RingReviews 774

Do not believe the hype, late notification even with fibre 100mbs BBand, microphone don't work caller walks away because of the unacceptable delay in connection and cannot hear you I have the wifi booster less than 1 mt from bell and 2 mt from my bb hub have done many resets and all my firmware is current on my bb network I have only 3 items using my network no kids no streaming very light use so no excuses. Except great concept good aftersales helpline, just working with shoddy poor hardware and software to make the damm thing work my advice save your money do not buy I have lodged a complaint with UK trading standards.

Not worth the money. As a previous employee of ring i was able to get ring products at no cost. And i sold them(made sure to let the buyer know how they work) because there to much of a headache. Support is good but thats it. They are nit strong enough to stay connected to a network for extended periods of time, frequently disconnect and the video if longer than 10 sec starts to get grainey and pixilated. And thats the better part of the ring system. If there is anything to do with billing or shipping issues good luck. I worked for ring and i couldnt even talk to those departments. And trying to resolve an issue that no one has seen is impossible because departments dont talk to each other. Creat a ticket and hope for the best. Sorry you purchased this product

1 star: Bad
A minute ago
HORRIBLE!
HORRIBLE! We have had nothing but problems with our ring cameras one of them went out within a few months of installing it... the upload is so slow that the person invading your property could break in and assault you before you could ever bring it up on your phone.
Major failure!
The cameras periodically will not record
Which also means you won't be able to capture those who wish to do harm or vandalize your property!?
Save yourself the $$$$$$ there literally is no security with these so-called security cameras!
Do not install these cameras they are horrible

We bought a three pack of stick up cameras from Costco the price was very reasonable. As soon as we installed the software we got daily notices that we would lose our historical videos. I didn't worry about this since I assumed the camera had some type of internal memory and that at least some of the videos would be stored in the camera. Absolutely not true. You have absolutely no storage of any videos at all without paying for them. This is not how other cheaper systems work they always store something and want you to pay to back it up off-line which you don't really need to do. Do not buy a ring unless you're willing to pay a monthly fee forever. I consider this deceptive advertising since none of this was made clear before purchase. Other than this monthly fee issue the cameras work pretty good. But there's really no value in them without paying a monthly fee.

I've had a number of Ring products and so far they have been working fine, however just last week my entry keypad fizzled out. Not sure why but ordered a new one. Very simple instructions even thought the steps weren't consistent with the iphone app. I couldn't get the keypad to connect to the internet through the base station even though the system recognized the keypad. My question is "Why doesn't Ring have a complete manual either online or packaged with their specific products?." Seems to be great products but lack of documentation to consumer. If this is an American company maybe we need to go back to China. At least I can laugh at their language translation.

I used to have Arlo Home video cameras. I didn't have a plan but I could still review my videos if the alarm went off. A friend told me that Ring was much better you could talk to people and they were more clear so I purchased a set off of QVC. Nowhere on there did they say that you had to have a plan to see your videos. Once I got them here and installed them I had I had a temporary time when I could see my videos. After that I had to pay $100 for one year plan to be able to view my alarm videos. Today all three of them went off-line again so I called Ring because I could not get them back online. Their customer service guy spoke very poor English and I could not understand what he was all telling me so I had to keep saying slow down, I can't understand you. The cameras are mounted outside up on the roof and they wanted me to go outside and reset all the cameras. I am disabled and not allowed to climb ladders so until someone comes my cameras won't work because you have to take the batteries off and push this little button to get them back online. I'm really disappointed in the night quality of these camera too. They are constantly even with the sensitivities set way down sending me alarms for trees blowing in the wind. I am not happy about having to pay a ransom to see my videos of $100 a year and it's very hard to get and keep them online.
I wish I would've researched more before I bought them but I had a ring doorbell so I thought the ring cameras would be good. I should've known because I never had anything but problems with keeping the ring doorbell online. If you're considering buying these cameras really research and know that you will be paying every year $100 to be able to see what your camera is videotaping and that their customer service is not all that it should be cracked up to be. Personally I wish I would've never bought them.

I have 2 solar outdoor cameras, losing connection every few days. I am sick and tired of going up the ladder removing screw and resetting and still does not work, I have to spend at least 30 minutes on each camera to have it relink. Ring sucks, please do yourself spend 600 dollars and find wired security camera like Lorex and run wires and save recording locally. Ring is a joke, now they want me to purchase wifi extender even though I have 3 wired WIFI Routers within 15 feet from cameras. We need to file a class action law suit against Ring.