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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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Pendant is nice but the chain looks like it came out of a quarter machine. Shipping took 28 days
Shipping was very slow. But I contacted them and received emails for following up with me.
Sister loved her gift in remembering her daughter.
I ordered a bracelet with heart-shaped charms engraved with the names of my grandchildren. The bracelet was surprisingly lightweight, even flimsy. The charms were so small that it is difficult to read the engraved names with the naked eye. The shipping from China took a long, long time, and I missed out on giving this gift to my wife for Christmas.
My daughters necklace name is misspelled. After waiting for over a month to arrive. And for the price they charge its just not worth, go to your local shop and do it for half the price and great service
Very pleased with the product. I wish that there would have been better communication on the order status and information on shipping.
The website was suspicious + the customer support was terrible. My order came 2 weeks late and when I reached out to get help and showed them my emails + receipts they said "you never ordered anything from us." Terrible company honestly, but the actual product is great.
It was perfect. I definitely recommend ordering at least a month in advance because it took about that long to get the item.
It was fast and easy to use. I'm excited to see the final product.
I just got something in it because it says 4-8 business days. But I just got the product 26 days after purchase. Was a gift and that's why I got upset, but overall the product is beautiful.
I was very excited to order a personalized gift for Christmas. I wish I would have known it would take a month to receive. I would have ordered earlier.
Nice product! Like how I could design it to suit me.
Easy to order, but wanted free shipping and couldn't get it.
Took longer than expected but was worth it I purchased this for my husband with all our kids names on it and he loved it wears it every single day bracelet is thick and sturdy
Easy and convenient but shipping was long wait. It was more like 10-15 days not 5-8 business days
So very disappointed so far. Ad says 4-8 days shipping. A few more days and it will be a month as they transfer from yak to yak trying to get a bracelet to me. My grandkids might be college seniors before I see the bracelet and the oldest is only 18 months old now.
I love the gift! It is great quality and arrived as expected. I only wish the engravings were centered appropriately to match. I have three names and when grouped together the names are not centered or aligned.
Necklace received as expected. Nice quality and engraving looks perfect. Communication was non-existent and I was worried I was scammed but it arrived in about 3 weeks
I would like to see a preview of what I ordered. Also my delivery time was over the 15 days.
I would like to see a preview of what I ordered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members