Four Hearts Charm Bracelet
December 31, 2021
Updated review

Easy checkout and pretty products. Easy shipping but a little longer than expected

Date of experience: December 30, 2021

Easy checkout and pretty products
December 3, 2021
Previous review

Easy checkout and pretty products

Date of experience: December 2, 2021
Minnesota
0 reviews
0 helpful votes
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Men leather bracelet
December 31, 2021

It was a great gift and it came just in time.

Thank you,

Date of experience: December 30, 2021
Florida
1 review
0 helpful votes
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Not impressed
January 29, 2022

Well delivery was forever and once my husband opened it, he was like what is it? I told him and he was like ok. The bracelet is thin and names are small. He didn't even notice that it said there names. I will never buy from them again

Date of experience: December 30, 2021
New Hampshire
1 review
0 helpful votes
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3am Response and Refuses to Cancel
January 29, 2022

I ordered something for my husband for our anniversary. Well he caught wind of basically immediately (he saw me check my email with the confirmation) and told me to cancel it because he already had plans and he didn't want us to spend the extra money (pretty sure he just would never wear the leather bracelet). Anyway, I emailed them within minutes of ordering to cancel and they respond only once at 3:30 in the morning for the last three nights arguing with me. Each email is the same "due to the increase in orders…" which doesn't make any sense. If there's an increase in orders. Then you should have plenty of time to cancel it.

Date of experience: December 30, 2021
North Dakota
1 review
0 helpful votes
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Review
January 29, 2022

The product is good but shipping and tracking is wack

Date of experience: December 29, 2021
Michigan
1 review
0 helpful votes
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LOVE It
December 30, 2021

I purchase a necklace with my father's photo, everything went as expected.

Date of experience: December 29, 2021