Reservations.comReviews 2,997

I am out$600+ b/c not willing to modify reservation. Coastal FLOODING. Can not get in the area. Requested to postpone 1 week. I was told no...after being on hold for TEWENTY minutes. Never again. Scam.

There is no point of using this website, the Customer support team don't do anything to help you and they're rude from my experience. Do
Yourself a favour and book through the hotel directly.

My husband and I travel extensively. We recently had to cut a month long travel short due to both of testing positive to Covid. We supplied Rerservatins.com with a Covid Diagnosis on a Doctor's Letterhead. Yet they refused to refund our reservations. However Expedia, Airbnb, Windjammer Cruises, and Whale Watchers Excursions all refunded our reservations, and wished us a speedy recovery. We are very disappointed and will NEVER book with Reservations.com again. They are an insult to the Travel Industry.
Sincerely,
Vickie Koliwaske

Could not get a refund nor re-apply paid reservation to a future date.

Fall back from multiple service agents was "this is the policy."

No empathy, no willingness to help customer in distress, about as sub-human an enterprise as I've encountered in recent years.

Not sure why anyone would use reservations.com when you can get better services and more customer-service oriented reservations policies elsewhere.

I purchased a room through this website thinking it was Drury because it is disguised as Drury's main page (coloring, font, etc). After realizing this after purchase of a room they said they would honor a refund and after 2 months of battling with my credit card company and the merchant telling my credit card they have refunded me (they have not) I am exhausted. Do not. I repeat. Do not. Book through this website. Book your hotel direct with whatever concierge working at that hotel. I cannot stress this enough, do not become a victim like me.

The price shown quickly becomes inflated with fees. There's zero transparency as the room rate jumps from $93 to $126, PLUS their $20 non-refundable booking fee. All told, over $40 to book a room. That's not service. It's robbery. Stay away. There are better options out there.

Made a reservation under what I believed to be hotel website- very sneaky in their link wording. Service charge buried in fine print. Once I realized what had happened I canceled with 10 minutes. Firstly, I was informed it would take up to 10 business days for a refund (to be fair, it only took 48 hours). But their service charge is non-refundable. I'm out $100. I concede my stupidity for not reading ALL of the plethora of fine print but their website is designed to bury this non refundable fee, period.
I see why they have 1-1/2 stars on BBB rating. DEPLORABLE!
NEVER, NEVER BOOK WITH THIS UNETHICAL COMPANY!

Bad customer service, every time I called to solve my issue never get done. They just open a ticket and no one is getting back? They just like to charge you, but not refund?
I canceled my reservation before and they just refunded some money and I'm still wafting for the rest?
Not sure who should I report? I will give them ZERO

Be careful - it says no cancelation but that means you also can't make changes. So don't make a mistake in the dates you enter.im out $400 because of how unforgiving the process is.seeing all the negative reviews should have tipped me off. Nobody's fault but my own for trusting a site I used before. Well that's over.

I'll always go directly through the hotel from now on. I ended up spending an additional $300 using reservations.com. Lesson learned.

Got caught by this site when trying to book through the motel site. Didn't realise I had been diverted away until the confirmation email with the undisclosed charges for their "services and tax recovery charges. Then my credit card got hit with their enormous charges. How can $867.98 be a reasonable charge for basically less than two minutes of work when this site resubmitted my application through Bookings.com??
I'm not disputing the accommodation charges (which I opted to pay later but was charged for immediately at a higher rate) No, I'm annoyed that I've been hit with charges that I basically have no way of recovering. When you read the fine print the company reserves the right to change their mind about their own rules if it's going to affect their profitability. This is not a service, it's a damned syphon and I have no way to recover the money. The final insult was being charged a further $89 international transaction fee to book an Australian hotel IN AUSTRALIA.
Grrrrrr.
Never again.

I actually thought I was completing an online reservation with Hampton, on Hampton's website, to find out after I hit confirm that it was with Reservations.com. Not only did they charge an extra $78.38 after I confirmed the reservation but, I was also charge $8.99 for something I have no idea for what? I have received no receipt for this and when I called, no one could explain it. I have seen in other reviews that the same thing has happened to others as well. This is a bait and switch scam job. They offer an upfront price, you think you are seeing a full bill when you pay just to find out they add after the fact. When you call, all they want to do is break down the charge and offer to send you another receipt. Beware! I will be reporting to the BBB and doing a review anywhere possible. If I could do less than 1 Star I would.

Can't change reservations. Can't cancel reservations without paying 1 nights fee even though prepaid

They broker nasty rooms to unsuspecting people. They affiliate with the lowest rated hotels. They charge an extra 20 fee for nothing. Our hotel was disgusting and they wouldn't refund the money roaches and dirt so nasty. They don't care.

We walked in the Best Western at 1221 West State Road 84, Fort Lauderdale, Florida - *******, it was one of our worst experience, the moment you walk in there was an horrible wet carpet smell, we slept one night woke up the next day I was so sick could not stopped coughing and it was hard to breathe and on top of that we found a bed bug omg. They were trying to make things right by giving us another room which were bigger but the smell was even worse, we were so upset, we checked out immediately and got an airbnb. We did our booking through expedia they told we have to call Expedia to get our money back. Long story short we were supposed to stay 6 nights and we stayed 1 and they refund us money back for 5 nights. This is a horrible place to stay.

OMG don't use this website to make reservations, do yourself a favor and stay away. Avoid the worst experience ever. Horrible deceptive business practices.

The advertised price is NOT correct, they will then add all kinds of fees on top of it which was almost double the advertised price. Tried calling and got a message that the site was down and to call back later. I ended up calling Chase Credit Card and disputed the charges on which Chase happily canceled the transaction and credited my card. I hate thieves and that is exactly what Reservation.com are.