Reservations.comReviews 2,995

Don't use this site. You think you are on the hotel site And somehow you get on here. You fill out 1 minimal page and think you get to review breakdown of charges but when you hit confirm it is all over. The charge is not for what it should have been and then they charge an additional 14.99 fee as "electronics". I will be reporting them to the bbb and credit card company. The hotel I booked does not even see the reservation. Scam. Stay away

Represented itself as the Toronto hotel, presentation was close but did not readily say it was a third party booking. Offered good rate BUT DID NOT advertise it in USD on the front page, was not until the email came in I saw the USD on the price which when converted was CAD$25 more than the Hotel price.
FRAUD Ripp-off artists. No answer at the 800 or 866 numbers. Only recouse is to file with the credit card to have the charges cancelled, shall see how that goes.
DON'T USE RESERVATIONS.COM its a Ripp-off

Incredibly misleading.
The website suggested that by calling the rates would be better.
The operator did give me a better rate and insisted that the rate 'included tax' unfortunately when I looked at my bank statement this was incorrect. I was also never made aware that a $15 fee would also be charged for using the service. It now turns out that this 'better' rate was in fact worse!
I have now called and emailed numerous times to try and resolve this matter (I expect a refund of the difference between rates and the booking fee) however nobody has returned my correspondence.
Do NOT use reservations.com

I thought I made a reservation with the hotel and during check-in is when my party discovered that it was booked through the third party agency. They misspelled my name on the itinerary, didn't mention a $14.99 processing fee. The reservation agent also lied about the resort fee and taxes being included in my non refundable reservation payment. I was also provided false information in what was supposed to be a complimentary shuttle service from and to the airport. We wound up paying and additional $60.00 to cover our stay and transportation. After having had called three time's I was finally connected with customer service so now I wait on my request for a refund to cover the unexpected expenses.

I made a reservation and they gave me a bogus confirmation code. When I called the hotel directly to confirm my reservation, they showed no reservation. I was on the phone for 5 hours trying to secure a reservation because at that point the hotel was sold out. It is two weeks later and I am on the phone still trying to get a refund from reservations.com as I had to book a room directly from the hotel. This has been a nightmare!

Like many other reviews, I did not know I was on this website. Talked to the hotel and they told me this organization is very sneaky how they do it. I made a reservation for three rooms for three nights under three reservation names. They pre-charged me $1467. I cancelled due to business within the cancellation window (3 days prior). After a week of no contact from them, I called back about the refund. They said they would charge one reservation one night's rate, and the other two the full amount, despite me canceling within the prescribed time. So, they charged me $1130. Then to cap it off, they lied to me saying the hotel was the one that required these charges. I talked to the hotel again and they said they didn't charge anything. Stay far, far away. Reservations.com is nothing but a scam!

Called them today and gave me a price and I said I would call them back. They said that the hotel booking price was the best I was going to find. So I booked. I then went back on the internet and found several other agencies that were cheaper. Tried to get a hold of there customer service which I kept getting this message about changing the reservation saying read what they had been sent. Found out they keep the fee no matter what. Don't get ripped off by Reservation.com. Book somewhere else.

We were on our way to Orlando and decided to search for a hotel in the area. We picked out a hotel based on good reviews on TripAdvisor, so typed a google search for that hotel's website. Went on what I thought was their website and made reservations. Got a confirmation and they charged quite a bit more than advertised. I called and tried to get someone to speak with. Got on a loop auto message and could not reach anyone for over 20 minutes. Finally a person came on line, but the connection was very poor and couldn't understand him (foreign accent) when I could hear. Finally realized it was not the hotel's phone number I was dialing, it was reservations.com! What a farce! Who needs to be charged $15 for them to make your reservations and for them to trick you into thinking you are using the hotel's website. Nowhere on the page was there any information that the $15 fee would be charged. This is fraud at its' worse! Most people leaving reviews here seem to have fallen into the same trap as we did, so it will be too late for most if they are looking for reviews. Of course, who would look up reviews for them unless they were tricked into it like we were! When we arrived at the hotel two hours later, they did not have our reservation and were very rude when they found out we did not make our reservation through them. They told us to have a seat and it would probably be some time before they could have time to contact the third party (Reservations.com) to get our reservation. We were tired, it was late, we waited about 45 minutes, even tried to make another reservation at the same rate we saw and the hotel refused, so we walked out. Disputed with my credit card and have received a refund.

I first booked and called them and they told me that my rate is $215 + tax and fees $48.45=total $263.75, then when I received my billing statement I was charged $263.75 & $14.99 for their fee of using reservations.com. When I called them the agent first told me that their fees are included in the $48.45 and she did not know what the $14.99 was for so she transferred me to customer service. That customer service agent tells me that no that information was incorrect and the fees are not included in the $48.45. I also mentioned that when I booked this reservation they failed to tell me that there was a booking fee and resort fee that hotel would charge me. They refused to credit me the agent me and said they could not do anything about it. Overall I was charged over $300 for a one night stay for a standard value room. Do not used reservations.com they are scam artist and will not help you or refund your money. You are better off booking online directly with Travelocity or Agoda. You will not be charge additional booking fees. Do not book with reservations.com they are a terrible travel company who will not help you or refund your money back for their mistakes.