RingReviews 774

The hardware for set-up of the phone, and also for setting up the angled mount (only $14 extra), was first class, and it only took a few minutes to have that in place. Then it took several hours of frustration to have it workingmy wife began to connect to it with her I-phone, and had to discontinue, but it gave me no message that this would prevent me from connecting when I tried to connect my Samsung phone, just endless attempts to connect that failed (and that was after 5 attempts to download the App before the downloading worked.) When finally we solved these problems and got it working, the picture was OK, but there were seconds of delay, and worse, the person at the door could not hear anything but a faint and broken up voice that was impossible to understand. It seems as though the server is just too far away from Toronto for this to work as advertised.

My ring camera (not so much the doorbell) is useless. It misses more action than it records. Half of the time the video is black (blank). Ring blames it on your WiFi connection but that is not the case. The door bell records when the video camera does not and they are on the same network. You miss all the action. It is not useful. The battery is gone on a couple of days even when you set it for minimum action, but then it does not catch any action! Do not spend your money. They use false advertisement by saying is free. It is not if you want to see the videos.

We just spent over an hour on the phone w/Ring, as well as trying chat online, in order to return three spotlights that simply will not work in this rural area. We were hung up on, disconnected via the chat twice, and additionally lied too (by Briana via online chat) and told that we had to pay full shipping to return the products. The website clearly states that we will pay simply a 5 dollar flat fee to return. Finally, after an hour of talking on the phone and simultaneously trying to chat online to get this resolved they switched us to a supervisor who assured us we would be receiving a return label with no fees. We shall see. We are still waiting for it. In addition, when we received the 3 spotlights there was no receipt in the box. When we tried to log into our account online they acted like our shipping order number didn't exist. They clearly have stall tactics to avoid paying return shipping. Horrendous customer service - they acted like they had no idea what we had ordered or who we were even though they have all of our information online. Returning a product that we have had approximately one week and are unable to use should be simple and stress free. They simply are trying to avoid paying return shipping fees. We will never buy a Ring product after this experience.

I have been a Ring customer for approximately 2 years and just discovered that I am not completely registered with the police department and only found out recently when they were not dispatched when the alarm went off. I completed my annual registration each year but am being told by ring this week that my permit number needed to be in my ring app for it to be complete. In the past two years I have been out of the country several times & am livid to find out that if something had happened, Ring would not have been able to dispatch the police. Be aware and follow through with your police department before it is too late. Ring offered 1/2 year refund instead of the entire 2 years that I have been paying for since, "they provided camera monitoring." What a joke. Buyer beware. Before this incident, I recommended Ring to everyone and now I take it all back if they are not equipped to even let you know if your registration is not complete.

I had a ring doorbell. It sucked. The picture was blurry, I had major problems with their tech support setting it up and working with me on the blurryness. They finally sent me out another after a few weeks. Same issue. Then they sent me out another where the doorbell button did not work. Three months later I purchased a Nest and I love it. I wasted so much time with Ring. They are horrible. My advise to you if your considering purchasing a ring doorbell. STOP! Dont. Get a Nest or another one a Nest, Geeni, or Notifi, my family and friends have the other ones and love it. I know of two other people who had camera problems/issues with Ring. Hope this helps.

The Ring device is a complete waste of money. It is glitchy at best. Once I do receive an activity alert it is SO s-l-o-w at loading that by the time the app actually loads the person/thing that triggered it is usually long gone. Oftentimes 10-15 feet away.

I called the company asking how to fix this and Ring told us it was because our WiFi was located too far away. Wrong. Our modem is literally sitting 2 feet away.

Then they told us it's because the "chime" extender was plugged in too far away. Wrong. It is plugged in not even 24 inches from the actual ring device.

Thier next solution? To purchase their newest model for $250. Were they willing to discount this because of our troubles. Not even a little. They told me to wait 3 months until Black Friday. What a joke.

I will never purchase a ring product again. There are MUCH better products out there for a lot less.

Waste of money and full of frustration.

Posted a question about a guy who came to our door and we have a no solicitation sign up. I asked the community if they knew who he was as he acted strange. Ring did not post it it took four times and then finally it posted and then they eliminated it. I called and complained Anna took me over an hour for them to finally say that I did not follow the rules. Really what rules? I asked to a guy was at my front door and that's not following the regulations? The customer service was extremely rude and put me on hold and told me to go through my computer. I wish we had never bought a ring. They really need to can all there employees there they were all rotten and gave rotten customer service. They are disrespectful and rude.

After waiting 15 mins to talk to a customer service rep. We decided my ring door bell was completely broken, I've had my doorbell 1yr and 4months. I was given a code for a discount on my new ring doorbell. Then told by Dana a supervisor in the sales department that because it was on sale for a few dollars less than their full price I would be unable to use my discount code. Ok then charge me the regular price and let then use my discount code and get my doorbell. I just want my video doorbell I was told she could not manipulate the price so I would have to wait till the sale ended and she wasn't completely sure when that would be! She told I was welcome to pay full price though. Horrible customer service Dana supervisor in sales horrible Ring representative Shame on this company! I will be looking into Nest

I purchased a Ring Doorbell 1 year and 20 days ago. Today unit just died. Contacted 'customer service' and they ran me thru the troubleshooting paces for almost an hour. After which, they referred me to their 'Neighbor Advocate'. After much run around, they told me they could offer me a 'discount' on a new one but that was the best they would do. I 'had' 1 ring doorbell (with full subscription) and 2 flood cameras. I told them they would be losing me as a customer to which they responded, 'well we are a business and that's the best we can do'. I will NEVER do business with this company again. Nest here I come...