Reservations.comReviews 2,995

I booked online with their service rep and then canceled the booking a couple of hours later because they could not give me the group rate that was negotiated with the hotel. There was no mention of a booking fee in my conversation with the rep, in fact she said there was no charges a complete refund would be issued. The email with the booking from them did not list the charge or have it in their cancellation policy. This fee just popped up in my AMEX statement. They refused to take it off and cut me off when i asked for a supervisor. I called back in complained and the rep said they would remove it. I don't trust this will happen, so, i froze payment to them in AMEX waiting for a dispute resolution answer. My suggestion would be to stay far away from them on your reservations. Not reputable in my view.

Reservations.com is one of the best Third Party agency that will give you full service, Customer Service gives them the best SERVICE as far as they can. Reservations.com is not a SCAM, as long as they reserve or book you a hotel room and they give you a confirmation they did there JOB very well. Just to educate every body we have to read all the policy of the property and all the things that listed before you reserve and not commit mistake and throw it to RESERVATION.COM

I looked up my hotel on my phone and used the 800 number on what looked like the hotel page. Like others, I thought I was talking to the hotel, not a third party. I was never told I was talking to someone else. The person on the phone had a heavy accent so the whole process was difficult. I was charged an extra $14.99 on my credit card that the agent never mentioned. It would be stupid to agree to pay extra fees for making a reservation directly. Also, I never got an email receipt. The hotel said my check-out receipt would have to come from the third party. That was my first clue that I didn't book with the hotel directly. I called and complained to Reservations.com. They promised to correct the email address and send a receipt and said they would refund the $14.99. Neither happened. This company needs to be investigated by the FTC. This company is a pure rip-off, in my opinion.

If I could give this a zero rating I would! This site is nothing but a scam. Like several of the other reviews, I really thought I was booking directly with the hotel site. I literally had no idea that I was booking with this third party. I booked a hotel in Torrington, Wyoming. However when I went to check in, I was told that I did not have a reservation. When I looked up the confirmation number I was horrified to find out they had actually booked me in a hotel in Torrington, Connecticut, which I didn't even know existed. I immediately began making phone calls and trying to fix the situation. I was transferred to several people, none of which spoke clear English. Even though I explained the mix-up I was told that there was nothing they could do and that my money would not be refunded. Here I was in a town, not my home and no place to stay. On top of that I was paying for a room somewhere in Connecticut that wouldn't help me at all. This site is very misleading. I'll be contacting the BBB. Even though I explained how upset I was, they told me there was nothing they could do. This is terrible business.

My husband thought he was booking three rooms through Hampton Inn for work. The next day I had two charges on my bank account one for $14.99 and one for $499.00. From reservations.com. His meeting was canceled so I called the hotel to cancel the room and they told me I had to call this rude third party company that booked it. They told me it was non refundable. I canceled several days before the date but they still refused to refund any money. I told him I was contacting the BBB and he just said have a nice day. Very misleading when you go to the hotels site and then get sent to these people to pay and be ripped off.

I was trying to book a hotel in Miami with a parking package and somehow got redirected to this website. After the reservation was completed, I waited 2 days for a confirmation that never came. I called this outfit and was told they were having computer problems? I decided to call the hotel and they had the reservation but it
Was nothing like I had asked for, i. E. nothing having to do with a cruise package so
I called Reservations.com and cancelled. Luckily they got the part about getting a
Cancellable reservation right. A week or so later I got my credit card bill with a charge
From them for a $14.99 booking fee. DO NOT DEAL WITH THIS BUNCH OF CON MEN.

Be aware of wolf in sheeps clothing! This company is part of travelocity and I am still perplexed as to how my hotel booking happened through them. When I found the charge on my card I called the company and asked "why did you charge me for this?" They said we have a no cancellation policy. I confirmed that from the time the reservation was booked till the time it was cancelled it was a total of... 14 minutes! Plus to rub it in they charge a booking fee of $14.99. I have never heard of that nor would I agree to it.

Needless to say the customer service rep would not refund me my money and eventually hung up on me. I called the hotel and got the charges reversed but during the call I found out that it was a travelocity company. So just be aware these companies are operating in a number of different domains but they do not disclose who they really are.

I WOULD NOT RECOMMEND!

As with most of the other reviewers, I thought I was booking through the hotel directly. I spoke to someone from India and we couldn't understand each other. It took 1-1/2 hours to make the reservation. He told me there was a $100.00 refundable deposit which I thought was strange. And that I could cancel free of charge. And, like others, I didn't get a confirmation e-mail as promised. I wanted out at this point, so after another hour and getting transferred to a supervisor, I got the cancellation. Nobody told me there was a $14.99 booking fee! I found that when I checked my credit card. They did cancel the reservation finally, but I'm stuck for a $14.99 fee for a reservation I had less than an hour (and tried to cancel sooner, but kept getting hung up on). I guess the $14.99 was what is cost me to BE MORE CAREFUL in the future and NEVER to use this company or any like them ever. I will only go through the hotel themselves in the future. The prices are almost the same, sometimes cheaper with an AAA or AARP discount. I am pissed!

Like everyone else I thought I was booking reservation with the actual hotel. Tried to cancel and re-book once I realized my mistake as hotel site rate was less. Noticed the $14.99 nonrefundable charge in the fine print once the confirmation popped up that my reservation was complete and that they had charged my card in full for the entire stay. Deceptive to say the least. Tried to call immediately to get it refunded but they said it was a 'site management' fee. Total scam.

I realized today that a reservation I was sure to have made through Booking.com ended up with this horrible thieving site. They never sent me a confirmation email and now I understand why - they did not want me to know right away that I had ended up with them. How? I have no clue, but I WENT TO BOOKING.COM. Not only did they charge me $35 more per night than the hotel's advertise rate, they also charged me a $14.99 reservation fee and to top it all off, when I called today, exactly one week after the reservation was made and one week before I'm due to arrive at the hotel, they told me that my reservation was non-refundable. Just plain wrong! They are horrible people. Their agents don't give a darn about anything except making their illegal money. Someone should shut them down, since I have found nothing but horrible things about them online. Never knew they existed and I'll make it my life's mission from this point forward to spread the word about how horrible and how dishonest their practices are. I do hope the money they stole from me serves them well, since it is going to be the only $186.65 that they get from me.

I booked a 1 bedroom through this company, which at the time I thought was the Westin Hotel sight, looks the same and I have book for some years. After booking I received email from Resevation.com instead of the Westin and the price was higher then I had agreed plus they had an addtional $14.95 charge and it was in USA dollars!
I was booking in Canada & travelling in Canada & was charged in US dollars, I never received an email confirming my reservation, so called the hotel directly to make sure it was booked, and at least it was. I called reservations.com directly 3 days prior to my vacation.
So make sure to check the link as this company uses the actual hotel that face page.
I have filed a fradulent claim with my credit card company (RBC).

I thought I was calling Best Western but somehow got this company without knowing it wasn't Best Western themselves. I was over charged for the room and I checked out early and now I have to wait til "someone" can approve my early checkout? Then I was charged some fee of $14.99 for what? I have no idea. My hotel I stayed in has a max rate of $85/ night and Reservations.com customer service told me they have the lowest discounted rates but charged me $105/night. It's a shame!