RingReviews 774

I have the Ring pro. Overall it's an okay device. The things I don't care about it is the limitation of 30 seconds recording time. Something serious could take place at the door after that 30 seconds that you may want recorded, like a break in or to use to send to a company when you run into a rude door to door salesman. Ring should make the app so you can set the recording time longer if you want. The app, it takes 3 steps to delete a motion or recorded action, then a delay that pops up to say it was deleted. That step is a waste of time. The 3 steps to delete a notice takes about 7 seconds. That is very irritating when you have 50 notices. I don't think people review every notification DAILY unless there is a problem you discover at home. Ring could easily change the app so you could check off multiple notifications and hit delete once. I don't think their developers understand they need to make the app easier to use. I think they want it to look better making one having to take extra steps.

Cameras and apps are nice but if you want to see ANYTHING that isn't live and right now you cannot without paying a monthly fee. So after you have already spent the money for the products you have to keep paying just to use them. My husband didnt do his research or I would have went with a different system like Arlo that keeps things for a week without charging you. Its ridiculous. I could just get an alarm company. I would pay about the same. Very disappointed with that. It's like buying the products all over again just to have proper use and be able to look at something from an hour ago. Shame on you Ring. I know the Arlo system doesn't do that.

So very disappointed with the incompetence of their warehouse. 10 days after purchasing 2 cameras and I called asking why they had not been shipped. I was told that they had not left the warehouse yet and they were having problems with the warehouse not getting orders shipped out. As I am leaving the country for a few weeks and not able to sign for them I wanted to cancel the order. I was told I could not do that. The package will be left on your doorstep for 3 weeks while your gone. Even after telling them that I will instruct Fedex to return to sender they still insist that they cannot cancel the order. Wow! Really? You are going to pay Fedex to deliver a package that you know will be returned. Brilliant! Wasting money like that comes out of your next raise.

I have a Ring doorbell and a spotlight cam with solar "charger". First off, the solar "charger" is a joke - I was told it would charge the camera and keep batteries charged -- NOPE! Then they tell me the battery is draining because I have "too much movement" on the camera. Oh ok. Doorbell is so delayed and sometimes doesn't notify at all. It will catch a car driving by the house, but won't catch someone walking up my driveway and standing at my door! Customer service blamed my wifi, which I know is not true. Customer service also picks and chooses what emails they reply to. I am now looking into what to replace my Ring devices with. Anything has to be better!

Constantly disconnecting! We have plenty of high speed internet and yet this keeps disconnecting and you have to get the screwdriver out and dismantle it to get it to reconnect to the internet. Well when you are out of town or away on vacation that just isn't too convenient! We have a back up alarm to the house that works and we will be going with their outside visual camera. They need to have a way to reset Ring other than having to be home to do it. Junk and really disappointed. :(

Today Thursday 5-30-2019 West Covina Police Department posted a feed also known as a BOLO regarding an arrest and the suspects had thus ring and they are attempting to locate the owner. Being retired from law enforcement and a Detective in Burglary Specialist I placed the BOLO on the Ring. Immediately, I received an email from the Ring Community stated it will not be posted. It did not meet the guidelines. With that being said I contacted Techinical Service. I spoke to the representative Aaron who was exceptional in listening g and understanding the frustration of someone in the department did understand what a BOLO is. Aaron did everything in his power and he related that his colleagues are not going to place the Police BOLO because it violates policy. I asked if they can speak to me so I can understand their policy and reasoning. I have an extensive background in Detective investigations and I wanted to ask their expertise. Unfortunately, they would not place the BOLO. So with that. Being said, I canceled my annual membership with the Ring and I will take down the Ring and use another company. It is very unfortunate that the Ring and their customer support has gone so low. Just want to share that they think it is important to post a video of a coyote running across a lawn versus when Police is asking for the community help! Wow

Please note that we had set up a video doorbell around 3 months back. Since day one the device has not been operating well to its optimum.

The problem that we are facing are as follows.

1. Sometimes the bell rings and at times it does not. Now sure why? The internet speed is quite good at the villa (80 Mbps). The blue light on the doorbell keeps rotating with no action.

2. The installed screen inside the villa gives a notification whenever someone rings the bell. Can we get rid of the notification and have a simple step whereby the user can speak to the person by pressing the Green button or to reject the Red one. I hope this feature is available in your app or the device. The notification is quite annoying and delays the process.

3. We also want the calls to work well on the mobiles so when the client is away.

We have sent an email to *******@ring.com and despite receiving a few setting changes from the team the problem continue and does not work.

The bell does not serve the purpose and is very slow to respond when the bell is rung. There is relay gap for the video to appear on the screen despite having a good internet speed.