business logo of RevZilla

RevZillaReviews 14,205

4.7

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


revzilla.com
Founded in 2007
+32
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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
2,591
quality
11,201
This company responds to reviews on average within 4 days

Instant Feedback

118,780 reviews
Nebraska
1 review
0 helpful votes
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Very fast shipping
October 14, 2023

It was quick and easy to order from the site and Revzilla shipped my items fast!

Date of experience: October 13, 2023
South Carolina
1 review
0 helpful votes
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Front tire
October 13, 2023

Arrived in short time and with no issues and it was a great experience

Date of experience: October 13, 2023
California
1 review
0 helpful votes
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Easy shopping experience
October 13, 2023

Revzilla makes online shopping easy. I love the video reviews of the products.

Date of experience: October 13, 2023
Georgia
1 review
0 helpful votes
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Amazing
October 13, 2023

I placed my order and received it within 4 days. Placing the order was super easy

Date of experience: October 13, 2023
Georgia
1 review
0 helpful votes
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Was 52$ prior to verifying I was a veteran for a "discount". Verified I was on govx, and then I had to pay 58…. Could not remove the discount code from the cart. Kimberly from revzilla reached out and corrected the issue, and I feel that the customer service from these folks was more than most shops would offer. I'm appreciative they took the time to notice and reach out to me directly on the issue.

Date of experience: October 13, 2023

Was 52$ prior to verifying I was a veteran for a "discount"...
November 5, 2023
Previous review

Was 52$ prior to verifying I was a veteran for a "discount". Verified I was on govx, and then I had to pay 58…. Could not remove the discount code from the cart. Glad I didn't buy the yaffes for the other bike at the same time.

Date of experience: October 5, 2023
Texas
2 reviews
0 helpful votes
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Great site
October 13, 2023

Had item in stock that was looking for.
Multiple payment options shipped and received as they communicated.
Very happy.

Date of experience: October 13, 2023
Massachusetts
1 review
0 helpful votes
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Quick and prompt
October 13, 2023

Quickly found what I needed, received it promptly and it's exactly what I wanted

Date of experience: October 13, 2023
Brazil
1 review
0 helpful votes
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Agilidade e Atenção
October 13, 2023

Não é a primeira vez que eu compro na RevZilla. Sempre fui bem atendido, os pedidos sempre chegaram no prazo no hotel que eu fico hospedado nos EUA, e mesmo eu só falando português, sempre tentam me ajudar de alguma forma. Provavelmente continuarei comprando e recomendando a RevZilla.

Date of experience: October 13, 2023
Puerto Rico
1 review
0 helpful votes
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Envío lento
October 13, 2023

Cuando seleccioné el producto decía envío en 24 horas y no fue a sí. Pero me comunico con ustedes y recibí una explicación.

Date of experience: October 13, 2023
Hawaii
2 reviews
0 helpful votes
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Easy, good value
October 13, 2023

Tires were easy to find and available at a price less than local vendors.

Date of experience: October 12, 2023
Maryland
2 reviews
0 helpful votes
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Sold as "new" but clearly used
November 12, 2023

Boxed the helmet came in was busted up and when I opened it the helmet had generic decals on it that someone had clearly forgot to take off. I ordered a gloss black helmet which shouldnt have had terrible blue racing stripes on it. Clearly someone else had it first as well as it had some minor scratches on it as well.

RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 12, 2023
Kimberly E. RevZilla Rep
over a year old

Thanks for reaching out to us,Sebastien. We appreciate you taking the time to write in. Hearing from customers directly helps us determine where we need to improve. We do apologize that you had an issue and the frustration it has caused. We will be reaching out to you to get this issue resolved for you. We greatly appreciate your feedback regarding your experience. Feel free to let us know if we can be of any other assistance please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com

New Zealand
2 reviews
0 helpful votes
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My first purchase from New Zealand
October 12, 2023

I chose to have have my items forwarded to NZPost in the USA to have my order shipped from there to me in NZ as I considered revzilla 's shipping to NZ excessive. With the benefit of hindsight that was a mistake as the shipping cost is nearly the same and there is an inherent delay of almost an extra week and a degree of stress involved.
I hope I really enjoy my purchase when it arrives

Date of experience: October 12, 2023
Colorado
1 review
0 helpful votes
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Slow shipping
October 13, 2023

This jacket was supposed to be shipped between 4-6 days and it didn't leave the warehouse until day 8. And this was only after I sent an email asking about it.

Date of experience: October 12, 2023
California
1 review
0 helpful votes
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Intuitive website and purchasing process. Very good selection of products and super helpful gear videos!

Date of experience: October 12, 2023
Washington
1 review
0 helpful votes
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Awesome helmet!
October 12, 2023

Got shipped fast and was packaged very securely. Got an email for the shipping progress every step of the way. Thanks!

Date of experience: October 12, 2023
Ukraine
1 review
0 helpful votes
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Shopping experience and check out are fine automated processes. The website usually works well. The issue with this experience is I received two tracking numbers for three boxes. The third box arrived separate from the other tracking numbers over four days, yes including a weekend. That weekend was spent talking to customer service about if a third box had been sent or not.

Date of experience: October 11, 2023
New York
1 review
0 helpful votes
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Everything is fine
October 12, 2023

Everything is fine, I'm very glad and satisfied. Great online store.

Date of experience: October 11, 2023
Florida
1 review
0 helpful votes
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Great selection and pricing
October 12, 2023

Simple with an intuitive menu. Had to use my Revzilla cash before it expired.

Date of experience: October 11, 2023
Canada
1 review
0 helpful votes
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100% Service, thanks again from your neighbors to the North.

Date of experience: October 11, 2023
Georgia
1 review
0 helpful votes
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Excellent
October 12, 2023
Updated review

The product lived up to the hype that has been described on revzilla.

Date of experience: October 11, 2023

Easy to us website
July 29, 2023
Previous review

Easy to us website

Date of experience: July 29, 2023

Excellent Experience
May 9, 2023
Previous review

Excellent Experience

Date of experience: May 9, 2023