Reservations.comReviews 2,997

THIS IS A TOTAL SCAM COMPANY AND THEY HAVE NO DESIRE FOR BEING A SERIOUS AND LEGIT COMPANY. DO NOT USE AT ALL.

This reservation web site adds an additional $60 in fees to your reservation which ends up costing more than any other reservation site. When they send you the reservation, it includes a phone number to call if you need to make changes. However, they do not make changes. To make a change you have to cancel and rebook losing your entire reservation deposit.

Service charge for booking and cancellation hidden charges they dont tell you about thin hit your credit card after

Gave date and time I would arrive at hotel, but the hotel was closed during that time. No fun, had to pay for another room at another hotel. The email confirmation had the check in time as 10pm even though I said I would arrive at mid-night.

Tried to get a refund. One week later was turned down. Was forced to go through the credit card company. Terrible service.

Was in Newark Ohio & wanted a reservation with the Hilton for one night. Used Google on my phone. This Scam site was pulled up as if it was a reservation line belonging to the hotel. I've since called the number back & their recording says something like "Welcome to reservations" suggesting it IS the reservation line for the hotel. I was NEVER told I was speaking to a third party provider. The price quoted was higher than I remembered seeing previously on my pc, but I needed the room so I agreed. Did not realize I was dealing with a scam. I now have multiple charges on my card, plus the charge from this rip off company was $50 higher than the room should have been. I don't usually fall for scams, but I didn't expect Google to provide a listing that deceptively was at the top of the page with the other listings by Hilton. RUN, don't walk, away from this company. It should not be legal.

Charged a non refundable booking fee. I was not aware of this. I had to cancel my reservation.They refunded my money but made me pay the 69.$ fee. They will not give it back to me. I booked because I had the option to cancel my reservation if I needed to. Why would I agree to a non refundable booking fee? Steal, Cheat, You should be shut Down!

We booked a room accidentally, and immediately called reservations.com. They refused to help so we asked to speak to a supervisor. The supervisor said that the hotel would need to authorize it, and I had to have the name of someone at the hotel. I got the information for reservations.com. reservations.com still refused to do anything, they said they would cancel the reservation, but we would get charged the full amount

Classic Bait & Switch. Quote one price and bill you a higher one. Called them to tell them the problem. They said that they would have to look into it and review recording. Will take 5 to 7 Business days. You know they will say the agent quoted what they billed. SCAM!

Total scam,
After hidden fee's and conversion rate. The room ended up costing much,much more than it would have had I just walked in off the street without a reservation.
DO NOT USE UNLESS YOU WANT TO PAY TOO MUCH..

I was charged over a hundred dollars more that the motel would have charged me.

Their agents spoke English badly.

They will scam you! They say no refunds! You think you are on a hotel website and you're not. Very misleading.

BE AWARE OF rESERVATIONS.COM CHARGING IN US DOLLARS! Just booked a hotel in Vaughan, Ontario, assuming it was in Canadian Dollars. Received email confirmation which clearly shows payment in US dollars. Called immediately to cancel...guess what...even within less than 10 minutes of booking, I could not cancel our reservation. What a rip-off!

I booked a hotel stay via reservations.com to realize that I was double billed one by reservations.com and again at the hotel when I arrived. When I called their customer service and attempted to escalate the same representative tried to tell me he was someone else when in fact it was the SAME PERSON. I called the hotel directly who credited the double bill however I lost $146.00 dollars in the whole transaction. The hotel had confirmed that they sent the cancellation to reservations.com and sent me the copy of the cancellation. SHAME ON YOU! Thanks for the experience. DO NOT BOOK online.

Not able to go they will not even consider a refund 2 weeks out from reservation! Thieves! Never aga

BEWARE!Wanted to stay at my favorite hotel. The website tried to trick me into booking with them. Instead of Canadian dollars the showed US dollars! SCAM. Website made it look legit until I checked the policies because the total amount included 50% tax on top of the USD dollar amount and it didn't make sense. BEWARE

My wife thought that she was at the website for Wyndam. Unfortunately, she was on reservations.com. As she was finishing up, she noticed the room rate total, and it was substantially higher than the initial quote. She then called reservations.com and explained the situation. This reservation was for six weeks out. The reservations.com agent informed her that the entire amount was non-refundable.The website is fraudulent. Save your money. Please don't be fleeced by these crooks.

NEVER BOOK USING THIS THIRD PARTY! They commit fraud. BEWARE! Their website automatically booked my reservation while asking for credit card info and booked the wrong date. I called and spent hours trying to correct the date and got some customer rep from the Philippines that was no help at all. This was their mistake and they will not correct it. This is stealing and fraud. DO NOT ever book using this third party. They are a nightmare and stole my money.

I had a flight booked to Syracuse, NY. My flight was scheduled to arrive at 11:30 PM. I searched to internet for a hotel close to the airport and chose Red Carpet Inn. Although the words Red Carpet Inn were in bold letters, I didn't realize that it was reservations.com. I called the no. Listed and they answered "reservations". So I booked the hotel for the night of July 8th, thinking I was talking to the hotel. The agent I talked with said nothing about no refunds. On July 8th my flight was cancelled. I called the hotel saying I must cancel the room reservation. They said OK. When my credit card bill arrived I saw that reservations.com had billed me for some $120. I called them and said I had cancelled through the hotel. They said they allow no late cancellations and no refunds. I told the agent that I wasn't told that by their agent when I made the reservation and he said that made no difference. I later made a reservation for the Hotel directly for a later date. The price through the hotel was $83. So you are going to pay far more using reservations.com and not get a refund if your flight is cancelled.

Scam site. They trick customers by showing up as top return on Google for the hotel you are searching for and disguise themselves as if you are purchasing from the hotel themselves when you are not.

Then they pile on scam fees and will not refund you for accidental purchases - even though the hotels themselves will according to policy. Terrible customer service

Awful, avoid at all costs.