Reservations.comReviews 2,998

The advertised price is NOT correct, they will then add all kinds of fees on top of it which was almost double the advertised price. Tried calling and got a message that the site was down and to call back later. I ended up calling Chase Credit Card and disputed the charges on which Chase happily canceled the transaction and credited my card. I hate thieves and that is exactly what Reservation.com are.

I thought I was booking through the hotel because it said reservation service but no it was some scam service that said I was going to get a room for $102 a night and then they tacked on another $38 for recovery fees and now they're charging me another nine dollars for processing this and I am trying to call and talk to somebody and I am getting nowhere. No person is answering any phone calls or emails I will be reporting them to the Better Business Bureau I have already phone the hotel and there's nothing they can do. It's too late whenever you're making a hotel reservation. Make sure you call the hotel personally and you won't get ripped off like I did.

TERRIBLE CUSTOMER SERVICE - NO HELP AT ALL - I HAVE DISPUTED WITH MY CREDIT CARD. THEY ARE AWFUL TO DEAL WITH. I CANNOT SAY ENOUGH ABOUT THE 2.5 HOUR OF HOLD TIME WITH NO RESOLUTION. SCAM! SCAM! SCAM!

Big rip off. I will have to pay "even" more attention to transactions on line. I didn't know I had been moved to reservations.com! Cost me $20 in non-refundable service fees.

I learned about reservations.com because a guest had tried to make a reservation for my Inn which is listed on reservations.com without my, the owner's, permission. He was told there was "no availability." Then he called me on the number listed on my website and found there was plenty of availability. So I called to see if I, the owner, could make a reservation at my Inn. I couldn't. After asking questions about the Inn and questioning the fake picture of the Inn, I was told there is "no availability--all the rooms are full." I asked how they determined that. They said it is "showing on our system." Again, I asked how they got the information because I am the owner of the Inn and there is plenty of availability. I asked why they have my Inn listed. The call center in the Philippines didn't know. I then asked for the address of the company which they said is in Florida because I want the listing of my Inn removed. They refused to give it to me--or a telephone number. They said I must e-mail *******@reservations.com. We will see how that goes. As the owner of an a Bed and Breakfast, I must say "Beware of this company."

Please be aware of the Internet address when you are booking a hotel! We thought we were booking directly at the hotel and ended up booking through Reservations. Com and being charged a $75 dollar booking fee. They refused to cancel our reservation when we called to cancel after ten minutes. The price from Reservations.com is shown with the taxes and fees and then tells you afterwards that they charge over 35 dollars per booking. The listed amount directly purchasing from the hotel is much less expensive.

Please never use this site to book reservations. Call the hotel directly. They charged me 111.89 for TAX?! RIDICULOUS and unnecesssary. Save your money.

I received a written confirmation via email at 12:50 pm on Saturday, March 18,2023 for a room I booked for August 23rd. Looking at the excessive 37.1% in fees and charges as well as no refunds, I immediately called their customer service line *******090) at 12:51 pm and again at 12:53 pm. I find their no refund policy in the confirmation email unacceptable and called within 3 minutes to request a refund and was denied.

On their home page at the very bottom, under "How do I cancel my reservation?"
It states, " … by calling customer service support at *******090." Believe me, by talking to their representative, you cannot get a refund, even 3 minutes later! Buyer Beware!

On Saturday Aug 12th, 2023, we attempted to make a reservation for 3 hotel rooms at an Atlanta airport hotel. We thought we were dealing directly with the hotel, but discovered it was actually Reservations.com. We told the agent that we only needed and would have authorized the reservation IF AND ONLY IF all 3 rooms had been available. The telephone agent erroneously and without authorization, made a reservation for only ONE room, which we did NOT accept or utilize. We attempted multiple times to tell the agent NOT to charge our card or make this reservation, but he did so anyway. Reservations.com has since refused multiple attempts to have a refund issued and we have file a dispute with our CC company.

Their cancellation policy is NOT clear. Cancelled a booking within minutes of making it, thought I'd only be charged $19.99 non refundable, but the ENTIRE amount was charged. Do NOT use this company. I originally thought I was booking on the hotel website, then realized it was not. So cancelled and got a better rate. But Reservations.com is keeping the monies from the original booking. DO NOT USE THIS COMPANY.

I had cancelled a room at The Abbey in Lake Geneva direct with the hotel and was told I would be contacted by reservations.com to confirm. No one contacted me, when I contacted them they proceeded to charge cancelation fees. Yet their delay in contact caused the cancelations fees, convenient for them - horrible company, scam services to collect fees.

I made a reservation on this website and put in the city and state. Later when I looked at the email it was for a different state.
So I had a reservation in a state over a 1000 miles from where I was. Is it so bad to think that if you pit in the city and state that they would give you hotels in that city and state.
The star rating wouldn't be one if I had a choice

This company is a scam from beginning to end. They charged $20 per night more than the hotel's highest rate without notice, passed themselves off as the actual hotel during the call, tacked on an outrageous amount of fees, and refused to discuss any reimbursement when speaking to their "agent" who tried speaking very fast in order to end my complaint call. After all that, I received an email from "Travel Pass" denying any compensation. Avoid at all costs!

Thought I was booking direct with the hotel. It wasn't until the conference I was going to changed their dates that I realized I booked through reservations.com, and I was told I had to still "pay the hotel total bill and fee" despite needing to cancel and despite it being nearly a year out in advance. The customer service rep(s) were incredibly rude and I was put on hold again and again, as an identical voice would tell me they were "the supervisor" and "could not help." It appears no one there can help, more than that, it appears as if this is one giant scam.

Don't be fooled by the low rates Reservations.Com offers for their rooms! You will be paying an outrageously high amount in service fees for your reservation! Think again before booking with this service!

This company has no customer service. They are in the business of cheating customers. Go soemwhere else.

PLEASE DO NOT USE THIS GANG OF THIEVES. THEY ARE SCAMMERS AND JUST OUT TO TAKE YOUR MONEY. THEY STOLE MONEY FROM CREDIT CARD WHEN THEY CAHRGED ME FOR MY BOOKING. PLEASE RUN THE OTHER WAY. THIS SITE SHOULD BE SHUT DOWN. I AM GOING TO FILE A PETITION WITH THE CONSUMER PROTECTION AGENCY

I dialed the area code for where we were going and asked the person who answered if they were there, yes was the answer. It is not worth saving a nickel to use this company. If plans change, there is no recourse, it's written in tiny print.

Made a hotel reservation not realizing they added a $19.99 fee to a $49 hotel rate.
Called them right back and they refused to cancel or refund the fee.