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Roomster

How would you rate Roomster?
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California
1 review
0 helpful votes
Follow Kelly M.
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The experience so far has been disappointing
March 5, 2021

The experience so far has been disappointing. I had to go through a secondary service to upgrade my account that does not make me want to tell my friends to use the site. When I asked the support staff no answers were given as to why I couldn't upgrade via CC.

Date of experience: February 2, 2021
Louisiana
3 reviews
4 helpful votes
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Been using Roomster for over 7 years already. Used to live with my ex-girlfriend, and we would get a new housemate to share the house with every year. Roomster has taken care of all the listings and had gotten us connected with a group of great young creative’s over time. When the ex and me ended things, it was time for me to look at Roomster with a new perspective, and I was the one looking for an apartment to share. My new housemate, Brooks, was in a similar situation and was looking to fill a vacant room once paid for by his ex, and that was probably the best thing that ever happened to us. Also dealing with the help desk over the years has always been very straightforward and has only improved with time.

Date of experience: May 5, 2015
Texas
2 reviews
2 helpful votes
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Security is paramount and this is the second time I have used this service to find a tenant. I have not had any issues and the people I have found have been quality individuals! Praying it stays that way! I recommend this app for sure above all others

Date of experience: August 31, 2020
Oregon
1 review
4 helpful votes
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So I was directed to this site by a person on Craigslist sho wanted me to register with Roomster. Okay, no problem. Except when you go to register it's $15 to validate your ID and then you don't really get anything until you actually purchase a subscription. So I'm into this for $20. No big deal, but
I didn't find ANYTHING that met my needs. So I went back to Craigslist and found exactly what I was looking for. Roommster is a big failure in my book.

Date of experience: October 13, 2020
Missouri
1 review
9 helpful votes
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In the time it took me to clean up my stuff and pack my belongings I was able to find an amazing alternative to my current living situation on Roomster. So relieved as I was living in nightmarish conditions.

Date of experience: January 9, 2015
Maldives
1 review
6 helpful votes
Follow Russel L.
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Needed to find a person for a spare room in one of my houses and started using this website and have found it optimal for my needs. Have successfully delivered a new roommate to the people who occupy one of my houses. Easy to use and trusted which is the most important.

Date of experience: June 4, 2015
Bangladesh
2 reviews
3 helpful votes
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Had to find a new place to live after my lease expired. A Google search led me to Roomster and it was great. Tons of rooms available that met my budget and I easily found a great place close to school.

Date of experience: October 10, 2014
TW
3 reviews
18 helpful votes
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Right? That’s what they say in the real estate business at least and the same goes for the rental market. Location was the most important thing for me and I was surprised to find so many options on here (Washington Heights) as I wanted to be close to my office and family. Happy to say I was able to find what I needed.

Date of experience: June 4, 2015
California
1 review
10 helpful votes
Follow Matt O.
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Notice the mostly one star reviews and then notice all the stilted, obviously fake four and five star reviews posted recently. They're obviously posting fake reviews.

Now they've taken to posting fake rooms for rent on craigslist and when you write to inquire, they encourage you to sign up for roomster and then never respond again. It's about time to sick 4chan on these idiots.

Date of experience: October 29, 2014
John S. Roomster Rep
over a year old

There is no conspiracy and this negative comment is unfair. We have been asking our loyal customers who have contacted us via our 24/7 support to write reviews about our service. Roomster is an excellent roommate matching site, with attentive and caring customer service and management. We work hard at improving our site and helping our customers. The good reviews we receive are a reflection of our hard work paying off.

Virginia
1 review
1 helpful vote
Follow Kareem Q.
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Your messaging functionality needs a ton of improvement. Charging for messaging takes away from the value of this site since you're assuming that both the lister and the tenant will both buy the package in order to communicate. As a lister looking for tenants, it is obvious that the majority of tenants I'm reaching out to are not reading their messages since they aren't paying for the package.

Date of experience: August 9, 2020
Bangladesh
1 review
8 helpful votes
Follow David B.
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All my friends found rooms to rent through a broker but I really did not feel good about paying such a hefty brokers fee to find a place. I went on Roomster and was so happy to find an abundance of quality listings across a range of prices to meet my needs. Told all my friends about it and they wish they had known about it.

Date of experience: October 16, 2014
California
2 reviews
4 helpful votes
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I also was scammed by this company. I just noticed that they charged my account and I also only signed up for the 3-day trial. I have informed them that I want my money back and I will go to every media outlet to do so and inform people of their shady ways!

Date of experience: November 8, 2011
California
1 review
1 helpful vote
Follow amanda I.
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Site layout is confusing and it's not stated anywhere along the process of creating an account and posting that you won't be able to communicate with anyone without paying money. If you're going to charge people, make it clear UP FRONT.

Date of experience: August 20, 2020
France
1 review
11 helpful votes
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I was living with this guy I met through a mutual friend and had no issues with him. He was very clean and respectful and always paid rent and bills on time. Unfortunately I began to develop an allergic reaction to his cat and eventually it got so bad to the point where I couldn’t be in the apartment at all without breaking out in hives and being in so much pain. I knew no one was at fault for what was transpiring but I needed a solution. At first I contacted a friend of mine who is a real estate broker to see if he had anything in a building that doesn’t allow pets but everything he came back with was way out of my budget or was not in a good area. I did some research online and found Roomster and was really glad with the service. They allow you to customize your profile so I was able to rule out any listings that allowed pets. I eventually found a great deal on a room to rent in a luxury doorman building that did not allow pets so it was perfect for me!

Date of experience: December 14, 2014
Bangladesh
1 review
6 helpful votes
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Never thought I'd find such a resourceful service when it comes to roommate matching, Roomster was super easy to use and had so many listings it was so easy to find a suitable estimate for my new place

Date of experience: October 10, 2014
California
1 review
6 helpful votes
Follow MELISSA A.
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I am writing this because I am frustrated with the way that Roomster conducts business and is able to get away with it. I believe that a legitimate business would be interested in helping their customers, and Roomster obviously is not. They are deliberately misleading and it is sad and disappointing that they are willing to take advantage of people in this way.

Date of experience: April 1, 2015
Massachusetts
1 review
0 helpful votes
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Super-scammy setup
July 27, 2021

Super-scammy setup. Only shows two people in my area but my email is flooded with "messages" which I have to pay to see, but turn out to be nothing more than people shouting in to the wind, not actually messages for me.

Roomster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 26, 2021
Bangladesh
1 review
4 helpful votes
Follow Aminul B.
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Roomster has lots of rooms in Los angeles. I found a noticeable room in LA. My room contains great conditions as I need. Its so comfortable to stay. There has a nice playground in front of my room. I just like it. I took this from many of rooms in Roomster. I just give 4 star for Roomster cause, I think there has many better rooms than my one. Ha ha.

Date of experience: September 30, 2014
California
1 review
0 helpful votes
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Hi, I was not happy to learn that I have to pay in order to receive the messages. A message is not yet a successful transaction. However, I don't want to let people down who took the time to write to me.

Date of experience: March 29, 2022
Arizona
1 review
4 helpful votes
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I am satisfied for about the services of roomster cause, I got into my new room within only a week.
Got this room only for roomster.com. I went & search on Roomster.com and I typed in the search box my budget and location then I got my nice room within a week only.

Date of experience: October 2, 2014

Overview

Roomster has a rating of 2.7 stars from 4,112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roomster most frequently mention customer service, credit card and read messages. Roomster ranks 2nd among Roommate sites.

service
368
value
341
shipping
168
returns
236
quality
424
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