Reservations.comReviews 3,001

I WILL NEVER BOOK THROUGH THIS AGAIN! Complete Scam. They say their customer service is their top priority...lies. They are of zero help when you try to call. Spoke to the manager named Paige and she was so rude and not helpful at all. I am going through a rough time with planning my wedding and she provided zero help and said there is nothing she can do. Then proceeded to ask if there was anything else she could help me with...she didn't help me in the first place! RECOMMEND NOT USING!

Tried to cancel within minutes of making the reservation. They would not refund charges. The reservation was for 7 days in the future. I recommend NO ONE use this booking site EVER.

They somehow get their site to show up as first option in a search. Then, they do not make the customer aware of very non-refundable and unchangeable reservation conditions until AFTER the confirmation email is sent. At that point, it's too late. My client is arriving a day early and I cannot change alter the reservation without paying the full rate PLUS $19.99. I will try to report to the BBB. This site should not be allowed to operate.

This company uses their website to copy the hotel website - so when you think you are booking through the hotel, you are not. I had a charge to my credit card more than I expected, but I assumed the hotel put in a deposit, as they often do. When I received the hotel bill, they only charged me for the original price quoted to me, per night. Unbeknownst to me, reservations.com charged me Then, they add on fees to the nightly $500 more than the hotel quoted me or noted that I paid. I have contacted this company and after taking weeks to respond, they refused to refund me, saying I agreed to these charged. I have nothing on my email receipt that I agreed to pay more for each night. Do not be fooled - if you end of mistakingly booking through this site, please ask for a refund BEFORE you stay for the night and contact the hotel to let them know of the scam.

Trouble is by then it's too late they have already charged your credit card by the time you get the confirmation.
I wanted to cancel my reservation within an hour of making itand was
To late they wouldn't cancel or modify my reservation DO NOT BOOK WITH THEM

I booked a room for my daughter when her flight got cancelled at 2:00 am! The hotel was SOLD OUT but it still let me book a room. Cancellation policy - well there is none. Took my $299! I wouldn't even give it one star. It deserved to be reported to the better business bureau which is what I will do

Went to make a reservation at Sonesta suites in Andover Massachusetts. Instead of it going to their site it went to reservations.com. reservations.com charged me $836 for the stay and $56 for their fee, two separate charges. Upon arriving at the hotel they gave me a military discount Which made my bill $244 cheaper. reservations.com is refusing to refund me that $224. I will be filing a complaint with the BBB as well as the Massachusetts Attorney General.

Reservations.com charges the entire amount when a reservation is made and WILL NOT refund for cancel

They billed me for the entire stay immediately (plus a $20 service fee), but they DIDNT EVEN MAKE THE RESERVATION! I went to the hotel clerk in person, and he couldn't find it and said the reservation number was bogus. I called the company, to no avail. I emailed a demand letter for repayment in full (explaining that I was getting upper management in the hotel to assist me). They said they are working on it. The people on the phone have zero power (or don't care). I suggested that it might be in their interest to resolve this in a friendly way by just reversing the charge right away. They said I have to wait seven to ten business days. I assured them that I would be escalating things further if they do not resolve this to my satisfaction. Moral of the story: ALWAYS double check the title of the website you are looking at! And monitor your credit card charges frequently so that you can deal with these things when they arise.

The agent quoted us one price and then charged us a higher price. When I phoned to enquire the agent would not listen and persisted in talking "over me." I finally had to ask her to please listen so I could explain my concern. She did listen, but then went back to quoting the price and giving no explanation or attempting to resolve the issue. I see why this company has such horrendous reviews. I will never us this company again and will definitely have a discussion with the hotels that utilize this company's services!

Do not EVER use this source. They have zero customer service. I made a HUGE mistake with this and will never ever ever use them again.

I made a reservation on what I thought was the hotel site. Their site us built to look like the actual hotel site. When I tried to cancel, I was basically told I wouldn't get my money back. Learn from my mistake, look closely at the url and don't so business with this company.

I made a mistake in rating this company. I should have rate them with a Zero (0).
Be careful:
- they first bill you in US$ without any advise on their site
- second, they collect all the money upfront on reservation of your stay
- third, you cannot be reimbursed upon cancellation of your stay ( in their cancellation policy)
- fourth, you cannot change your date at the hotel reserved ( not shown in their cancellation policy).
Apparently, Expedia is connected to them…. Outch! Not a good point for them
A canadian customer by mistake

Your call rings thru to reservation.com, they quote you a price but before you can give credit card number they disconnect and when you call back they have increased the price.

They lied to US at time of booking, mislead and persuade you for the "five stars" hotel/ Rodeway Inn Pigeon forge TN
Fast forward, six month later, after driving almost 9 hours just to find out that " five stars" hotel has been closed back in April 2023 and now we have no hotel … all lodges and resorts in the area have been booked due to 4th of July holiday week
DO NOT TRUST THOSE THIEVES! They are nothing but DISHONESTY AND SCAMMERS
Buyer BEWARE!
Contact hotel direct and save more money
Here are the photos of "Five Stars" hotel

I thought I was booking on the hotel website. When I confirmed my reservation, however, I realized that my credit card was immediately charged (something bona fide hotel sites never do unless you're getting a non-refundable room, which I wasn't). I immediately tried to cancel on the site, but kept getting popups offering discounts if I didn't cancel, and finally a message that they were unable to cancel my booking. I called the customer service number, and the agent did cancel my booking and send a cancellation email, but the agent said the charge won't be reversed for SEVEN TO TEN BUSINESS DAYS! The cancellation email says TEN TO FIFTEEN BUSINESS DAYS. I then saw that what I was being charged for the room was over $100 more than what I was being charged on the hotel website and contains all sorts of non-disclosed "junk" fees. Bottom Line - be careful when making a reservation that you're on the actual hotel website (nameofhotel.com). At worst, use Hotels.com or a reputable site. Reservations.com is a rip-off.