Reservations.comReviews 2,994

Reservations.com charged $140 more than the hotel's charge for a three night stay last week. Customer Service was prompt in replying to my request for a bill adjustment but provided no satisfaction regarding this huge addition to the bill... and offered NO refund. Do NOT use this site if you want to be treated fairly.

I called reservations.com in error to book a hotel room. I asked the agent directly if I reached the direct reservation line for the hotel I was interested in. He stated yes and then I proceeded to book a hotel room.

When I arrived at the hotel, the hotel was over booked and I was unable to find another room in the area. It then took me another 20 minutes to get the charge reversed

All I can say, they lied to me and then left me without a room after booking the room thru them. In summary, Do NOT use reservations.com!

These people are crooks who scam you and take your money and no matter how you try you can't get it back. I was somehow switched to this site from a hotel's website before I knew it, and bam, my credit card was charged with no refunds period. The front page does not reveal that your credit card will be charged immediately, only until you say 'Book it"! BE CAREFUL, plus when I received 'proof' of the charge from them through my credit card company, the receipt said Expedia.com! I was never on Expedia. Something fishy here. I lost $1000!

Through reservations.com I pre-paid for two nights at Knight's Inn in Liberty, NY for this past July 4th. When I arrived at the hotel, it was closed due to flooding. Okay, such things happen. But what happened next was, frankly, fraudulent -- by reservations.com

Unable to use the hotel rooms I had paid for due to flooding, I contacted reservations.com for a refund. Customer service then flat-out lied to me. Here is what they wrote:

David Schisgall
Subject: Reservation of Itinerary No. ******* of David Schisgall
JUL 05,2016 | 11:39AM MDT
Kenneth O. Replied:
Hello,

Thank you for contacting us. We are a booking company and are not associated directly with any specific hotel. This means that we are not responsible for the hotels facility or its management. We have called the hotel regarding your refund request however they informed us that they will be charging both reservations ( ******* & *******) for the full amount. We have done everything we could to get a penalty waiver however this is their policy and we must comply. If there is any information that i am missing please let me know so we can further assist you on the refund request.

In point of fact -- as a representative from reservations.com later admitted to me by phone, reservations.com had not contacted the Knights Inn for my refund. Reservations.com had never given over my money to the Knights Inn. Instead, reservations.com kept my $500, told me that they had given it to Knight's Inn and that I should get it from them.

Only after several hours on the phone by myself and Knight's Inn did reservations.com admit their lies and refund my credit card.

If you use this company, you will get screwed. Don't.

David Schisgall

Sitejabber is a great place to review and this time i'm reviewing Reservation.com, We were able to book some fantastic hotels to fit into our budget! This website is clean and easy to navigate and use. No more having to open multiple pages and comparing various websites to get the cheapest and the best hotel deals - this website brings them all up on the screen for you. Always ready to book holidays and this site makes it easy and quick...

I thought I was booking directly with the hotel. I okayed the price on-line. They asked for a credit card no., and presto my card was charged $100 more, no possibility of discussing the room. I tried to call, had trouble getting beyond the recorded messages and getting disconnected. Then I finally reached a live person, he said "yes, that s a marketing strategy to offer a lower price, then say all those rooms are booked and reserve at a higher price. I told him I considered their organization a scam. Buyers, be ware.

Thought I had called the hotel I wanted to book. When I called them back to cancel, they said I couldn't cancel because I didn't make the reservation through them. And they couldn't tell me who I had made it through, either. They said I would be charged for the room anyway if I couldn't figure out who I had made the reservation through and cancel through them. Fortunately, I figured it out somehow and managed to cancel it. But I am very disgusted with the situation. I hope it never happens again!

I was not satisfied with the difference in price of my Days Inn Hotel stay from the price charged to my American Express ($88.26 + $14.99 = $103.25) to the amount listed on the folio given to me at checkout - $69.40. I felt cheated especially because of the cheapness of the hotel room (soiled bed linens, cigarette burnt comforter set, damaged ceiling tiles, no toiletries, and the compact reception/ breakfast room was so cramped coupled with the fact that the Hotel was out of many breakfast supplies even though I went at 8:15 a.m.). I would like to request a credit because I did not think the experience was worth what I was charged. In my opinion, the most I think I should have paid was $49.99. Thank you for your respond to my request for a refund. I spoke to American Express but they suggested that I contact your service first.