Reservations.comReviews 2,994

WOW What looked like a holiday inn site was in fact a 3rd party provider. I had to cancel due to BAD winter storm and not able to make my drive to the destination. They charged me $14.99 for a "service fee" which i did not use. A website provides NO SERVICE at all. Be careful and watch that you are making a reservation on the hotels site and not a 3rd party website. Now they have my CC info etc. so i will cancel that card as well... UGH!

This company is the worst. Looks like hundreds (probably thousands) of people have had the same experience. They set up their site and URL to make it look like it could be the actual hotel website. If there is any notification of the non-refundable fee it must be so small or hidden because I was very careful when booking and I didn't see it. Their customer service is horrible. They are basically one of those call center scam companies just taking $14.95 from tons of people and getting rich off of that.

I am going to make it my mission to make sure that everyone I know never uses this site.

Unfortunately I didn't check the reviews before I booked what I thought was a good deal. I thought I was making a reservation through the hotel directly and didn't realize I was redirected to reservation.com until my transaction was finalized and I wanted to know why my fees were so high. When I called the customer service number I realized it was a third party vendor. I was then told about their service fee of $14.99. I refuse to pay service fees. When I asked for a full refund I was told that their service fee was non refundable bacuse I had to pay for their service. In my opinion I did not use their service. I did not stay at the hotel and I was dissatisfied with their fees. Also I was when I asked to speak with manager I was placed on hold for 30 minutes and transferred over seas. When I told the service manager how unhappy I was he threatened to hang up on me. I told him to process my refund immediately or I will take legal action. He told me to go ahead and try. There needs to be a class action lawsuit against this company.

Did not disclose any of the fees that were charged to my credit card. I will be disputing this with my bank because of course customer service is next to impossible to get through. If you are calling to reserve a hotel however they answer right away. The agent that did my reservation over the phone did not disclose anything to me about the 14.99 fee and when I tried to get a refund he lied and put that the reservation was booked online. Calling the BBB and the SOS ASAP. RIP OFF!

Where do I start with this? Tonight, we thought we were making a reservation through the hotel website, but turns out it had gone through reservations.com website. We were charged more than we were told, plus an additional $14.99 service fee. This is when we knew something wasn't right. This isn't the worst of it. After the initial charge, we began getting charges for random hotels across the country, all bookings for tonight. And, each one with the #14.99 service charge. One was in Alabama for tonight, one was in Connecticut, also, for tonight. Have spent hours on the phone getting scam answers from reservations.com. Finally, had to call each hotel ourselves to say us/they were getting scammed. Finally, had to cancel our bank credit card to stop the charges. If I could rate it 0 zero stars, I would.

Don't use this site:
1. They add an extra $14 fee to book.
2. They charge your credit card immediately.
3. They have a no refund policy even for a room booked over a week in advance. However, they don't warn you of this when you cancel (as in a popup)

As a business traveller with lots of experience, I have NEVER had a problem with hotel cancellation up to 24 hours in advance.

I then went to bookings.com: no fee, no charge until actually checking in.

Booked online using their website, paid up front of course $204.00 and when I received their booking email it had me checking in on the 1st instead of the 2nd. I called them talked to customer service and they allegedly "fixed it". The next confirmation email I received from them noted that I was checking in on the 2nd.

I call the hotel to confirm my reservation on the 2nd and they showed me checking in on the 1st. Customer service at Reservations.com didn't fix a D^mn thing! Now I'm out the 204.00 due to their "policy".

Extremely dissatisfied with this group and will be spending the rest of the day writing bad reviews about them and their customer service.

Would recommend using a better know booking site in the future.

Was LIED to about being able to book a room on a certain floor. The representative even put me on hold to "check with Sheraton" and reassured me over and over that the rooms were on the 34th floor. I never received an email confirmation. When I called the motel the next morning, they couldn't find my reservation! I called "Reservations.com" back and explained that I had made reservations the previous night for Sheraton on the 34th floor and was told they can't guarantee any particular floor! I asked for a supervisor and they hung up on me! Finally received 4 pages of computer gibberish as my email confirmation and am once again (5 days later) on hold with Reservations.com because the motel can't find my reservation under ANY name. We are due to check in in 2 days!
DO NOT USE this company! Does "Class Action Lawsuit" sound inviting to anyone?

First I thought I was making a reservation though a different website to earn points only to find out it was this company I have never heard of then charged $14.99. When I called they said they were a travel agent. Second I mistakenly booked at the wrong hotel so I called to change and was informed that they need to contact the hotel and was told that the hotel said they couldn't cancel. So I called the hotel directly and was told I could but I have to go through reservations.com to complete however they kept telling me I couldn't. They are a complete rip off DO NOT USE THIS COMPANY! Also after looking at the videos of "satisfied customers, and after talking to several reps, the names on the videos are the same, I don't think they are real customers.

I made a reservation, specifically asked if I was speaking with Sheraton Hotel reservations, and wanted to make sure that I received my Sheraton rewards and questioned the difference on the price! The guys told me 2 different times that I was speaking with Sheraton, but he couldn't pull up my rewards number at the moment. Told me the difference in price was due to taxes. Since, I was in my car, and the difference was not that much, believed him, then I see my credit card bill and see it's not Sheraton! And they charged me 14.99 to make the reservation. Called to speak with them, was hung up on 3 times! This has to be illegal to represent them selfs as Sheraton and not explain that there is a service charge, if they had I would have hung up and try to call Sheraton direct. When you google Sheraton, their number came up as being Sheraton! JUST WRONG-STAY AWAY!