Reservations.comReviews 2,996

I booked a three night reservation at a hotel in Pennsylvania thru their website and there confirmation email said that there was a $72 fee for using the service. I did not see any mention of the $72 non-refundable fee. I immediately called them and in an attempt tp get the fee refunced but they said the fee could not be refunded. Do not use this web site.

I booked a room at a non-refundable stated rate of $136 plus tax and they charged my credit card 209.56 plus 19.95 for some service fee. This practice is not legit.

I had to cancel a hotel reservation a month in advance and was told they would not refund my entire charged amount. Not the $19.99 service fee, the entire $253.00 reservation paid in advance. Their website also does not allow customers to note senior-citizen status or require handicap access.

If I could give a zero star I would. We have been going back and forth with Reservations.com even after the hotel we stayed at refunded our money. They have used every excuse you can imagine to not refund our money.

I live in Calgary, Alberta and went on line to book a room near Edmonton, Alberta. I found the hotel I wanted to stay at. Booked it and when the confirmation was emailed to me I discovered that it was in US dollars. I immediately called to find out why it was in US dollars. Was told that if I reviewed the reservation it says US dollars.
THEY ALSO CHARGE A NON REFUNDABLE FEE
When I looked closer, it indicates US funds at the bottom of page 8 ( which is after room choices, amenities, description and finally reviews.) Then in small Grey scale is the currency choice.
Why would the original search not indicate currency type?
I see why Reservation.com is rated so poorly. WILL NEVER USE OR RECOMMEND THEM TO ANYONE ELSE.
Barry in Calgary

Accidently booked through reservations.com, what a mistake that was. I tried to cancel my reservation and get a refund, as they had already charged my credit card and they would not refund my money and also charged me an additional $41 for making the reservation. This is a scam site and if I were you I would not book with them.

Looking for a final price for a hotel stay and site automatically booked non-refundable room. Called immediately but they would not cancel. Attempted to change dates, would not do it. Site looked like it was associated with hyatt but was not. Total scam

Don't say double queen size bed if it's not two beds. My grandparents now are forced to share one queen size bed. I am SO disappointed and no one bothered to help us fix this problem without trying to gauge us for MORE money.

People please be aware you can call this company make a reservation pay for it wind up having the wrong place booked for you and are unable to get a refund due to their negligence and lack of concern for customer service I have been on the phone with this company now for over 3 hours and still continue getting the same response to a reservation that they miss booked so The story goes I made the reservation at my house on my credit card paid for got in my car drove two and a half hours to the hotel that I desired to stay in that night when I arrived at the hotel the hotel concierge had no clue of reservation nor could find no reservation for his establishment. Upon calling reservations.com again to let them know that they could not find my reservation at the hotel I was at I was then told that they had booked my hotel for another one completely across town. After speaking with several supervisors I've still come up with the same thing these people could give a rat's $#*! for their customers and their customer service regardless that they made the mistake and booked my hotel in another hotel completely in the wrong place and in the wrong county totally far away from where I needed to be they refuse to give me my money back and tell me that it was my fault for agreeing with the uneducated unconcerned uncaring representative from their company. Be aware this company will take your money and not give it back and not book you a correct place to stay all I've really got to say pass this point is I'm completely baffled at their lack of responsibility to their Miss book I highly highly suggest that you go through another company because these people will still your money and laugh the whole time that they stole from you and will not pay you back because they have a no refund policy regardless if it's their mistake or not beware beware beware these people are thieves that hide behind their computer and I'm sure in a different country so they would never have to come in contact with you anyhow so if you like being stolen from why don't you just go ahead and book with these people because they're going to wind up screwing you over

We trusted that these people knew what they were doing and that cost us alot of headaches that could've easily been avoided by NOT USING THIS PLACE! Beware--they have a 1 star for a reason. Book it yourself. We won't make the same mistake again!

I made a reservation at what I thought was the hotel website. I found a better rate on the same site. They would not cancel or make up the difference. I talked to two customer service agents. Both quoted their non-refundable policy. They asked me what I wanted from them which was a price match at the least because my reservation was made just one week ago.They said they could not match their own site and that hotel rates fluctuate. Ahhh...yes. The right thing to do if there were any customer service was to honor the price this weekend. The reservation has been booked far in advance of our arrival (approx. 3 months). Their customer service is simply awful.Do not use!

They dont care once they have your money,,, roach hotels r ok. With them!

I was misled to their platform while trying to book a hotel (Macdonald Hotel in Windsor, UK). They added enormous levels of fees. The hotel agreed to cancel the booking and re-book at the rack rate which was significantly lower. These crooks are refusing to return the funds and on top of it are refusing to provide a reciept even stating I paid a cancel fee. This is preventing me from getting reimbursed (this was work travel). Avoid these crooks at all costs!

Booked a hotel not realizing it was not the actual site. If you go with the hotel directly they always have a free cancelation up to a certain date. The date that I picked is over a week away and after I booked it, I realized I needed to cancel my reservations 30 minutes after booking. When I called I was advised that there is absolutely no cancelation once so ever and no refunds will be issued. They advised that they have both no cancelation and cancellation policies but I was never given either option. If I could give this company no stars I would.

When booking with reservations.com you are misled with the information given. They charge a service fee of 19.99 that they don't tell you about. You see it on the confirmation email. I then canceled the reservation and they advised me that the service fee they didn't tell me about in the first place would be non refundable.

When I challenged that I was rudely told it wouldn't be refunded. This site is a total scam site and I warn you DO NOT use it.

I made the reservation on line. They charged my Credit Card twice for the same single room. When I called to get one of the charges reversed they told me they did not see that charge and there was nothing they could do. They wanted me to send an email with my bank statement in order to the bottom of the issue. I am asking my back to stop payment and reverse the charges as I consider this fraud.

What the hell. This third pary joke charged $400 for the room when it would have been $300 if I just called the motel itself (which I thought I did). When I looked up the motel online, reservations.scum bullied their way right up to the top of the list making you think this is actually the motel. Not only that, they stated there was only one room still left... after calling the motel, there was actually 6 rooms left. I cancelled due to a change of plans and they took me for $40. They are why life sucks sometimes!

I did not know I was routed over to this website when making my reservation for a hotel 5 months ago. I never do a non-refundable rate unless it is a day of reservation. Some how, I got a non-refundable rate and they charged by $19.99 to make a reservation that I could have made over the phone for free with free cancellation. I am very careful when booking things so I am not sure how this got by me so be careful when making reservations. I wish I could go back and see my browsing history to see how this happened.

I was booking in a hurry, so of course I see the hotels name and click on it not realizing it was a third party site (Reservations.com). Somehow I seemed to have missed any sign that it wasn't the hotels actual site, and never noticed that they were going to charge a 19.99 non-refundable fee, which actually ended up costing me a few dollars extra. No biggy about the money, but I hate when a site seems to be trying to pass themselves off as somebody else. I realize it's super common these days, but still rubs me wrong, and I'll be double checking in the future to make sure I never use Reservations.com again.

THIS IS A TOTAL SCAM COMPANY AND THEY HAVE NO DESIRE FOR BEING A SERIOUS AND LEGIT COMPANY. DO NOT USE AT ALL.