RingReviews 774

Got camera as Christmas gift. Called for help because it picks up everything but not in a timely manner.
Alarms when it snows
Alarms when it is cold
Alarms when it rains.
Alarms wit road traffic even when sensitivity turned to lowest.
Notifications of activity were 5 to 10 minutes after actual activity.
I ried to return and was told because I had it for 65 days no refund available. On Feb 7 I was given a return address. I sent it FedEx. Never heard from them since.
Will never recommend any of their products.
My son is out the $300 for the unit.
PS I live in Western Mass.

The connectivity on the App is awful. I have two cameras which makes it worse. Moving from one to the other usually results in not being able to connect. Also the motion sensing is ridiculous. I have it set as minimal as possible and every single animal that walks by trips the camera. When the wind blows the grass to hard (no lie) it trips the camera. We get a handful of notifications every single night due to stray cats... When someone delivers a package to my front door, by the time i get to it they are at the driveway camera, I switch to the driveway camera and by the time I actually get it to connect, the person has left. Most frustrating thing I have ever bought. 2 cameras $450... Oh! Issues installing both cameras..

We bought this system for our home thinking we would have a piece of mind when we aren't home BOY! Was i wrong. We spent over a 1000 dollars for a system that gives me more stress then anything. HERE ARE THE ISSUES THAT WE HAVE!

1. Unable to connect when motion alert.
2. Frizzes and unable to see what is going on.
3. Unable to correspond through voice speaker.
4. We have people knocking on my door and camera does not pick them up.
5. Battery dies fast constantly recharging them.

HORRIBLE!

We have called so many times to resolve theses issues spending more money and still not working! YES WE HAVE VERY GOOD WIFI.

I spent several hours to install Ring. Good luck trying to match door magnets. You have to match each connection based on indent in both connectors. Apparently, if you have a security package, you can ignore scanning bar code but added options required scanning. Very confusing. The instructions are useless. So, be patient and seek on line support. Of course on line chat support is difficult at best. I experienced five minutes between chats. Overall, I will continue to try but first expression is very poor. Keeping boxes to return if needed.

I've had my Ring door bell for a year it wasn't until I deleted my credit card from my account that I was contacted by Ring via email to please place a credit card on the account.
It wasn't until this email that I remembered going through the whole year of misery with the Ring when I would get notified it took over one minute to connect or even sometimes I would get an error message could not connect.
PLEASE DELETE YOUR CREDIT CARD FROM YOUR ACCOUNT BEFORE YOU ARE CHARGED FOR ANOTHER YEAR.
I finally called today to be more disappointed I explained to the customer service Zack my experience for the whole and he was able to connect to my system and said I had a faulty Ring and in order to replace it I would have to give them a credit card I said no I paid for my unit in cash if its faulty just replace it he says if you don't give a credit I could send my unit to them leaving exposed wires with no door bell and they would send me the new one in about a week or so.
By the time you get connected to the ring after a notification who ever god forbid wants to commit a robbery or malice will get away with it Because Ring does a terrible job of connecting and protecting you and your family.
All they want is your credit card once they have it you are of no use to them unless you PLEASE CANCEL that credit card.

First Ring worked good for about 5 months, till the flood light camera took on water, Really?
The replacement Ring, which probably was a Refurbished one. After 3-4 months only connects when it wants. I have 2 routers, and a WiFi exstender. Even moved exstender 3 feet under Ring. Signal strength is 25, which Ring says "Your RSSI reading of -25 is better than most, indicating only mild Wi-Fi interference at your Floodlight Cam.
Reading 25 right now, but is offline.
Their sending me another refreb, 3rd one, Last Chance Ring! Guess if the 3rd one doesn't work, $300 lesson. Because it'll go straight in the trash.

As an update to this post... both of my Ring devices, doorbell & Camera failed because the battery would no longer hold a charge. The doorbell began to require recharging more frequently. I used the changing cable and AC/DC adapter provided. The video camera I had on my garage roof was continually plugged into the solar adapter. It slowly began failing to charge, even on a summer, sunny day. I removed the video camera and attempted to recharge it. Both doorbell and camera stopped taking a charge.

I called support. It took me two days to get past the on-hold wait. The tech focused on the video camera (non-doorbell) and said I shouldn't have left the solar panel plugged into the camera all the time. He said it ruined the battery. If I still had warranty on it, it would have voided the warranty. Seriously? I have to get on a ladder and climb up to the roof of the garage and plug in/unplug this solar panel for charging! I hung up with him very frustrated. I called back the next day, I spoke with a lady (couldn't understand her English). She gave up on me and transferred me to a man whose English wasn't much better. He laughed at the excuse given by the previous tech of having the solar panel plugged into the device too long. He said the batteries do not last forever. They are expected to last possibly the life of the device, meaning when a newer model is available. He said they do not sell replacement batteries. (Obviously not. How else can you sell the newer model if you allow the customer to continue using the old device and replacing the battery?)

I trashed both devices and now using/testing Nest Doorbell (which I love!) and I have installed Blink video cameras (5 in all) around the outside. The Blink devices are pricey and do require lithium AA batteries, but I can deal with changing them twice a year. Both are on Amazon.

Ring wants to be the big dog in the race, but because Jamie Siminoff, the founder and chief executive of Ring, launched the business so badly and is using international customer service, it never got off on a good foot. Amazon did buy Ring, but only after some smart investors/companies turned it down... and for a good reason.